| Before | After | ||
|---|---|---|---|
| 4 | Request a demo Platforms North Compass Product Overview Models Command Transcribe Embed Rerank Aya Model Overview Customization Pricing Industries Financial Services Public Sector Telecommunications Technology Energy and Utilities Healthcare and Life Sciences Manufacturing Solutions Overview Deployment Model Vault Private Deployments Security Deployment Options Resources Blog Customer Stories Developers Documentation LLM University Help Center Connect Research Partners Events Webinars Company About Careers Newsroom Legal Legal Center Trust Center Privacy Policy Terms of Use Platforms North Compass Product Overview Models Command Transcribe Embed Rerank Aya Model Overview Customization Pricing Industries Financial Services Public Sector Telecommunications Technology Energy and Utilities Healthcare and Life Sciences Manufacturing Solutions Overview Deployment Model Vault Private Deployments Security Deployment Options Resources Blog Customer Stories Developers Documentation LLM University Help Center Connect Research Partners Events Webinars Company About Careers Newsroom Legal Legal Center Trust Center Privacy Policy Terms of Use Platforms North Compass Product Overview Models Command Transcribe Embed Rerank Aya Model Overview Customization Pricing Industries Financial Services Public Sector Telecommunications Technology Energy and Utilities Healthcare and Life Sciences Manufacturing Solutions Overview Deployment Model Vault Private Deployments Security Deployment Options Resources Blog Customer Stories Developers Documentation LLM University Help Center Connect Research Partners Events Webinars Company About Careers Newsroom Legal Legal Center Trust Center Privacy Policy Terms of Use Cohere © 2026 Manage Cookies English English 日本語 한국어 Français Deutsch Last Update: December 5, 2025 Enterprise Data Commitments Enterprise Data Commitments FAQ What do our Enterprise Data Commitments apply to? | 4 | Request a demo Platforms North Compass Product Overview Models Command Transcribe Embed Rerank Aya Model Overview Customization Pricing Industries Financial Services Public Sector Telecommunications Technology Energy and Utilities Healthcare and Life Sciences Manufacturing Solutions Overview Deployment Model Vault Private Deployments Security Deployment Options Resources Blog Customer Stories Developers Documentation LLM University Help Center Connect Research Partners Events Webinars Company About Careers Newsroom Legal Legal Center Trust Center Privacy Policy Terms of Use Platforms North Compass Product Overview Models Command Transcribe Embed Rerank Aya Model Overview Customization Pricing Industries Financial Services Public Sector Telecommunications Technology Energy and Utilities Healthcare and Life Sciences Manufacturing Solutions Overview Deployment Model Vault Private Deployments Security Deployment Options Resources Blog Customer Stories Developers Documentation LLM University Help Center Connect Research Partners Events Webinars Company About Careers Newsroom Legal Legal Center Trust Center Privacy Policy Terms of Use Platforms North Compass Product Overview Models Command Transcribe Embed Rerank Aya Model Overview Customization Pricing Industries Financial Services Public Sector Telecommunications Technology Energy and Utilities Healthcare and Life Sciences Manufacturing Solutions Overview Deployment Model Vault Private Deployments Security Deployment Options Resources Blog Customer Stories Developers Documentation LLM University Help Center Connect Research Partners Events Webinars Company About Careers Newsroom Legal Legal Center Trust Center Privacy Policy Terms of Use Cohere © 2026 Manage Cookies English English 日本語 한국어 Français Deutsch Last Update: December 5, 2025 Enterprise Data Commitments Cohere maintains robust controls to protect enterprise data and respect our enterprise customers’ rights regarding their data. |
| 5 | Control Your Data Cohere offers several deployment solutions to meet the diverse needs of enterprise customers. | ||
| 6 | Bring Cohere models or our workplace systems North and Compass to your data with private deployments and deployments on third-party cloud AI/ML platforms. | ||
| 7 | You can also use the Cohere SaaS Platform to leverage Cohere-managed infrastructure. | ||
| 8 | In third-party cloud AI/ML platforms and private deployment solutions, Cohere does not receive any customer inputs (prompts) or outputs (generations). | ||
| 9 | Keep reading to learn more about our robust enterprise data controls in the Cohere SaaS Platform. | ||
| 10 | Opt Out from Data Use in Training You can opt out from your prompts and generations being used to train Cohere models in your dashboard settings at any time. | ||
| 11 | To verify and update your settings, select “Data Controls” under your Settings in the left hand menu bar of the Cohere Platform. | ||
| 12 | Adjust the toggle to ‘Off’ to opt out. | ||
| 13 | Robust Logging and Monitoring We log and monitor the use of our SaaS Platform for compliance with our customer agreements, Usage Policy , and for security risks to our services. | ||
| 14 | If we detect possible misuse of our SaaS Platform, our safety and security teams may review user prompts, generations, and logs to enforce our customer agreements, including our Usage Policy, and secure our services from misuse. | ||
| 15 | Our safety team may also aggregate flagged prompts and generations after removing customer identifiers to evaluate our models’ ability to detect safety issues and enforce our Usage Policy. | ||
| 16 | Data Handling and Retention We apply the following data handling and retention controls on the SaaS Platform: We automatically delete logged prompts and generations after 30 days, unless we need it to comply with a legal requirement or customer contract, or unless your usage is flagged as potentially violating our terms, including our Usage Policy (e.g. abuse or misuse of our services). | ||
| 17 | Data you allow us to use for training purposes may be retained separately in accordance with our agreement with you. | ||
| 18 | We filter and strip common types of personal information from prompts and generations before they are made available for possible use in training for Cohere models (if you are opted in). | ||
| 19 | If your usage is flagged as potentially violating our terms, including the Usage Policy, we may retain and review the flagged user prompts and associated logs to enforce our policies. | ||
| 20 | We may also aggregate flagged prompts and generations after removing customer identifiers to evaluate our models’ ability to detect safety issues and enforce our Usage Policy. | ||
| 21 | If you have been approved for zero data retention, Cohere does not log any customer prompts or generations. | ||
| 22 | See our FAQ below for more information. | ||
| 23 | Cohere also collects and uses certain usage data that doesn’t identify customers like frequency and duration of usage, features accessed, user preferences, and aggregate counts of input prompt tokens to understand how our services are used, and improve performance. | ||
| 24 | Privacy and Security Compliance We support our enterprise customers’ privacy and data security compliance needs by offering multiple deployment options so customers can control access to data and personal information under their control. | ||
| 25 | Seamlessly complete your privacy and security compliance reviews by visiting Cohere’s Trust Center where you can request a copy of our certifications (including ISO 27001 and ISO 42001) or of our SOC 2 Type II Report or review our other compliance resources. | ||
| 26 | Contact privacy@cohere.com if you are a SaaS Platform customer and need a Data Processing Addendum. | ||
| 27 | Enterprise Data Commitments FAQ What do our Enterprise Data Commitments apply to? | ||
| 73 | Cohere maintains robust controls to protect enterprise data and respect our enterprise customers’ rights regarding their data. | — | Removed |
| 74 | Control Your Data Cohere offers several deployment solutions to meet the diverse needs of enterprise customers. | — | Removed |
| 75 | Bring Cohere models or our workplace systems North and Compass to your data with private deployments and deployments on third-party cloud AI/ML platforms. | — | Removed |
| 76 | You can also use the Cohere SaaS Platform to leverage Cohere-managed infrastructure. | — | Removed |
| 77 | In third-party cloud AI/ML platforms and private deployment solutions, Cohere does not receive any customer inputs (prompts) or outputs (generations). | — | Removed |
| 78 | Keep reading to learn more about our robust enterprise data controls in the Cohere SaaS Platform. | — | Removed |
| 79 | Opt Out from Data Use in Training You can opt out from your prompts and generations being used to train Cohere models in your dashboard settings at any time. | — | Removed |
| 80 | To verify and update your settings, select “Data Controls” under your Settings in the left hand menu bar of the Cohere Platform. | — | Removed |
| 81 | Adjust the toggle to ‘Off’ to opt out. | — | Removed |
| 82 | Robust Logging and Monitoring We log and monitor the use of our SaaS Platform for compliance with our customer agreements, Usage Policy , and for security risks to our services. | — | Removed |
| 83 | If we detect possible misuse of our SaaS Platform, our safety and security teams may review user prompts, generations, and logs to enforce our customer agreements, including our Usage Policy, and secure our services from misuse. | — | Removed |
| 84 | Our safety team may also aggregate flagged prompts and generations after removing customer identifiers to evaluate our models’ ability to detect safety issues and enforce our Usage Policy. | — | Removed |
| 85 | Data Handling and Retention We apply the following data handling and retention controls on the SaaS Platform: We automatically delete logged prompts and generations after 30 days, unless we need it to comply with a legal requirement or customer contract, or unless your usage is flagged as potentially violating our terms, including our Usage Policy (e.g. abuse or misuse of our services). | — | Removed |
| 86 | Data you allow us to use for training purposes may be retained separately in accordance with our agreement with you. | — | Removed |
| 87 | We filter and strip common types of personal information from prompts and generations before they are made available for possible use in training for Cohere models (if you are opted in). | — | Removed |
| 88 | If your usage is flagged as potentially violating our terms, including the Usage Policy, we may retain and review the flagged user prompts and associated logs to enforce our policies. | — | Removed |
| 89 | We may also aggregate flagged prompts and generations after removing customer identifiers to evaluate our models’ ability to detect safety issues and enforce our Usage Policy. | — | Removed |
| 90 | If you have been approved for zero data retention, Cohere does not log any customer prompts or generations. | — | Removed |
| 91 | See our FAQ below for more information. | — | Removed |
| 92 | Cohere also collects and uses certain usage data that doesn’t identify customers like frequency and duration of usage, features accessed, user preferences, and aggregate counts of input prompt tokens to understand how our services are used, and improve performance. | — | Removed |
| 93 | Privacy and Security Compliance We support our enterprise customers’ privacy and data security compliance needs by offering multiple deployment options so customers can control access to data and personal information under their control. | — | Removed |
| 94 | Seamlessly complete your privacy and security compliance reviews by visiting Cohere’s Trust Center where you can request a copy of our certifications (including ISO 27001 and ISO 42001) or of our SOC 2 Type II Report or review our other compliance resources. | — | Removed |
| 95 | Contact privacy@cohere.com if you are a SaaS Platform customer and need a Data Processing Addendum. | — | Removed |
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