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| 0 | Download or Print Chegg Privacy Policy Updated and Effective as of 09 January 2026. | 0 | Download or Print Chegg Privacy Policy Last Updated : June 26, 2026 This Privacy Policy explains how Chegg, Inc., its affiliates and its operating companies (collectively referred to as " Chegg" or " we " or " us " “ our ”) collect, use, disclose, and otherwise process personal data and your choices regarding that data. |
| 1 | We at Chegg, Inc. | 1 | This Privacy Policy applies to information we collect through our websites, apps, mobile features, and any specific product, service or application that references or links to this Privacy Policy. |
| 2 | (“Chegg”) have created this Privacy Policy to describe our practices and your choices regarding information we collect through our websites, apps, mobile features, and other services that post a link to this Privacy Policy (“Service” or “Services”), as well as offline sources, all of which may be combined in our databases. | 2 | We may also choose or be required by law to provide different or additional disclosures relating to the processing of personal data about residents of certain countries, regions, or states. |
| 3 | Please read this Privacy Policy carefully. | 3 | Please refer to the Region-Specific Disclosures section below for additional disclosures that may be applicable to you, including our California Notice at Collection . |
| 4 | If you are a resident of any country or region listed in the “Country” menu above, please read the Privacy Policy associated with that country; it may include additional rights and information. | 4 | For more information specific to Chegg’s operating company Busuu please view the Supplemental Privacy Policy for Busuu. |
| 5 | You agree that your access and use are governed by the Privacy Policy associated with your country, state, or region, and our Terms of Use. | 5 | Table of Contents Region-Specific Disclosures Our Role in Processing Personal Data Our Collection and Use of Personal Data Our Disclosure of Personal Data Your Privacy Choices Children’s Personal Data Investor Personal Data Security of Personal Data Retention of Personal Data Third-Party Websites and Services Updates to This Privacy Policy Contact Us Supplemental Privacy Policy for U.S. Residents Additional European Economic Area, United Kingdom, and Switzerland Privacy Disclosures Supplemental Privacy Policy for Busuu Region-Specific Disclosures European Economic Area, United Kingdom or Switzerland : If you are located in the European Economic Area (Member States of the European Union together with Iceland, Norway, and Liechtenstein), the United Kingdom, or Switzerland, please click here for additional European-specific Privacy disclosures, including a description of the personal data rights made available to individuals located in those jurisdictions under applicable law. |
| 6 | Note that in order to use some features of our Services, you may be required to interact with a third party that operates those portions of the Services, such as Zoom. | 6 | United States : If you are a resident of the United States, please click here for additional U.S. specific Privacy disclosures, including a description of the personal data rights made available to residents of certain states under applicable law. |
| 7 | When you do so, the collection, use, and sharing of your personal information will also be subject to their privacy policy, and information about you will be shared between us and the third party. | 7 | This Privacy Policy does not address our privacy practices related to our workforce. |
| 8 | For further information, see the “Data We Disclose to Third Parties” section below. 1. | 8 | If you are a member of Chegg’s workforce, please visit the internal Chegg intranet or contact Human Resources for a copy of the Privacy Policy applicable to you. |
| 9 | Personal, Sensitive and Non-Personal Information We Collect and How We Use and Disclose It A. | 9 | In certain jurisdictions, a copy of the Employee Privacy Policy will be sent to you as required by law. |
| 10 | Contact Information B. | 10 | The Privacy Policy does not apply to data that is not subject to applicable data protection laws (such as de-identified or publicly available information). |
| 11 | Government Identification C. | 11 | Our Role in Processing Personal Data Data protection laws sometimes differentiate between “controllers” and “processors” of personal data. |
| 12 | Payment and Financial Information D. | 12 | A “controller” determines the purposes and means (the why and how) of processing personal data. |
| 13 | Transaction Information E. | 13 | A “processor,” which is sometimes referred to as a “service provider,” processes personal data on behalf of a controller subject to the controller’s instructions. |
| 14 | User Account Information F. | 14 | This Privacy Policy describes our privacy practices where we are acting as the controller of personal data. |
| 15 | Educational Information G. | 15 | We also process personal data on behalf of the educational institutions and corporations that are our customers. |
| 16 | Employment Information H. | 16 | This Privacy Policy does not cover or address how our customers may process personal data when they use our services, or how we may process personal data on their behalf in accordance with their instructions where we are acting as their processor. |
| 17 | Demographic Information I. | 17 | As a result, we recommend referring to the privacy policy of the customer with which you have a relationship for information on how they engage processors, like us, to process personal data on their behalf. |
| 18 | Live Chat Interactions J. | 18 | In addition, we are generally not permitted to respond to individual requests relating to personal data we process on behalf of our customers, so we recommend directing any requests to the relevant customer. |
| 19 | Sensory and Photo/Video Data and Other User Generated Content K. | 19 | If you access our services or otherwise interact with us from the European Economic Area, United Kingdom, or Switzerland, please see the Controller Details and Privacy Contacts section of our Additional European Economic Area, United Kingdom, and Switzerland Privacy Disclosures for more information about our legal entities operating as the controllers of your personal data. |
| 20 | Data Revealing Racial Origin L. | 20 | Our Collection and Use of Personal Data The categories of personal data we collect depend on how you interact with us and our services. |
| 21 | Information about Your Interests and Preferences M. | 21 | For example, you may provide us your personal data directly when you register for an account, set up your personal profile, subscribe to or purchase our services, enroll in a course, connect with instructors, coaches or other learners, send or receive messages, submit written or audio content, use our AI-powered features (such as Speaking Practice, our pronunciation feedback feature, or Conversations, AI chat features), participate in live chat or customer support sessions, post a review or other user-generated content, participate in a sweepstakes, contest, promotion, or survey, or otherwise contact us or interact with our services. |
| 22 | Device ID/Information 2. | 22 | We also collect personal data automatically when you interact with our websites and other services, and we may also collect personal data from other sources and third parties. |
| 23 | Additional Information Regarding Certain Information and Uses a. | 23 | Personal Data Provided To Us We collect the following categories of personal data provided to us: Contact Information, including first and last name, username, email address, mailing address, phone number, profile picture, social media username, spoken and studied languages, and communication preferences. |
| 24 | Data We Collect Automatically b. | 24 | We use this information primarily to register and administer your account, provide you with our services, enable you to connect with instructors, coaches or other learners communicate with you directly, provide customer support, and to send you marketing communications. |
| 25 | Data You Provide Directly c. | 25 | Education Information , including your school name, degree, year of graduation, courses, and for our Skills Service, your performance in Skills courses and graduation status. |
| 26 | Data We Receive or Collect from Third Parties d. | 26 | We use this information to provide services (e.g., resume review, job/internship leads, referrals and placement), advertising and marketing activities, personalization, and internal business purposes. |
| 27 | Data We Disclose to Third Parties 3. | 27 | Instructor Registration Information , including your education and employment history, phone number, photo, and country of residence. |
| 28 | Third Party Advertising and Analytics/Privacy Controls/Do-Not-Track 4. | 28 | We use this information to provide services and to process your application for employment. |
| 29 | Your Choices and Opt Out Rights Marketing Messages from Us Data Privacy Choices Region-Specific Rights California Colorado, Connecticut, Utah, and Virginia Nevada 5. | 29 | Professional Information , including job title, employer name, and the nature of your relationship with us (such as whether you are using our services individually or through an employer or educational institution). |
| 30 | Security 6. | 30 | We use this information primarily to administer your account, provide you with our services, facilitate access to premium services provided through subscriptions, your employer or an educational institution, to process your application for employment, and for customer support purposes. |
| 31 | Third Party Content and Links 7. | 31 | Where you are using our services in your capacity as a student, employee, or other third party through an employer or educational institution, we may share your personal data (including information about your use of the services) with your educational institution, employer, or the third party paying for the service on your behalf, to allow them to monitor your use of the services. |
| 32 | Consent to Transfer 8. | 32 | Account Information , including first and last name,username , email address, password, account credentials, spoken and studied languages, profile picture, and information about the premium services or subscription plans you have purchased or used. |
| 33 | General Audience Sites 9. | 33 | We use this information to administer your account, authenticate your identity, provide you with our services, track your course progression and proficiency (including lesson consumption, fluency score, and certificates achieved), communicate with you regarding your account and the use of our services, and for customer support purposes. |
| 34 | Changes to This Privacy Policy 10. | 34 | User Content/Audio and Visual Information , including any files, documents, audio, videos, images, data, or communications you choose to input, upload, or transmit to us or our products and services. |
| 35 | How To Contact Us 11. | 35 | We use this content primarily to provide you with our products and services, to facilitate your requests, and to improve our products and services, including by training or fine-tuning our and third-party providers’ artificial intelligence and machine learning models. |
| 36 | NOTICE TO CALIFORNIA RESIDENTS 1. | 36 | Payment Information , including payment card information, expiration date, billing address, banking information, and other financial information (such as routing and account number). |
| 37 | Personal, Sensitive and Non-Personal Information We Collect and How We Use and Disclose It We collect data about you directly through the Services, automatically through cookies and other technologies when you visit the Services, and sometimes from third parties. | 37 | Please note that we use third-party payment providers to process payments made to us. |
| 38 | Some of the data we collect may be considered “personal data” (sometimes also referred to as “personal information”) and some may be considered “sensitive,” under applicable laws. | 38 | We do not retain any personally identifiable financial information, such as payment card numbers; you provide these third-party payment providers in connection with payments. |
| 39 | We will also treat other information, including IP addresses and cookie identifiers, as “personal data” where required by applicable law. | 39 | Rather, all such information is provided directly by you to our third-party payment providers. |
| 40 | Note that we may de-identify or pseudonymize your personal data so as to make it non-personal, either by combining it with data about other individuals and/or by hashing the data or otherwise removing characteristics that make the data personally identifiable to you. | 40 | The payment provider’s use of your personal data is governed by their privacy policy. |
| 41 | We will treat de-identified or pseudonymized data as non-personal to the fullest extent allowed by applicable law. | 41 | If you make a purchase through an app, your payment information may also be processed by the relevant app store (such as the Apple App Store or Google Play) in accordance with their terms and privacy policies. |
| 42 | Event, Contest, Promotion, and Survey Information , including information provided when you sign up for an event, enter a contest or promotion,participate in research studies , complete a survey , or submit a testimonialor review. | ||
| 43 | We use this information primarily to administer and facilitate the related event, contest, promotion, or survey, respond to your submission, communicate with you, conduct market research to understand your needs and improve your user experience, inform our marketing and advertising activities, and improve and grow our business and facilitate the related event, content, promotion or survey. | ||
| 44 | We may share this information with sweepstakes or contest partners, advertising and analytics partners, and other service providers who assist us in administering these activities. | ||
| 45 | Security-Related Information , including name and contact information of visitors to our premises, video recordings of visitors on our premises, and electronic login records and access details when a visitor utilizes company technology on our premises. | ||
| 46 | We use this information primarily to protect the security of our premises, employees, and our company. | ||
| 47 | Feedback and Support Information , including the contents of custom messages sent through forms or chat platforms (including our online live chat or AI-assisted chat functions); email addresses or other contact information we make available to users; as well as recordings of calls with us, where permitted by law (including through the use of automated tools provided by us or our third-party providers). | ||
| 48 | We use this information primarily to investigate and respond to your inquiries; to communicate with you via online chat, email, phone, text message, or social media; to provide related support for your account, subscription, or services; and to improve our products and services. | ||
| 49 | If you choose to contact us, we may need additional information to fulfill the request or respond to your inquiry. | ||
| 50 | We may provide additional privacy disclosures where the scope of the request we receive or personal data we require falls outside the scope of this Privacy Policy. | ||
| 51 | In that case, the privacy disclosures will govern how we may process the information you provide at that time. | ||
| 52 | Personal Data Automatically Collected We, our service providers and our third-party partners (including Ad Networks and Advertising Partners as described below), may automatically collect and/or store certain information when you visit or interact with our services, including information about how you access and use our products and services. | ||
| 53 | We typically collect this information through the use of a variety of our own and our third-party partners’ automatic data collection technologies, including (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies. | ||
| 54 | Information we collect automatically about you may be combined with other personal data we collect directly from you or receive from other sources. | ||
| 55 | We, and our third-party partners, use automatic data collection technologies to automatically collect the following data when you use our services or otherwise engage with us: Information About Your Device and Network, including the device type, manufacturer, and model, operating system, IP address, browser type, Internet service provider, mobile network information, and unique identifiers associated with you, your device, or your network (including, for example, a persistent device identifier or advertising ID). | ||
| 56 | We use this information primarily to provide and improve our services, ensure compatibility with your device, detect and prevent fraud, and for analytics and advertising purposes. | ||
| 57 | Information About the Way Individuals Use Our Services and Interact With Us , including information about how you interact with our services, which may include recordings of your mouse movements, scrolling, clicks, and keystroke activity on our services, as well as other browsing, search, or engagement behavior. | ||
| 58 | These technologies may also record information you enter when you interact with our products or services, or engage in chat features, community forums, or other communication platforms we provide. | ||
| 59 | We use this information primarily to analyze and improve user experience, troubleshoot technical issues, and optimize our products and services. | ||
| 60 | Information About Your Location , including general geographic location that we or our third-party providers may derive from your IP address, as well as more precise geolocation when you grant us access through your device settings (for example, if you enable location services or access location-based features within our app). | ||
| 61 | All of the information collected automatically through these tools allows us to improve your user experience. | ||
| 62 | For example, we may use this information to enhance and personalize your user experience, to monitor and improve our products and services, to offer communications features such as live and automated chat, and to improve the effectiveness of our products, services, offers, advertising, communications and customer service. | ||
| 63 | We may also use this information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) provide and monitor the effectiveness of our services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our products and services. | ||
| 64 | For information about the choices, you may have in relation to our use of automatic data collection technologies, please refer to the Your Privacy Choices section below. | ||
| 65 | For additional details about the cookies, we use on our websites and to adjust your preferences with regard to those cookies, please review our Cookie Notice . | ||
| 66 | Personal Data from Other Sources and Third Parties We may receive the same categories of personal data as described above from the following sources and other parties: Our Affiliates : To provide our products and facilitate our services, Chegg entities may receive personal data from other Chegg entities for purposes and uses that are consistent with this Privacy Policy. | ||
| 67 | For example, we may receive your contact information to process and fulfill your order from a representative at your local Chegg entity. | ||
| 68 | Single Sign-On : We may provide you the ability to log in to our services through certain third-party accounts you maintain. | ||
| 69 | When you use these single sign-on protocols to access our services, we do not receive your login credentials for the relevant third-party service. | ||
| 70 | Instead, we receive tokens from the single sign-on protocol to help identify you in our system (such as by your username) and confirm you successfully authenticated through the single sign-on protocol. | ||
| 71 | This information allows us to more easily provide you access to our products and services. | ||
| 72 | Mobile Sign-On : We may provide you the ability to log in to our mobile applications or authenticate yourself using facial, fingerprint, or other biometric recognition technology available through your mobile device. | ||
| 73 | If you choose to utilize these login features, information about your facial geometry, your fingerprint, or other biometric information will be collected by your mobile device for authentication purposes. | ||
| 74 | We do not store or have access to this biometric information. | ||
| 75 | Instead, your mobile device will perform the biometric authentication process and only let us know whether the authentication was successful. | ||
| 76 | If the authentication was successful, you will be able to access the applicable mobile application or feature without separately providing your credentials. | ||
| 77 | For more details, please refer to the biometric authentication guides offered by your device provider. | ||
| 78 | Employers: If you interact with our services in connection with your employment, we may obtain personal data about you from your employer or another company for which you work. | ||
| 79 | For example, we may obtain your contact information from your employer to allow us to communicate with you about your employer’s customer relationship with us. | ||
| 80 | Other Customers : We may receive your personal data from our other customers. | ||
| 81 | For example, a customer may provide us with your contact information as a part of a referral. | ||
| 82 | Social Media : When you interact with our services through social media networks, such as when you follow us or share our content on social networks, we may receive some information that you permit the social network to share with third parties. | ||
| 83 | The data we receive is dependent upon your privacy settings with the social network, and may include profile information, profile picture, username, and any other information you permit the social network to share with third parties. | ||
| 84 | You should always review and, if necessary, adjust your privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services. | ||
| 85 | We use this information primarily to operate, maintain, and provide you with the features and functionality of our products and services, as well as to communicate directly with you, such as to send you messages about features that may be of interest to you. | ||
| 86 | Advertisers, Influencers, and Publishers : We engage in advertising both on our services and through third-party services. | ||
| 87 | Advertisers, influencers, and publishers may share personal data with us in connection with our advertising efforts. | ||
| 88 | For example, we may obtain information about whether an advertisement on our services led to a successful engagement between you and a third-party advertiser. | ||
| 89 | Business Partners : We may receive your information from our business partners, such as our affiliates, operating companies or companies that offer their products and/or services as a part of or in connection with our services. | ||
| 90 | For example, certain of our products and services allow our users to integrate third-party services. | ||
| 91 | If you choose to leverage these third-party service integrations, we may receive confirmation from our business partner regarding whether you are an existing user of their services. | ||
| 92 | Service Providers : Our service providers that perform services on our behalf, such as analyticsproviders, payment processors, and certain marketing providers, collect personal data and often share some or all of this information with us. | ||
| 93 | For example, we receive personal data you may submit in response to requests for feedback to our survey providers. | ||
| 94 | Other Sources : We may also collect personal data about you from other sources, including publicly available sources, third-party data providers, brand partnerships, or through transactions such as mergers and acquisitions. | ||
| 95 | Educational Institutions and Enterprise Clients : If you access Chegg through an employer, or other organization that has purchased our services on your behalf, we may receive your information (such as your name and email address) from that organization to contact you, set up and/or manage your account and to provide you with access to our services. | ||
| 96 | Inferences : We may generate inferences or predictions about you and your interests and preferences based on the other personal data we collect and the interactions we have with you. | ||
| 97 | Additional Uses of Personal Data In addition to the primary purposes for using personal data described above, we may also use personal data we collect to: Fulfill or meet the reason the information was provided, such as to fulfill our contractual obligations, to facilitate payment for our products and services, or to deliver the services requested; Manage our organization and its day-to-day operations; Communicate with you, including via email, text message, chat, social media and/or telephone calls; Facilitate the relationship we have with you and, where applicable, the company you represent; Request you provide us feedback about our product and service offerings; Address inquiries or complaints made by or about an individual in connection with our products or services; Create and maintain accounts for our users; Verify your identity and entitlement to our products and services; Register you for and provide you access to events, contests, sweepstakes, and surveys; Market our products and services to you, including through email, phone, text message, push notification, and social media; Administer, improve, and personalize our products and services, including by recognizing you and remembering your information when you return to our products and services; Develop, operate, improve, maintain, protect, and provide the features and functionality of our products and services; Identify and analyze how you use our products and services; Infer additional information about you from your use of our products and services, such as your interests. | ||
| 98 | Create aggregated or de-identified information that cannot reasonably be used to identify you, which information we may use for purposes outside the scope of this Privacy Policy; Conduct research and analytics on our user base and our products and services, including to better understand the demographics of our users; Improve and customize our products and services to address the needs and interests of our user base and other individuals we interact with; Test, enhance, update, and monitor the products and services, or diagnose or fix technology problems; Help maintain and enhance the safety, security, and integrity of our property, products, services, technology, assets, and business; Defend, protect, or enforce our rights or applicable contracts and agreements (including our Terms of Service), as well as to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties; Detect, prevent, investigate, or remediate security incidents or other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Chegg and others; Facilitate business transactions and reorganizations impacting the structure of our business; Comply with contractual and legal obligations and requirements; Train artificial intelligence and machine learning models; and Fulfill any other purpose for which you provide your personal data, or for which you have otherwise consented. | ||
| 99 | De-Identified Information We may de-identify your personal data, either by combining it with information about other individuals and/or by removing characteristics that make the information personally identifiable to you. | ||
| 100 | We will treat de-identified data as non-personal data to the fullest extent allowed by applicable law. | ||
| 44 | We may share non-personal data with third parties for any purpose in our discretion and as permitted by law, including for advertising, research and marketing purposes. | 103 | Artificial Intelligence Features In addition to the data practices described above, this section describes how we process your personal data when you use our artificial intelligence features. |
| 45 | The following list sets out the personal data collected by category ( “Category” ), the purposes for which the information is collected (“ Purposes ”), the categories of third parties to whom the information may be disclosed for a business purpose (“ Disclosed To ”), and the categories of third parties to whom the information may be sold for monetary value or other valuable consideration or shared for cross contextual behavioral advertising/targeted marketing (“ Sold/Shared To ”). | 104 | Chegg implements and makes available features that include, utilize, operate with, or are based on artificial intelligence (each, an “ AI Function ”). |
| 46 | Please also see the “ Additional Information Regarding Certain Information and Uses ” section below for additional information on certain types of personal data collection and use. | 105 | When you use an AI Function, certain types of your personal data may be processed by and/or transmitted to third-party providers to enable the functionality. |
| 47 | A. | 106 | For example, an AI Function may capture your voice, text inputs, keystrokes (even when you do not press send), as well as the outputs generated in response to your query. |
| 48 | Contact Information (such as your name, phone number, email address, and social media username) a. | 107 | Some AI Functions, including our Speaking Practice and Conversion features, are powered by third-party companies such as OpenAI, ChatGPT, and Claude which may use your personal data subject to the terms of their privacy policy. |
| 49 | Purposes for Collection : (1) Provide You Services (to process transactions and fulfill your orders; provide you with content or other services and allow you to participate in features we offer; create and manage your account; facilitate your participation in a sweepstakes, contest, or promotion; send service and account-related communications; respond to your inquiries; provide customer support; send you information that you requested or agreed to receive, such as newsletters and order updates; send you cart abandonment emails and browse abandonment emails); (2) Advertising Activities and Marketing Messages (to send you special deals, offers, promotions, invitations, and similar information from us, our advertisers, or other third parties); (3) Personalization (to identify your preferences; tailor content, including advertising and recommendations, to you on the Services and on other websites and services; monitor and control ad delivery, performance, and frequency); (4) Administrative (to recognize you across devices; verify your identity; contact you regarding your use of the Services, content features, or products you use and request, and, in our discretion, changes to our policies); (5) Internal Business Purposes (to operate and improve our products, services, and marketing endeavors; detect and troubleshoot problems; conduct sales auditing; market research; understand how you use our services, including analyzing trends and usage patterns; analyze the effectiveness of our marketing efforts); (6) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (7) Hiring Related Purposes (to facilitate your job search; process your application to work with/for Chegg; prepare related governmental and internal statistics reports); (8) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (9) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (10) Other Purposes as Disclosed at the time of collection/with your consent b. | 108 | We and/or our business partners may use the personal data you provide through AI Functions to improve our services, including to train or fine-tune our artificial intelligence and machine learning models. |
| 50 | Categories of Third Parties the Data May Be Disclosed To : (1) Other Users (including instructors and students, depending on the Services you interact with); (2) Advertising and Analytics Partners (such as analytics companies, third party advertisers, marketing agencies, including those who assist us with surveys and market or product research and development); (3) Social Media and Other Third Party Platforms ; (4) Sweepstakes/Contest Partners ; (5) Business Partners (such as those whose products and services are bundled with Chegg’s and other joint marketing and similar partners); (6) Affiliated Companies ; (7) Order Fulfillment Vendors (including payment processors, fulfillment centers, delivery services, order tracking vendors); (8) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (9) Communications Service Providers (including email delivery vendors and text messaging service providers); (10) Security Vendors ; (11) Financial Assistance Partners ; (12) Customer Service Providers (including call centers and live chat vendors); (13) Government Agencies and Law Enforcement or Where Required by Law ; (14) Third Parties in connection with court or other legal proceedings ; (15) Third Parties in connection with a business transition ; (16) Third Parties to whom you agree or direct us to share your information; (17) Other service providers who use your data solely to provide services to us or to you c. | 109 | You may have the right to opt out of such use depending on your jurisdiction; please refer to the Region-Specific Disclosures section below for more information. |
| 51 | Third Parties to Whom the Data May Be Sold/Shared for Targeted Advertising : (1) Third Party Advertising and Analytics Partners ; (2) Social Media and Other Third Party Platforms ; (3) Third Party Business Partners B. | 110 | Our Disclosure of Personal Data We disclose or otherwise make available personal data in the following ways: To Other Users : When you use Chegg, you may set up your personal profile, connect with instructors, coaches or other learners, send and receive messages, perform searches and queries, enroll in events and courses, and transmit information through various channels. |
| 52 | Government Identification (such as social security number, driver’s license, and other government-issued identification) a. | 111 | We may display your profile name and other optional profile details to other users. |
| 53 | Purposes for Collection : (1) Administrative (to verify your identity); (2) Hiring Related Purposes (to facilitate your job search; process your employment application; prepare related governmental and internal statistics reports); (3) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (4) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (5) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (6) Other Purposes as Disclosed at the time of collection/with your consent b. | 112 | If you share comments or content through our services, that information will be made available to certain or all other Chegg customers, or the general public, based on the applicable privacy settings and intended recipients. |
| 54 | Categories of Third Parties the Data May Be Disclosed To : (1) Affiliated Companies ; (2) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (3) Security Vendors ; (4) Government Agencies and Law Enforcement or Where Required By law ; (5) Third Parties in connection with court or other legal actions ; (6) Third Parties who acquire the information in connection with a business transition ; (7) Third Parties to whom you agree or direct us to share your information ; (8) Other service providers who use your data solely to provide services to us or to you c. | 113 | Keep in mind that the users who view user-generated content can always reshare or redistribute the content both on and off our services or save or copy the content outside of our services. |
| 55 | Third Parties to Whom the Data May Be Sold/Shared for Targeted Advertising : This category of data is not sold or shared for targeted advertising. | 114 | In addition, by publicly posting content on our services, you are directing us to disclose that information as broadly as possible and directing those accessing the content to do the same. |
| 56 | C. | 115 | If you submit user content, this content may be visible to other users who can provide feedback. |
| 57 | Payment and Financial Information (such as credit or debit card number, expiration date, billing address, and banking information) a. | 116 | Do not provide any personal data through these channels that you do not want shared. |
| 58 | Purposes for Collection : (1) Provide You Services (to process transactions and fulfill your orders); (2) Hiring Related Purposes (to pay you for content you provide or services you render to Chegg); (3) Internal Business Purposes (sales auditing) ; (4) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (5) Legal (to resolve disputes; enforce our agreements and policies; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights/assets); (6) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (7) Other Purposes as Disclosed at the time of collection/ with your consent b. | 117 | Never provide Sensitive Personal Data. |
| 59 | Categories of Third Parties the Data May Be Disclosed To : (1) Affiliated Companies ; (2) Order Fulfillment Vendors (such as payment processors); (3) Government Agencies and Law Enforcement or Where Required By Law ; (4) Third Parties in connection with court or other legal actions ; (5) Third Parties who acquire the information in connection with a business transition ; (6) Third Parties to Whom You Agree or Direct Us to Share Your Information ; (7) Other service providers who use your data solely to provide services to us or to you c. | 118 | To Our Affiliates : To provide our products and facilitate our services, Chegg entities share personal data with other Chegg entities for purposes and uses that are consistent with this Privacy Policy. |
| 60 | Third Parties to Whom the Data May Be Sold/Shared for Targeted Advertising : This category of data is not sold or shared for targeted advertising. | 119 | For example, a Chegg entity may share consumer or customer business contact information with another Chegg entity for additional services you may be interested in. |
| 61 | D. | 120 | To Your Employer or Educational Institution : If you interact with our services in connection with your employment or studies, we may disclose personal data to your employer or educational institution to facilitate the services you requested. |
| 62 | Transaction Information (such as what you ordered, when you ordered it, the amount of your purchase, return/cancellation information; products or services considered; your participation in a sweepstakes or contest) a. | 121 | To Marketing Providers : We may coordinate and share personal data with our marketing providers in order to advertise and communicate with you about the products and services we make available. |
| 63 | Purposes for Collection : (1) Provide You Services (to process transactions and fulfill your orders; provide you with content or other services and allow you to participate in features we offer; facilitate your participation in a sweepstakes, contest, or promotion; send you transactional messages regarding your use of the services, purchases, and other account-related communications; respond to your inquiries; provide customer support; send you cart abandonment emails and browse abandonment emails); (2) Advertising Activities and Marketing Messages (to send you offers, promotions, invitations, and similar information from us, our advertisers, or other third parties); (3) Personalization (to identify your preferences; tailor content, including advertising and recommendations, to you on the services and on other websites and services); (4) Administrative (to verify your identity; contact you regarding your use of the Services, content, features, or products you use or request); (5) Internal Business Purposes (to provide and improve our products, services, and marketing endeavors; detect and troubleshoot problems; conduct sales auditing; market research; analyze the effectiveness of our marketing efforts; understand how you use our services, including analyzing trends and usage patterns); (6) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (7) Legal (to resolve disputes; enforce our agreements and policies; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights/assets); (8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (9) Other Purposes as Disclosed at the time of collection/with your consent b. | 122 | To Ad Networks and Advertising Partners : We work with third-party ad networks, ad agencies, analytics providers, measurement/attribution companies and other technology and advertising partners (e.g., demand-side or sell-side platforms, ad servers, clean room providers, identity resolution providers, data brokers, and data management platforms) to deliver advertising and personalized content on our services, on other websites and services, and across other devices. |
| 64 | Categories of Third Parties the Data May Be Disclosed To : (1) Advertising and Analytics Partners (such as analytics companies, third party advertisers, marketing agencies, including those who assist us with surveys and market or product research and development); (2) Social Media and Other Third Party Platforms ; Sweepstakes/Contest Partners ; (3) Business Partners (such as those whose products and services are bundled with Chegg’s and other joint marketing and similar partners); (4) Affiliated Companies ; (5) Order Fulfillment Vendors (including payment processors, fulfillment centers, delivery services, order tracking vendors); (6) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (7) Communications Service Providers (including email delivery vendors and text messaging service providers); (8) Security Vendors ; (9)Financial Assistance Partners ; (10) Customer Service Providers (including call centers and live chat vendors); (11) Educational Institutions (only in connection with an applicable Honor Code inquiry); (12) Government Agencies and Law Enforcement or Where Required By Law ; (13) Third Parties in connection with court or other legal actions ; (14) Third Parties who acquire the information in connection with a business transition ; (15) Third Parties to whom you agree or direct us to share your information; (16) Other service providers who use your data solely to provide services to us or to you c. | 123 | These parties may collect information automatically from your browser or device when you visit our websites and other services through the use of cookies and related technologies. |
| 65 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising : Analytics Companies; Third-Party Advertisers; Social Media Companies E. | 124 | This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research. |
| 66 | User Account Information (such as password, communication preferences, and account settings) a. | 125 | To Business Partners : We may share personal data with our business partners, including the companies we partner with on joint promotions, or we may allow our business partners to collect personal data directly from you in connection with our services. |
| 67 | Purposes for Collection : (1) Provide You Services (to process transactions and orders; create and manage your account; provide you with content or other services and allow you to participate in features we offer; facilitate your participation in a sweepstakes, contest, or promotion; send you transactional messages regarding your use of our services, purchases, and other account-related communications; respond to your inquiries; provide customer support; send you information that you requested or agreed to receive); (2) Advertising Activities and Marketing Messages (to send you offers, promotions, invitations, and similar information from us, our advertisers, or third parties); (3) Personalization (to identify your preferences; tailor content, including advertising and recommendations, to you on the services and on other websites and services); (4) Administrative (to recognize you across devices; verify your identity; contact you regarding your use of the Services, content, features, or products you use or request, and, in our discretion, changes to our policies); (5) Hiring Related Purposes (to facilitate your job search; process your employment application); (6)Internal Business Purposes (to provide and improve our products, services, and marketing endeavors; detect and troubleshoot problems); (7) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (8) Legal (to resolve disputes; enforce our agreements and policies; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights/assets); (9) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (10) Other Purposes as Disclosed at the time of collection/with your consent b. | 126 | Our business partners may use your personal data for their own business and commercial purposes, including to send you information about their products and services. |
| 68 | Categories of Third Parties the Data May Be Disclosed To: (1) Affiliated Companies ; (2) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (3) Communications Service Providers (including email delivery vendors and text messaging service providers); (4) Security Vendors ; (5) Customer Service Providers (including call centers and live chat vendors); (6) Government Agencies and Law Enforcement or Where Required By Law ; (7) Third Parties in connection with court or other legal actions ; (8) Third Parties who acquire the information in connection with a business transition ; (9) Third Parties to whom you agree or direct us to share your information; (10) Other service providers who use your data solely to provide services to us or to you c. | 127 | To Service Providers : We engage other third parties to perform certain services on our behalf in connection with the uses of personal data described in the sections above. |
| 69 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising: This category of data is not sold or shared for targeted advertising. | 128 | These include technology systems service providers (including webhosts, database hosts, software-as-a-service and cloud computing providers, and technology maintenance vendors), security vendors, customer service providers (including call centers and live chat vendors), payment processors, and other service providers who use your data solely to provide services to us or to you. |
| 70 | F. | 129 | We do not allow service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with contract terms between us. |
| 71 | Education Information (such as your school name, degree, year of graduation, courses, and for our Skills Service, your performance in Skills courses and graduation status) a. | 130 | Depending on the applicable services, these service providers may process personal data on our behalf or have access to personal data while performing services on our behalf. |
| 72 | Purposes for Collection : (1) Provide You Services (provide you with content or other services and allowing you to participate in features we offer; send you transactional messages regarding your use of our Services, purchases, and other account-related communications; respond to your inquiries; provide customer support; provide you with your performance evaluations or other results); (2) Advertising Activities and Marketing Messages (to send you offers, promotions, invitations, and similar information from us, our advertisers, or other third parties); (3) Personalization (to identify your preferences; tailor content, including advertising and recommendations, to you on the Services and on other websites and services); (4) Internal Business Purposes (to operate and improve our products and services; detect and troubleshoot problems; market research); (5) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (6) Hiring Related Purposes (to facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports); (7) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (9) Other Purposes as Disclosed at the time of collection/with your consent b. | 131 | To Other Businesses as Needed to Provide Services : We may share personal data with third parties you engage with through our services or as needed to fulfill a request or transaction including, for example, payment processing services. |
| 73 | Categories of Third Parties the Data May Be Disclosed To : (1) Other Users (including instructors and students, depending on the Services you interact with); (2) Affiliated Companies ; (3) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (4) Security Vendors ; (5) Customer Service Providers (including call centers and live chat vendors); (6) Financial Assistance Partners ; (7) Third Party Business Partners (unaffiliated parties that are joint marketing partners or whose products or services are bundled with our Services); (8) Government Agencies and Law Enforcement or Where Required By Law ; (9) Third Parties in connection with court or other legal actions ; (10) Third Parties who acquire the information in connection with a business transition ; (11) Third Parties to whom you agree or direct us to share your information; (12) Other service providers who use your data solely to provide services to us or to you c. | 132 | In Connection with a Business Transaction or Reorganization : We may take part in or be involved with a business transaction or reorganization, such as a merger, acquisition, joint venture, or financing or sale of company assets. |
| 74 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising : This category of data is not sold or shared for targeted advertising. | 133 | We may disclose, transfer, or assign personal data to a third-party during negotiation of, in connection with, or as an asset in such a business transaction or reorganization. |
| 75 | G. | 134 | Also, in the unlikely event of our bankruptcy, receivership, or insolvency, your personal data may be disclosed, transferred, or assigned to third parties in connection with the proceedings or disposition of our assets. |
| 76 | Employment Information (such as your eligibility to work in the United States, work history, employment status, employer, salary, and offer and start dates) a. | 135 | To Facilitate Legal Obligations and Rights : We may disclose personal data to third parties, such as legal advisors and law enforcement: in connection with the establishment, exercise, or defense of legal claims; to comply with laws or to respond to lawful requests and legal process; to protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and Terms of Service; to detect, suppress, or prevent fraud; to reduce credit risk and collect debts owed to us; to protect the health and safety of us, our customers, or any person; or as otherwise required by applicable law. |
| 77 | Purposes for Collection: (1) Other Users (including instructors and students, depending on the Services you interact with); (2) Provide You Services (provide you with content or other services and allowing you to participate in features we offer; send account-related communications; respond to your inquiries; create and manage your account); (3) Advertising Activities and Marketing Messages (to send you offers, promotions, invitations, and similar information from us, our advertisers, or other third parties); (4) Personalization (to identify your preferences; tailor content, including advertising and recommendations, to you on the Services and on other websites and services); (5) Hiring Related Purposes (to facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports); (6) Internal Business Purposes (to operate and improve our products and services; detect and troubleshoot problems; market research); (7) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (8) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (9) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (10) Other Purposes as Disclosed at the time of collection/with your consent b. | 136 | With Your Consent or Direction: We may disclose your personal data to certain other third parties or publicly with your consent or direction. |
| 78 | Categories of Third Parties the Data May Be Disclosed To : (1) Affiliated Companies ; (2) Financial Assistance Partners ; (3) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (4) Security Vendors ; (5) Government Agencies and Law Enforcement or Where Required By Law ; (6) Third Parties in connection with court or other legal actions ; (7) Third Parties who acquire the information in connection with a business transition ; (8) Third Parties to whom you agree or direct us to share your information; (9) Other service providers who use your data solely to provide services to us or to you c. | 137 | For example, with your permission, we may post your testimonial on our websites. |
| 79 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising : This category of data is not sold or shared for targeted advertising H. | 138 | De-Identified Information We may also share information that has been de-identified such that it cannot reasonably be used to identify you for any purpose in our discretion and as permitted by law, including for advertising, research, and marketing purposes. |
| 80 | Demographic Information (such as your age, sex and/or gender, and languages you speak) a. | 139 | We prohibit any third parties from re-identifying or attempting to re-identify the de-identified information shared with them. |
| 81 | Purposes for Collection : (1) Provide You Services (provide you with content or other services and allowing you to participate in features we offer; send account-related communications; respond to your inquiries; create and manage your account); (2) Hiring Related Purposes (to facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports); (3) Advertising Activities and Marketing Messages (with respect to our Skills service, to send you offers and information from us or third parties); (4) Personalization (to identify your preferences; tailor content, including advertising and recommendations, to you on the Services and on other websites and services); (5) Internal Business Purposes (to operate and improve our products and services; detect and troubleshoot problems; market research); (6) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (7) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (9) Other Purposes as Disclosed at the time of collection/with your consent b. | 140 | Your Privacy Choices The following privacy choices are made available to all individuals with whom we interact. |
| 82 | Categories of Third Parties the Data May Be Disclosed To : (1) Other Users (including instructors and students, depending on the Services you interact with); (2) Advertising and Analytics Partners ; (3) Social Media and Other Third Party Platforms; (4) Business Partners (such as those whose products and services are bundled with Chegg’s and other joint marketing and similar partners) ; (5) Affiliated Companies ; (6) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (7) Security Vendors ; (8) Government Agencies and Law Enforcement or Where Required By Law ; (9) Third Parties in connection with court or other legal actions ; (10) Third Parties who acquire the information in connection with a business transition ; (11) Third Parties to whom you agree or direct us to share your information ; (12) Communications Services Providers (email delivery and text messaging vendors); (13) Sweepstakes/Contest Partners (such as administrators, other prize providers, and prize fulfillment vendors); (14) Other service providers who use your data solely to provide services to us or to you c. | 141 | You may also have additional choices regarding your personal data depending on your location or residency. |
| 83 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising : (1) Advertising and Analytics Partners ; (2) Social Media and Other Third Party Platforms; (3) Business Partners I. | 142 | Please refer to our Region-Specific Disclosures for information about additional privacy choices that may be available to you. |
| 84 | Live Chat Interactions (such as your inputs and our responses into chat tools on the Services as further described in Section 2.B.a below) a. | 143 | Communication Preferences Email Communication Preferences : You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in any of our email communications. |
| 85 | Purpose for Collection : (1) Provide You Services (to provide you with content or other services and allow you to participate in features we offer; respond to your inquiries); (2) Advertising Activities and Marketing Messages (to send you offers, promotions, invitations, and similar information from us, our advertisers, or other third parties); (3) Personalization (to identify your preferences; tailor content, including advertising and recommendations to you on the Services); (4) Internal Business Purposes (to provide and improve our products, services, and marketing endeavors; detect and troubleshoot problems); (5) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (6) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (7) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (8) Other Purposes as Disclosed at the time of collection/with your consent b. | 144 | Please note that you cannot opt-out of service-related email communications (such as account verification, transaction confirmation, or service update emails). |
| 86 | Categories of Third Parties the Data May Be Disclosed To : (1) Other Users (including instructors and students, depending on the Services you interact with); (2) Business Partners (such as those whose products and services are bundled with Chegg’s and other joint marketing and similar partners); (3) Affiliated Companies ; (4) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (5) Security Vendors ; (6) Government Agencies and Law Enforcement or Where Required By Law; (7) Third Parties in connection with court or other legal actions; (8) Third Parties who acquire the information in connection with a business transition; (9) Third Parties to whom you agree or direct us to share your information; (10) Other service providers who use your data solely to provide services to us or to you c. | 145 | Phone Communication Preferences : You can stop receiving promotional phone communications from us by replying STOP to any one of our promotional text messages. |
| 87 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising : This category of data is not sold or shared for targeted advertising. | 146 | Please note that we may need to continue to communicate with you via phone for certain service-related messages (such as, sending a verification code to your phone via call or text for purposes of verifying the authenticity of a log-in attempt). |
| 88 | J. | 147 | Push Notification Preferences : You can stop receiving push notifications from us by changing your preferences in your device’s notification settings menu or in the applicable service-specific application. |
| 89 | Sensory and Photo/Video Data and Other User Generated Content (such as your profile picture; audio, video, or image, or text that you submit in connection with reviews, survey responses, live chat and other customer service interactions, or other submissions to our services) a. | 148 | Please note that we do not have any control over your device’s notifications settings and are not responsible if they do not function as intended. |
| 90 | Purposes for Collection : (1) Provide You Services (to provide you with content or other services and allow you to participate in features we offer; facilitate your participation in a sweepstakes, contest, or promotion; respond to your inquiries); (2) Administrative (to verify your identity and proof of employment; contact you regarding your use of the Services); (3) Internal Business Purposes (to provide and improve our products, services, and marketing endeavors; detect and troubleshoot problems); (4) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (5) Hiring Related Purposes (to facilitate your job search; process your employment application; prepare related governmental and internal statistics reports); (6) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (7) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (8) Other Purposes as Disclosed at the time of collection/with your consent b. | 149 | Withdrawing Your Consent Where we have your consent for the processing of your personal data (e.g., when you opt in to receive certain types of marketing communications from us), you may withdraw your consent by following the instructions provided when your consent was requested or by contacting us as set forth in the Contact Us section below. |
| 91 | Categories of Third Parties the Data May Be Disclosed To : (1) Other Users (including instructors and students, depending on the Services you interact with); (2) Business Partners (such as those whose products and services are bundled with Chegg’s and other joint marketing and similar partners); (3) Affiliated Companies ; (4) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (5) Security Vendors ; (6) Government Agencies and Law Enforcement or Where Required By Law ; (7) Third Parties in connection with court or other legal actions ; (8) Third Parties who acquire the information in connection with a business transition ; (9) Third Parties to whom you agree or direct us to share your information; (10) Other service providers who use your data solely to provide services to us or to you c. | 150 | Automatic Data Collection Preferences Certain of our services may provide you with the ability to adjust your preferences regarding our use of automatic data collection technologies. |
| 92 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising : This category of data is not sold or shared for targeted advertising. | 151 | For example, in some countries, you can manage how these tracking technologies are used by clicking the “Do Not Sell or Share My Personal Information” or “Manage Preferences” link in the footer of our website(s). |
| 93 | K. | 152 | Where a Chegg-specific preference manager or privacy setting is not available, you may be able to utilize third-party tools and features to further restrict our use of automatic data collection technologies. |
| 94 | Data Revealing Racial Origin (such as audio, video, or pictorial information) a. | 153 | For example, (i) most browsers allow you to change browser settings to limit automatic data collection technologies on websites, (ii) most email providers allow you to prevent the automatic downloading of images in emails that may contain automatic data collection technologies, and (iii) many devices allow you to change your device settings to limit automatic data collection technologies for device applications. |
| 95 | Purposes for Collection : (1) Provide You Services (to provide you with content or other services and allow you to participate in features we offer); (2) Administrative (to verify your identity ); (3) Internal Business Purposes (to improve our products or services); Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (4) Hiring Related Purposes (to facilitate your job search; process your application to work with/for Chegg; prepare related governmental and internal statistics reports); (5) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (6) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (7) Other Purposes as Disclosed at the time of collection/with your consent b. | 154 | Please note that blocking automatic data collection technologies through third-party tools and features may negatively impact your experience using our services, as some features and offerings may not work properly or at all. |
| 96 | Categories of Third Parties the Data May Be Disclosed To : (1) Other Users (including instructors and students, depending on the Services you interact with); (2) Affiliated Companies ; (3) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (4) Customer Service Providers (email delivery and text messaging vendors); (5) Security Vendors ; (6) Government Agencies and Law Enforcement or Where Required By Law ; (7) Third Parties in connection with court or other legal actions ; (8) Third Parties who acquire the information in connection with a business transition ; (9) Third Parties to whom you agree or direct us to share your information; (10) Other service providers who use your data solely to provide services to us or to you c. | 155 | Depending on the third-party tool or feature you use, you may not be able to block all automatic data collection technologies, or you may need to update your preferences on multiple devices or browsers. |
| 97 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising : This category of data is not sold or shared for targeted advertising. | 156 | We do not have any control over these third-party tools and features and are not responsible if they do not function as intended. |
| 98 | L. | 157 | Modifying or Deleting Your Personal Data If you would like to access, modify, or delete your personal data, please complete this form or you can contact us directly at privacy@chegg.com . |
| 99 | Information About Your Interests and Preferences (such as your learning goals, work/education history, academic interests and clubs or sports you participate in) a. | 158 | We may not be able to modify or delete your personal data in all circumstances. |
| 100 | Purposes for Collection: (1) Provide You Services (provide you with content or other services and allowing you to participate in features we offer; provide customer support, provide you with your performance evaluations or other results); (2) Advertising Activities and Marketing Messages (to send you offers, promotions, invitations, and similar information from us, our advertisers, or other third parties) ; (3) Personalization (to identify your preferences; tailor content to you on the Services) ; (4)Internal Business Purposes (to operate and improve our products and services; detect and troubleshoot problems; perform market research; provide quality and equitable outcomes); (5) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (6) Legal (to comply with the law; resolve disputes; enforce our agreements and policies; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (7)Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (8) Other Purposes as Disclosed at the time of collection/with your consent b. | 159 | Partner-Specific Preferences Certain of our third-party providers and partners offer additional ways that you may exercise control over your personal data, or automatically impose limitations on the way we can use personal data in connection with the services they provide: Device-Specific / Platform-Specific Preferences : The device and/or platform you use to interact with us (such as your mobile device or social media provider), may provide you with additional choices with regard to the data you choose to share with us. |
| 101 | Categories of Third Parties the Data May Be Disclosed To: (1) Affiliated Companies ; (2) Third Party Advertising and Analytics Partners (such as advertising and analytics companies, third party advertisers, and marketing agencies, including those who assist us with surveys and market or product research and development); (3) Social Media and Other Third Party Platforms; (4) Business Partners (such as those whose products and services are bundled with Chegg’s and other joint marketing and similar partners); (5) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (6) Customer Service Providers (email delivery and text messaging vendors); (7) Government Agencies and Law Enforcement/Where Required By Law (including third parties in connection with a court or other legal proceeding) ; (8) Third Parties who acquire the information in connection with a business transition ; (9) Third Parties to whom you agree or direct us to share your information; (10) Other service providers who use your data solely to provide services to us or to you c. | 160 | For example, many mobile devices allow you to change your device permissions to prevent our products and services from accessing certain types of information from your device (such as your contact lists or precise geolocation data), and many social media platforms allow you to change your platform permissions to prevent integrated products and services from accessing certain types of information connected with your profile. |
| 102 | Third Parties to whom the Data May Be Sold/Shared May Be Targeted Advertising: (1) Third Party Advertising and Analytics Partners ; (2) Social Media and Other Third Party Platforms; (3) Business Partners M. | 161 | Please refer to your device or platform provider’s user guides for additional information about implementing any available platform-specific targeted advertising opt-outs. |
| 103 | Device ID/Information a. | 162 | Google Analytics : Google Analytics allows us to better understand how our customers interact with our services. |
| 104 | Purposes for Collection : (1) Provide You Services (to process transactions and fulfill your orders; provide you with content or other services and allow you to participate in features we offer; facilitate your participation in a sweepstakes, contest, or promotion; send you transactional messages regarding your use of our Services, purchases, and other account-related communications; respond to your inquiries; provide customer support); (2) Advertising Activities and Marketing Messages (to send you offers, promotions, invitations, and similar information from us, our advertisers, or third parties); (3) Personalization (to identify your preferences; tailor content, including advertising and recommendations, to you on the Services and on other websites and services); (4) Administrative (to recognize you across devices; verify your identity; contact you regarding your use of the Services and, in our discretion, changes to our policies; conduct sales auditing); (5) Internal Business Purposes (to improve our products, services, and marketing endeavors; detect and troubleshoot problems; understand how you use our Services including tracking traffic, usage, trends, navigation patterns); (6) Security (to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies); (7) Legal (to comply with the law; resolve disputes; enforce our agreements and policies, including where applicable the Honor Code; comply with our contractual obligations; cooperate in governmental or other legal inquiries; fulfill regulatory reporting obligations; protect our or others’ rights or assets); (8) Business Transitions (in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence); (9) Other Purposes as Disclosed at the time of collection/with your consent b. | 163 | For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's website here: www.google.com/policies/privacy/partners/ . |
| 105 | Categories of Third Parties the Data May Be Disclosed To : (1) Advertising and Analytics Partners (such as analytics companies, third party advertisers, marketing agencies, including those who assist us with surveys and market or product research and development); (2) Social Media and Other Third Party Platforms ; (3) Sweepstakes/Contest Partners ; (4) Business Partners (such as those whose products and services are bundled with Chegg’s and other joint marketing and similar partners); (5) Affiliated Companies ; (6) Order Fulfillment Vendors (including payment processors, fulfillment centers, delivery services, order tracking vendors); (7) Technology Systems Service Providers (including webhosts, database hosts, software-as-a-service or other cloud computing providers, and technology maintenance and repair vendors); (8) Communications Service Providers (including email delivery vendors and text messaging service providers); (9) Security Vendors ; (10) Customer Service Providers (including call centers and live chat vendors); (11) Government Agencies and Law Enforcement or Where Required By Law ; (12) Third Parties in connection with court or other legal actions ; (13) Third Parties who acquire the information in connection with a business transition ; (14) Third Parties to whom you agree or direct us to share your information; (15) Other service providers who use your data solely to provide services to us or to you c. | 164 | You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Add-On here: https://tools.google.com/dlpage/gaoptout/ . |
| 106 | Third Parties to whom the Data May Be Sold/Shared for Targeted Advertising: (1) Advertising and Analytics Partners ; (2) Social Media and Other Third Party Platforms; (3) Third Party Business Partners 2. | 165 | We may also utilize certain forms of display advertising and other advanced features through Google Analytics. |
| 107 | Additional Information Regarding Certain Information and Uses We provide in this section additional detail about the information practices listed above, where it would be helpful for your understanding of such practices. | 166 | These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our services. |
| 108 | A. | 167 | You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://myadcenter.google.com/?ref=help-center . |
| 109 | Data We Collect Automatically a. | 168 | Children’s Personal Data Our services are not directed to, and we do not intend to, or knowingly, collect or solicit personal data from children under the age of 13. |
| 110 | Device ID/Information. | 169 | If an individual is under the age of 13, they should not use our services or otherwise provide us with any personal data either directly or by other means. |
| 111 | We, our service providers, business partners, and/or other third parties may automatically collect and/or store certain information when you visit or interact with the Services (“Device ID/Information”). | 170 | If a child under the age of 13 has provided personal data to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal data from our systems. |
| 112 | This Device ID/Information may be stored and/or accessed from your computer, tablet, mobile phone, or other device whenever you visit or interact with the Services. | 171 | If we learn that any personal data we collect has been provided by a child under the age of 13, we will delete that personal data. |
| 113 | Device ID/Information may include, but is not limited to: Your IP address, mobile device identifier and other unique identifier Device information, including device model, operating system version, device date and time, mobile network information Approximate location of your device, which may be collected or inferred through other information we collect, such as IP address. | 172 | Investor Personal Data If you are an investor in Chegg, we may collect personal data in connection with your investment, such as your name, contact details, shareholding information, and banking details for dividend payments. |
| 114 | How you use and interact with the Services, including your search terms, pages you visit, content you view, and your preferences Device ID/Information may be collected through the use of the following technologies: Cookies and Local Storage. | 173 | This information is collected and processed to administer your investment, communicate with you about shareholder matters, comply with legal and regulatory requirements (including securities laws), and facilitate corporate actions such as annual meetings and proxy voting. |
| 115 | Cookies and local storage are text files placed within a browser on a device when it is used to visit the Services. | 174 | The processing of investor personal data is necessary for the performance of a contract with you, to comply with our legal obligations, or for our legitimate interests in managing our investor relations. |
| 116 | Certain web browsers and browser add-ons may provide additional local data storage mechanisms. | 175 | Investor personal data may be shared with our transfer agent, American Stock Transfer & Trust Company, and other service providers who assist with shareholder administration. |
| 117 | We may use cookies and similar technologies to help keep your use of the Services more secure, to study traffic patterns on the Services, to study the effectiveness of our customer communications, to maintain the integrity of the Services, to measure crash analytics and other maintenance related information, to manage and measure the performance of advertisements displayed on or delivered by or through the Services, and to personalize your experience through the Services, such as to recognize you when you return to the Services. | 176 | Security of Personal Data We have implemented reasonable physical, technical, and organizational safeguards that are designed to protect your personal data. |
| 118 | Most browsers provide you with the ability to disable, decline, or clear cookies and local storage; please check your browser’s settings for further information. | 177 | In addition, we take steps designed to ensure any third party with whom we share personal data provides a similar level of protection. |
| 119 | However, if you disable cookies you may find this affects your ability to use certain parts of the Services. | 178 | However, despite these controls, we cannot completely ensure or warrant the security of your personal data. |
| 120 | For more information about cookies, please visit https://www.aboutcookies.org . | 179 | Retention of Personal Data We will usually retain the personal data we collect about you for no longer than reasonably necessary to fulfil the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. |
| 121 | Web Beacons. | 180 | However, if necessary, we may retain personal data for longer periods of time as required under applicable law or as needed to resolve disputes or protect our legal rights. |
| 122 | Small graphic images or other web programming code (also known as web beacons or pixel tags or 1x1 GIFs or clear GIFs) may be included in our web pages and email messages. | 181 | To determine the appropriate duration of the retention of personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of personal data and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations. |
| 123 | These and similar technologies may be used for a number of purposes, including to count visitors to the Services, to monitor how users navigate Services, to count how many of our email messages were opened, or to count how many particular products were viewed. | 182 | Once retention of the personal data is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if that is not possible (for example, because personal data has been stored in backup archives), we will securely store the personal data and isolate it from further active processing until deletion or deidentification is possible. |
| 124 | The information we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email. | 183 | Third-Party Websites and Services Our services may include links to third-party websites, plug-ins, applications, and other services. |
| 125 | Embedded Scripts. | 184 | Except where we post, link to or expressly adopt or refer to this Privacy Policy, this Privacy Policy does not apply to any personal data practices of third parties. |
| 126 | An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. | 185 | To learn about the personal data practices of third parties, please visit their respective privacy policies. |
| 127 | The code is temporarily used by our server or a third party service provider or business partner while you browse or interact with the Services and is deactivated or deleted when you disconnect from the Services. | 186 | Updates to This Privacy Policy We may update this Privacy Policy from time to time. |
| 128 | Software Development Kits (SDKs) . | 187 | We will notify you of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page or as otherwise required by law. |
| 129 | These are software packages that contain a set of tools that can be used to help build applications and implement new features in existing apps. | 188 | We encourage you to periodically check back and review this Privacy Policy so that you will know what information we collect, how we use it, and with whom we share it. |
| 130 | These tools can be used to create and operate features that collect information from your device. | 189 | We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time. |
| 131 | Data Collection from Mobile Devices . | 190 | Your continued use (including access, browsing and/or use of any interactive feature) of our Sites, Applications or Services and/or visits to our physical locations or events constitutes your agreement to this Privacy Policy and any updates. |
| 132 | We use embedded scripts and the tools provided in SDKs to collect information from mobile devices such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website usage behavior. | 191 | Contact Us If you have any questions or requests in connection with this Privacy Policy or other privacy-related matters, please send an email to privacy@chegg.com . |
| 133 | In addition, we may use a variety of other technologies that collect similar information for security, fraud detection, and maintenance purposes. b. | 192 | SUPPLEMENTAL PRIVACY POLICY FOR U.S. RESIDENTS This Supplemental Privacy Policy provides additional disclosures for residents of the United States (U.S.). |
| 134 | Session Replay Technology. | 193 | This also serves as our Notice at Collection for California Residents. |
| 135 | Chegg may record through session replay technology your interaction with user interfaces, how long you visit those pages, and any links you click or information you provide. | 194 | Our Data Collection Practices Below is a list of the categories of personal data we collect, our purpose for collecting and using that information, and whether we may sell or share that information with third parties for the purpose of targeted or cross-contextual behavioral advertising. |
| 136 | We use this information for our internal business purposes, such as for website analytics, to improve the Chegg websites and our products and Services, and to address functionality issues. | 195 | For information about how to opt-out, jump to “ How to Opt-out ” below. |
| 137 | B. | 196 | Categories of Information We Collect: Our Purpose for Collecting/Using Information Sold/Shared for Targeted Advertising Account and Contact Information (Such as your name, postal address, email address, social media username, phone number, spoken and studied languages, profile picture, and information about the premium services or subscription plans you have purchased or used). |
| 138 | Data You Provide Directly. a. | 197 | Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 139 | Live Chat Features. | 198 | Communications and Relationship Management: communicating with you through channels such as email, text message, chat, social media, and telephone; managing our relationship with you and the company you represent; responding to inquiries and complaints; requesting feedback; and registering you for events, contests, sweepstakes, and surveys. |
| 140 | When you participate in our chat features, such as Chegg Support sessions or an AI assisted feature, we can record, use, and retain your information provided, as well as the communications within the chat, for purposes of providing you the Services and allowing you to participate in the feature, assisting you during the conversation, providing related support for your account, subscription, or services, and to improve the Services. | 199 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 141 | If you do not consent, please do not continue with chat features. b. | 200 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 142 | Video Call Recording. | 201 | Additional Purposes: Deliver and measure advertising and marketing messages Enable you to connect with instructors, coaches or other learners Yes Education Information (Such as your school name, degree, year of graduation, courses, and for our Skills Service, your performance in Skills courses and graduation status Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested. |
| 143 | If you use our Skills service, we may record video calls between instructors and students, for example one-to-one meetings between instructors and students and class instruction sessions for quality assurance and security purposes. | 202 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 144 | If we record such a call, notice will be provided to you within the video call tool. c. | 203 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 145 | Photos and Videos . | 204 | No Instructor Registration Information (Such as your education and employment history, phone number, photo, and country of residence) Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services, including to facilitate access to premium services provided through subscriptions, your employer or an educational institution, and for customer support purposes. |
| 146 | We allow you to post photos and videos on the Services or to submit them to us as described above. | 205 | Process your Application for Employment: reviewing resumes, processing job applications, conducting background and reference checks in connection with your application for employment. |
| 147 | Applicable laws and regulations may vary with respect to whether such materials are considered to be biometric information. | 206 | No Professional Information (Such as your job title, employer name, and the nature of your relationship with us (such as whether you are using our services individually or through an employer or educational institution). |
| 148 | For clarity, Chegg does not create a record of facial geometry from your photos or videos, and does not use your photos or videos for the purposes of facial recognition, facial surveillance, or otherwise as a biometric identifier. | 207 | Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services, including to facilitate access to premium services provided through subscriptions, your employer or an educational institution, and for customer support purposes. |
| 149 | Please note, however, that to the extent that you post your photos or videos publicly on our Services, or we share – as described elsewhere in this Privacy Policy – such materials with third parties who are permitted to use these materials in accordance with their own privacy policies, we do not control the actions of third parties, and their use of your photos or videos may differ from ours. d. | 208 | Process your Application for Employment: reviewing resumes, processing job applications, conducting background and reference checks in connection with your application for employment. |
| 150 | Employment Applications. | 209 | No User Content/Audio and Visual Information (Such as files, documents, audio, videos, images, data, or communications you choose to input, upload, or transmit to us or our products and services). |
| 151 | If you apply for a job through our Services, we or our service provider(s) may ask you to provide self-identifying information such as your veteran status, gender, and ethnicity in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state, and local regulatory agencies. | 210 | Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested. |
| 152 | Providing such information is voluntary, but if you do provide such information, we and/or our service provider may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints. | 211 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 153 | Please note that we may utilize a careers portal that is operated by a third party, in which case, your registration and use of the careers portal will be subject to the third party’s privacy practices as disclosed on the portal. e. | 212 | No Event, Contest, Promotion, and Survey Information (Such as information provided when you sign up for an event, enter a contest or promotion, participate in research studies, complete a survey, or submit a testimonial or review). |
| 154 | Registration to Become an Instructor. | 213 | Service Delivery : administer and facilitate the related event, contest, promotion, or survey, respond to your submission. |
| 155 | When you register to be an Instructor, we will collect information from you such as your education and employment history, phone number, photo, country of residence, and information we need to process payments to you, such as your bank account information, social security number, or taxpayer identification number, as necessary to facilitate payment and to comply with related legal obligations. f. | 214 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 156 | Sweepstakes, Contests and Promotions. | 215 | Communications and Relationship Management: communicating with you through channels such as email, text message, chat, social media, and telephone; managing our relationship with you and the company you represent; responding to inquiries and complaints; requesting feedback; and registering you for events, contests, sweepstakes, and surveys. |
| 157 | We may offer sweepstakes, contests, or other promotions (any of which, a “Promotion”) that may require registration. | 216 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 158 | By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern the Promotion, which may contain specific requirements of you (including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing materials). | 217 | Yes Feedback and Support Information (Such as the contents of custom messages sent through forms or chat platforms, as well as recordings of calls with us) Service Delivery : investigate and respond to your inquiries, and provide related support for your account, subscription, or services. |
| 159 | If you choose to enter a Promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, as required by law, or as permitted by the Promotion’s terms or official rules (such as on a winner’s list). | 218 | Communications and Relationship Management: communication with you through channels such as email, text message, chat, social media, and telephone. |
| 160 | C. | 219 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 161 | Data We Receive or Collect from Third Parties a. | 220 | No Device Information (Such as your IP address, mobile device identifier and other unique identifiers, device model, operating system version, device date and time, mobile network information). |
| 162 | Referral Features. | 221 | Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 163 | We may make available referral functions that permit you to send invitations, content, or other information directly to a third party through the Services. | 222 | Communications and Relationship Management: communicating with you through channels such as email, text message, chat, social media, and telephone; managing our relationship with you and the company you represent; responding to inquiries and complaints; requesting feedback; and registering you for events, contests, sweepstakes, and surveys. |
| 164 | If you send a communication using such functionality, the information you provide about the recipient (e.g., name and e-mail address) is used to facilitate the communication and is not used for any other marketing purpose unless we obtain consent from that person. | 223 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 165 | Any information you provide in connection with sending the message, (e.g., your name and your email address) will, of course, be disclosed to the recipient. | 224 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 166 | When you disclose any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. b. | 225 | Additional Purposes: Deliver and measure advertising and marketing messages Yes Location Information (Such as the approximate location of your device, which may be collected or inferred through other information we collect, such as IP addresses). |
| 167 | Information from Other Third Parties. | 226 | Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 168 | We may receive information about you from third parties, such as business partners, data providers who enhance the information we have about you, sources of publicly available information, and other users of the Services (such as when they provide your information to send you one of our products or participate in a “refer a friend” or similar programs that we may offer). | 227 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 169 | D. | 228 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 170 | Data We Disclose to Third Parties. | 229 | Yes Demographic Information (Such as your age, sex and/or gender, and languages you speak) Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 171 | We may share non-personal information, such as certain Usage Information, hashed or otherwise de-identified or pseudonymized data, and aggregated user statistics, with third parties in our discretion and as permitted by law, including for targeted advertising purposes. | 230 | Communications and Relationship Management: communicating with you through channels such as email, text message, chat, social media, and telephone; managing our relationship with you and the company you represent; responding to inquiries and complaints; requesting feedback; and registering you for events, contests, sweepstakes, and surveys. |
| 172 | We may share the information we have collected about you (including Personal Information) in the circumstances described below or elsewhere in this Privacy Policy, as disclosed at the time you provide information or otherwise with your consent. | 231 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 173 | We do not share Personal Information with unaffiliated third parties for their own direct marketing purposes without giving you the chance to consent (opt-in or where permitted by law, opt-out). | 232 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 174 | In the case of phone numbers collected through our SMS/MMS/text message programs, we will only share this information with third parties that help provide the SMS/MMS/text messaging service for us (including, but not limited to, platform providers, phone companies, and other vendors). | 233 | Yes Internet Activity Information (Such as information about how you use and interact with the Services, including your search terms, pages you visit, content you view, and your preferences) Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested. |
| 175 | Please note that we are not responsible for the privacy practices of any third party. | 234 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 176 | If you decide that you do not want to receive communications from a third party, or have questions about their privacy practices, you will need to contact that third party directly. a. | 235 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 177 | Academic Investigations. | 236 | Yes Interest and Preference Information (Such as your learning goals, work/education history, academic interests, and clubs or sports you participate in, as well as your communication preferences and account settings). |
| 178 | Certain of our Services have an associated Honor Code, and these may vary according to your location. | 237 | Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 179 | If you use such Services, you agree to abide by the Honor Code applicable to your country as part of your use of the Services. | 238 | Communications and Relationship Management: communicating with you through channels such as email, text message, chat, social media, and telephone; managing our relationship with you and the company you represent; responding to inquiries and complaints; requesting feedback; and registering you for events, contests, sweepstakes, and surveys. |
| 180 | We may disclose personal information in accordance with the terms of the applicable Honor Code. b. | 239 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 181 | Disclosures to Instructors/Students. | 240 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 182 | If you use our Skills Service, portions of your User Content and profile information may be available to instructors or other students (if you are a student) or to students (if you are an instructor), such as your name, profile picture, and, depending on which of our Services you use, your email address and any information you choose to provide in your profile or via the communication tools used for the Service. c. | 241 | Yes Transaction Information (Such as what you ordered, when you ordered it, the amount of your purchase, return/cancellation information; products or services considered; your participation in a sweepstakes or contest) Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 183 | Publicly Available Content and Other Disclosures At Your Direction. | 242 | Communications and Relationship Management: communicating with you through channels such as email, text message, chat, social media, and telephone; managing our relationship with you and the company you represent; responding to inquiries and complaints; requesting feedback; and registering you for events, contests, sweepstakes, and surveys. |
| 184 | User Content and profile information may be available to other registered users of the Services and other visitors to the Services, such as if you post a public comment. | 243 | Marketing and Personalization: marketing our products and services through targeted advertisements, email, phone, text message, push notifications, and social media; personalizing your experience; recognizing you and remembering your information across sessions; and inferring additional information about you, such as your interests, based on your use of our products and services. |
| 185 | In addition, the Services may allow you to communicate and collaborate with each other, including via video chat or text chat. | 244 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning artificial intelligence and machine learning models. |
| 186 | We may also share information when you direct us to do so, such as if you consent to post your testimonial along with your name, if you choose to link your account with a social networking service or other third party application or feature through which information is shared, if you apply for tuition assistance through a lender, or if we present you with an opportunity to receive marketing offers from a third party. | 245 | Yes We may also collect the following categories of sensitive personal information. |
| 187 | We do not control the actions of third parties and you post content and share your information at your own risk. d. | 246 | We only use this information for the purposes described below. |
| 188 | Third Party Offers/Bundled Products. | 247 | Race/Ethnic origin Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 189 | We may offer through the Services the services of a third party, or we may offer our Services to you through a third party. | 248 | Product Development, Improvement, and Analytics: developing, operating, maintaining, improving, and providing the features and functionality of our products and services; testing, enhancing, updating, and monitoring our products and services; diagnosing and fixing technology problems; analyzing how users interact with our products and services; conducting research and analytics on our user base; creating aggregated or de-identified data; and training and fine-tuning providers' artificial intelligence and machine learning models. |
| 190 | In those instances, by signing up for the third party service or signing up for our Services through a third party, you are agreeing and directing us, to disclose your information to that third party (or parties), and your information will be subject to the privacy policy and practices of that third party. | 249 | No Government Identification (Such as your social security number, driver’s license, and other government-issued IDs). |
| 191 | This includes, without limitation, instances in which you use our Services to purchase products or services provided, in whole or part, by third parties. | 250 | Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 192 | You also may request, sometimes through your use of an interactive feature or social media feature, that we share information about you with a third party or publicly. e. | 251 | Process your Application for Employment: reviewing resumes, processing job applications, conducting background and reference checks in connection with your application for employment. |
| 193 | Other Business Partners. | 252 | No Payment and Financial Information (Such as credit or debit card number, expiration date, billing address, and banking information) Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 194 | Some portions of our Services are operated by third parties as discussed above. | 253 | No Account Login and Password Service Delivery and Account Management: providing, fulfilling, and administering our products and services, including delivering services requested, fulfilling contractual obligations, processing payments, creating and maintaining user accounts, and verifying identity and entitlement to our products and services. |
| 195 | When you use the Services to interact with those third parties, your interactions are governed by their privacy policy. | 254 | No We process each category of personal data for the following additional purposes: Security, Safety, and Fraud Prevention : maintaining and enhancing the safety, security, and integrity of our property, products, services, technology, assets, and business; and detecting, preventing, investigating, and responding to security incidents and other malicious, deceptive, fraudulent, or illegal activity. |
| 196 | This may include Zoom (Privacy Policy: https://explore.zoom.us/en/privacy/ ). | 255 | Legal, Compliance, and Business Operations: managing our organization and day-to-day operations; complying with contractual and legal obligations; defending, protecting, and enforcing our rights, contracts, and agreements (including our Terms of Service); resolving disputes; protecting our business interests and the rights of third parties; and facilitating business transactions and reorganizations. |
| 197 | We may share certain information with the third party business partner with whom you interact. | 256 | Other Purposes with Notice or Consent: fulfilling any other purpose for which you provide your personal data or to which you have otherwise consented. |
| 198 | The information may include your personal information, which the third party may use for the purpose of directly sending you communications and promotional materials regarding their goods and/or services, directly or through the Services. f. | 257 | Retention of Information: We will retain all categories of personal data for as long as it is reasonably necessary for the purposes set out below, considering the time period reasonably necessary to: provide our services to you; fulfill and honor the choices and rights you have requested; comply with our contractual obligations; enforce our Terms of Use for the services; and comply with legal and regulatory requirements. |
| 199 | Disclosures During Business Transfers. | 258 | Except as noted differently within our services, we retain your personal data while you have an account with us, or while you are using our services or continuing to visit us. |
| 200 | In the event Chegg goes through a business transition, Chegg reserves the right to disclose and transfer all personal information related to the Services (including, without limitation, during the course of any due diligence process): (i) to a subsequent owner, co-owner or operator of the Services; or (ii) in connection with a corporate merger, consolidation, restructuring, bankruptcy, the sale of certain of Chegg’s ownership interests, assets, or both, or other company change. | 259 | De-Identified Information. |
| 201 | By providing your information, you understand and agree that we may transfer such information to the acquiring entity without your further consent, except where required by law. g. | 260 | Note that we may de-identify your personal data, either by combining it with information about other individuals and/or by removing characteristics that make the information personally identifiable to you. |
| 202 | Third Parties Providing Services on Our Behalf. | 261 | We will treat de-identified data as non-personal to the fullest extent allowed by applicable law. |
| 203 | We may share information with third-party service providers or allow those third parties to collect information about you, to enable them to perform services on our behalf, such as website hosting, conducting website usage analytics, sending email, text, or other communications, fulfilling orders, providing marketing assistance and data analysis, processing payments, and other services. | 262 | We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to determine whether our de-identification processes satisfy legal requirements. |
| 204 | Additionally, we may share various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions. h. | 263 | If we combine non-personal data with personal data, then we will treat the combined information as personal data under this Privacy Policy. |
| 205 | Social Media and Other Third Party Platforms. | 264 | We may share non-personal data with third parties for any purpose in our discretion and as permitted by law, including for advertising, research, and marketing purposes. |
| 206 | We may host or facilitate interactions with social media or other third party platforms, such as Google, Apple, Facebook, Twitter, Pinterest, YouTube, and LinkedIn, including the use of their login service. | 265 | Sell/Sharing of Information: We share certain categories of personal data with third parties to help us personalize and deliver marketing and advertising messaging to you (as well as to help us measure the success of those messages). |
| 207 | When you interact with these third party platforms through the Services, we will receive information about you from the third party platform service and you will be choosing to share information about your interactions with Chegg with that social media service. | 266 | Below are the categories of personal data we sell or share for this purpose and the categories of third parties that information is sold/shared to. |
| 208 | In addition, the third party platform service may set their own cookies and collect information about your use of the Services, including your IP address or other device identifiers, and which pages you visit on the Services. | 267 | We do not have actual information, nor do we intend to sell or share the personal data of anyone under 16 years of age. |
| 209 | These third party platforms may be able to collect certain information on your visits to the Services regardless of whether or not you affirmatively interact with the feature and whether or not you are logged into (or have) an account with the third party platform. | 268 | Categories of Personal Data Sold/Shared for Targeted Advertising Categories of Third Parties to Which Personal Data is Sold/Shared for Targeted Advertising Contact Information Device Information Location Information Demographic Information Internet Activity Information Interest and Preference Information Marketing Providers Ad Networks and Advertising Partners Business Partners How to Opt-Out We sell/share personal data for targeted or cross-contextual behavioral advertising purposes via cookies and other tracking technologies on our website. |
| 210 | If you are logged out or do not have an account and visit a page with a social plug-in, your browser sends a more limited set of information. | 269 | To opt-out of cookie-based sales/sharing: Click the “Do Not Sell or Share My Personal Information” link in the footer of our website. |
| 211 | Like other sites, the third party platform will receive information about the webpage you are visiting, the date and time of your visit, and other browser-related information. | 270 | Note: an opt-out request is specific to your browser/device. |
| 212 | They may use that information to help them improve their products or for other purposes set forth in their privacy policy. | 271 | If you use different browsers, devices or services you will need to make your choices on each site/app and browser/device where you want your choices to apply. |
| 213 | We may also receive information about you if other users of social media give us access to their profiles and you are one of their connections or "friends." The information we collect is subject to this Privacy Policy. | 272 | You may still see ads, but they will not be Targeted Ads. |
| 214 | The information collected and stored by the third party remains subject to the third party’s privacy practices, including, without limitation, whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party website or service. | 273 | Global Privacy Control . |
| 215 | The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but may retain the information previously collected. | 274 | The Global Privacy Control (“GPC”) is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences about third party online tracking. |
| 216 | If you choose to post information to a third-party platform, that information may be public. 3. | — | Removed |
| 217 | Third Party Advertising and Analytics/Privacy Controls/Do-Not-Track Chegg works with third party business partners, including online advertising companies, ad agencies, and analytics providers to serve Chegg ads online, and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. | — | Removed |
| 218 | These third parties may set and access their own tracking technologies (like cookies and web tags) on your device, and they may otherwise collect or have access to Device ID/Information and other information about you, some of which may be personal data or personal information under various state laws. | — | Removed |
| 219 | Some of these parties may collect personal data over time when you visit the Services or other online websites and services. | — | Removed |
| 220 | We may share information, typically information that has been aggregated or de-identified, pseudonymized, Device ID/Information, and location information with third party advertising companies, analytics providers, and other third parties, including for the purpose of serving you more relevant ads on and off the Services. | — | Removed |
| 221 | If you would like to opt-out of third party advertising and analytics, there are a variety of tools available to you: Our Cookie Opt-Out Tools. | — | Removed |
| 222 | To opt-out of the sale or sharing of your personal information (targeted advertising) via cookies, use the tool available in footer of this webpage. | — | Removed |
| 223 | Note that you will need to do this on each of our Services for which you would like to exercise this opt-out right. | — | Removed |
| 224 | To opt out of other forms of processing of your personal data for the purposes of targeted advertising, please complete this form. | — | Removed |
| 225 | If you are a California resident, please see our NOTICE TO CALIFORNIA RESIDENTS regarding additional rights you have, including how to exercise your “Do Not Sell” and “Do Not Share” rights. | — | Removed |
| 226 | Do Not Track. | — | Removed |
| 227 | Do Not Track (“DNT”) signals offered by some web browsers are settings that request that a web application disable its tracking of an individual user. | — | Removed |
| 228 | When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and/or other web services you encounter while browsing to stop tracking your activity. | — | Removed |
| 229 | You can learn more about and set up Do Not Track here . | — | Removed |
| 230 | Global Privacy Controls. | — | Removed |
| 231 | Global Privacy Control (“GPC”) is a technical specification in your browser settings that you can use to automatically inform websites of your privacy preferences with regard to third party online tracking. | — | Removed |
| 234 | NAI/DAA Opt-Out. | 277 | If you have GPC enabled and you visit our websites, we will interpret that as a request to opt-out of the “sale” or “sharing” and your request will be honored. |
| 235 | Some of the companies we use may be members of the Network Advertising Initiative (“NAI”) or Digital Advertising Alliance (“DAA”). | 278 | Your U.S. Privacy Rights In addition to the right to opt-out above, we extend the following privacy rights to all U.S. individuals whose personal information we process, except where a specific right is not recognized under the laws of your jurisdiction: Right to know/access your information (you have the right to know what personal data we collect about you, our sources of personal data, how and why we use and disclose your personal data, and the specific pieces of information we collect). |
| 236 | The NAI provides information regarding targeted advertising and the opt-out procedures of NAI members , including opt-out mechanisms for web browsers, mobile and other connected devices, and a tool to opt out from participating NAI members using your hashed email address for interest-based advertising. | 279 | Right to delete (you have the right to request that we delete your personal data, subject to certain exceptions) Right to correct inaccurate personal data (you have the right to request that we correct any personal data that you think is inaccurate). |
| 237 | You may also want to visit the DAA's website , which provides information regarding targeted advertising and offers an opt-out for DAA-participating companies. | 280 | Right to third party information (you have the right to request a list of the categories or specific third parties we share your personal data with) Right to appeal (you have the right to appeal our decision if we deny your request to exercise your privacy rights) You have the right not to be discriminated against for exercising these rights. |
| 238 | Mobile Device/AppChoices. | 281 | We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. |
| 239 | Mobile devices may contain settings that allow you to disable tracking advertising and/or analytics. | 282 | How to Exercise Your Rights To exercise any of the rights above, please complete this form : Before responding to a request to know/access, correct, or delete, we may need to ask for additional information to verify your identity. |
| 240 | In addition, the digital advertising industry has provided the ability for mobile users to register at AppChoices for their intent not to receive targeted advertising. | 283 | In order to verify your identity, we will generally either require the successful authentication of your account, or we match information you provide to us with information we maintain about you in our systems. |
| 241 | Google Analytics/Adobe Analytics. | 284 | As a result, we will ask for requests to be submitted through our online webform that includes your first name, last name, and the email address associated with your Chegg account. |
| 242 | We use Google Analytics and Adobe Analytics, which use cookies and similar technologies to collect and analyze information about the use of the Services report on activities and trends. | 285 | Once you complete the webform, you will receive an email to the email address associated with your Chegg account to verify your identity. |
| 243 | These services may also collect information about the use of other websites, apps, and online services. | 286 | If you no longer have access to the email address associated with your Chegg account, please contact us at privacy@chegg.com and we will use other methods to attempt to verify your identity. |
| 244 | You can learn about Google's practices , and opt out of them by downloading the Google Analytics opt-out browser add-on. | 287 | Authorized Agents: If you are an authorized representative submitting a request on a user’s behalf, please submit using the webform above. |
| 245 | Learn about Adobe's practices here Please note that opting out through these mechanisms does not opt you out of being served advertising, and that you will continue to receive generic ads while online. | — | Removed |
| 246 | Your opt-out choices are browser and device specific; if you disable your cookies, upgrade your browser after opting out or if you use multiple different devices, please opt-out on each device and each browser separately. 4. | — | Removed |
| 247 | Your Choices and Opt Out Rights Marketing Messages from Us. We may provide you with the option to update your information or to opt out of marketing communications through the profile and/or preferences section of your account. | — | Removed |
| 248 | In addition, you may opt-out of marketing communications as set forth below. | — | Removed |
| 249 | Email. | — | Removed |
| 250 | You may unsubscribe from marketing emails we send you through the opt-out mechanism included in each such email. | — | Removed |
| 251 | Note, however, that we reserve the right to send you certain communications relating to your use of the Services, notices of changes to this Privacy Policy or other terms, or similar administrative and transactional messages. | — | Removed |
| 252 | Such messages will be unaffected by any choice to opt out of marketing communications. | — | Removed |
| 253 | Text Messages. | — | Removed |
| 254 | If you sign up to receive SMS, MMS or RCS messages from one or more of our Services, you may unsubscribe by replying “STOP” to the short code. | — | Removed |
| 255 | WhatsApp Messages. | — | Removed |
| 256 | If you sign up to receive WhatsApp (VoIP) messages from one or more of our Services, you may unsubscribe by replying “STOP” to the message chain. | — | Removed |
| 257 | Push Notifications. | — | Removed |
| 258 | We may send promotional and non-promotional push notifications or alerts to your mobile device, and may in some cases do so based on your device’s location or physical proximity to a beacon. | — | Removed |
| 259 | You can elect to stop receiving those messages at any time by changing the notification settings on your mobile device. | — | Removed |
| 260 | Data Privacy Choices. | — | Removed |
| 261 | Opt-Out of Targeted Advertising - Chegg engages in online advertising practices (and certain analytics or similar activities) that may be considered “targeted advertising” under certain laws. | — | Removed |
| 262 | To disable sharing through cookies set by third parties that may be considered targeted advertising under such laws, Chegg uses the OneTrust cookie manager to permit you to adjust your cookie settings. | — | Removed |
| 263 | To access the cookie manager, use the link in the footer, or depending on your location, the persistent cookie icon on our webpage. | — | Removed |
| 264 | To opt out of other forms of processing of your personal data for the purposes of targeted advertising, please complete this form. | — | Removed |
| 265 | Please also review the Third Party Advertising and Analytics section above for information on industry tools and device settings that may be available to you. | — | Removed |
| 266 | Access Your Information – To confirm whether we are processing your personal data and request to access such data (to the extent feasible, in a readily usable format to allow data portability), please complete this form Delete Your Information – To delete your personal data, please complete this form. | — | Removed |
| 267 | Correct Your Information – To correct the personal data we hold about you, please complete this form. | — | Removed |
| 268 | State-Specific Rights. | — | Removed |
| 269 | Residents of certain U.S. states may have the ability to exercise additional rights and choices regarding their personal data. | — | Removed |
| 270 | We will take reasonable steps to accommodate your request, but may need to verify your identity before doing so. | — | Removed |
| 271 | If you are a resident of a U.S. state with specific rights, please see additional information below. | — | Removed |
| 272 | California . | — | Removed |
| 273 | If you are a California resident, please see our NOTICE TO CALIFORNIA RESIDENTS for additional information about your privacy rights and how to exercise them. | — | Removed |
| 274 | Colorado, Connecticut, Utah, and Virginia . | — | Removed |
| 275 | We set forth above the categories of personal data we process, the purpose for processing personal data, the categories of personal data shared, and the categories of third parties with whom personal data is shared. | — | Removed |
| 276 | Residents of Virginia, Colorado, Connecticut, and Utah have certain privacy rights with respect to this data, as described below. | — | Removed |
| 277 | If you are a Consumer residing in one these states (as defined in each state’s respective law) and would like to exercise your rights pursuant to the applicable law and any implementing regulations adopted thereunder, please complete the appropriate form below. | — | Removed |
| 278 | Sensitive Data – If you are a Virginia, Colorado, or Connecticut resident, to the extent Chegg processes sensitive data, we will obtain your consent to the processing of any Sensitive Data (as defined by the applicable state law) we collect. | — | Removed |
| 279 | If you are a resident of Utah, to the extent Chegg processes sensitive data, we will notify you at or before the time of collection of Sensitive Data (as defined by Utah law) and an opportunity to opt out. | — | Removed |
| 280 | If you wish to opt out of our processing of your Sensitive Data (as defined by the applicable state law), please email us at privacy@chegg.com . | — | Removed |
| 281 | Opt-Out of Sales of Your Personal Data (CO, CT) – If you are a Colorado or Connecticut resident and would like to opt out of the sale of your personal data, please complete this form . | — | Removed |
| 282 | Chegg does not sell personal data to third parties for monetary compensation, as defined by the VCDPA and UCPA. | — | Removed |
| 283 | Right to Appeal (CO, CT, VA Residents) - If, for any reason, you would like to appeal our decision relating to your request and you are a resident of Colorado, Connecticut, or Virginia, you have the right to submit an appeal and can do so by emailing us at privacy@chegg.com or following the instructions contained in the communication of our initial decision relating to your request. | — | Removed |
| 284 | Please include your full name, the basis for your appeal, and any additional information to consider. | — | Removed |
| 285 | Nevada . | — | Removed |
| 286 | If you are a Nevada resident please note that we do not sell your personal data (or “covered information”) as defined in Nevada S.B. 220. | — | Removed |
| 287 | However, if you are a Nevada resident, you may still submit an opt-out request, and if our practices were to change in the future, we would honor your request. | — | Removed |
| 288 | Your request to opt out of the sale of your covered information must be submitted to Chegg, Inc., Attn: Chegg, Inc., Attn: Privacy Team, 2261 Market Street STE 46218 San Francisco, CA 94114 USA . | — | Removed |
| 289 | Your request must include your full name, street address, city, state, zip code, and a valid email address so that we can contact you if needed regarding your request. | — | Removed |
| 290 | If you previously provided a phone number, including it will assist us in making sure we identify you as someone who wants to opt out. | — | Removed |
| 291 | You may be required to take reasonable steps as we determine from time to time to verify your identity and/or the authenticity of your request. 5. | — | Removed |
| 292 | Security Chegg takes commercially reasonable steps designed to secure your personal data; however no data transmission over the Internet, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. | — | Removed |
| 293 | Chegg cannot ensure or warrant the security of any information we collect. | — | Removed |
| 294 | You use the Services and provide us your information at your own risk. 6. | — | Removed |
| 295 | Third Party Content and Links The Services may contain content that is served by someone else or links to third-party content or websites. | — | Removed |
| 296 | Chegg does not control this content or these sites. | — | Removed |
| 297 | The third-party operators and content providers use their own cookies or other tracking technologies, and they may independently collect information from or about you. | — | Removed |
| 298 | Chegg is not responsible for the privacy practices employed by any third party. 7. | — | Removed |
| 299 | Consent to Transfer Chegg is based in the United States. | — | Removed |
| 300 | Please be aware that your connection will be through and to servers located in the U.S. and other countries. | — | Removed |
| 301 | By using the Services or providing us with any information, you fully understand and unambiguously consent to this transfer to, and processing, usage, sharing and storage of your information in the United States and in other jurisdictions, for which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. | — | Removed |
| 302 | As a result, this information may be subject to access requests from governments, courts, or law enforcement in the United States and other countries according to the laws in those jurisdictions. | — | Removed |
| 303 | Your information will also be disclosed to third parties as described in the “Information We Collect and How We Use and Disclose It” section above. 8. | — | Removed |
| 304 | General Audience Sites The Services are not intended for use by individuals younger than 13. | — | Removed |
| 305 | We do not knowingly collect personal data from individuals younger than the age of 13. 9. | — | Removed |
| 306 | Changes to This Privacy Policy To the extent allowed by applicable law, we reserve the right to change this Privacy Policy at any time. | — | Removed |
| 307 | The date at the top of this Privacy Policy will tell you when the most recent changes were made. | — | Removed |
| 308 | We may also provide notice to you in other ways, such as through contact information you have provided. | — | Removed |
| 309 | Your continued use of the Services after the effective date of the revised Privacy Policy will constitute your consent to those changes to the fullest extent allowed by applicable law. | — | Removed |
| 310 | However, we will provide notice and obtain your consent (opt-in or opt-out) if required. | — | Removed |
| 311 | Note that you may no longer be able to use certain or any features of the Services if you do not consent to the revised Privacy Policy. 10. | — | Removed |
| 312 | How To Contact Us If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please send an email to: privacy@chegg.com . | — | Removed |
| 313 | You may also contact us at Chegg, Inc., Attn: Privacy Team, 2261 Market Street STE 46218 San Francisco, CA 94114 USA. | — | Removed |
| 314 | The information you provide is used to respond directly to your questions or comments. | — | Removed |
| 315 | We may also file your comments and share them with our consumer care team to improve our service in the future. | — | Removed |
| 316 | If you still have questions or concerns about our privacy policy, please write us at: Chegg, Inc., Attn: Privacy Team, 2261 Market Street STE 46218 San Francisco, CA 94114 USA. | — | Removed |
| 317 | We would appreciate the opportunity to address your questions, comments and concerns directly via the contact information above. | — | Removed |
| 318 | However, depending on your location, you may have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates applicable law. 11. | — | Removed |
| 319 | NOTICE TO CALIFORNIA RESIDENTS This California Privacy Notice sets forth the disclosures and rights for California Consumers regarding their Personal Information, as required by the California Consumer Privacy Act of 2018 ("CCPA"), the California Privacy Rights Act of 2020 ("CPRA"), and any implementing regulations adopted thereunder. | — | Removed |
| 320 | Terms (including defined capitalized terms) used in this California Privacy Notice have the same meanings given in the CCPA and CPRA and the associated regulations, unless otherwise defined. | — | Removed |
| 321 | EXERCISING YOUR CALIFORNIA RIGHTS California Consumers have the right to request: (1) that we disclose to you what Personal Information we collect, use, disclose, and sell, including the right to request that we provide to you the categories and specific pieces of Personal Information we have collected about you ("Right to Know"); (2) that we delete the Personal Information we collect about you ("Right to Delete"); (3) that we correct inaccurate Personal Information we hold about you (“Right to Correct”), (4) to opt-out from the sharing of your Personal Information and Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising) (“Right to Opt-Out of Sharing”), (5) to opt-out from the sale of their Personal Information and Sensitive Personal Information (“Right to Opt-Out of Sale”), and (6) that we limit the use or disclosure of your Sensitive Personal Information to purposes set forth in the statute, including that use which is necessary and anticipated to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services (“Right to Limit The Use and Disclosure of Sensitive Personal Information”), all subject to the meanings and exceptions set forth in the CCPA and CPRA. | — | Removed |
| 322 | More information on each of these rights is below. | — | Removed |
| 323 | In your request, you must provide enough information to allow us to verify you are the person about whom we collected personal information, or their authorized representative. | — | Removed |
| 324 | You must also describe your request with enough detail so that we can understand, evaluate and respond to it. | — | Removed |
| 325 | We can’t respond to your request if we can’t verify your identity. | — | Removed |
| 326 | Making such a request does not require you to create an account with us, and we will only use the information you provide in a request to verify your identity. | — | Removed |
| 327 | Verifying Your Requests We will take reasonable steps to verify your identity based upon the information you provide and the type of request you are making. | — | Removed |
| 328 | When you exercise your Right to Know, Right to Delete, and/or Right to Correct, we may ask that you provide us with information, beyond your full name, in order to verify your identity and fulfill your request. | — | Removed |
| 329 | If we are unable to verify that the individual submitting the request is the same individual about whom we have collected information (or someone authorized by that individual to act on their behalf), we will not be able to process the request. | — | Removed |
| 330 | Pursuant to the CPRA, we will not require you to verify your identity, beyond asking for the information necessary to complete your request, when you exercise your Right to Opt-Out of Sharing, Right to Opt-Out of Sale, or Right to Limit the Use and Disclosure of Sensitive Personal Information. | — | Removed |
| 331 | Agents If you are an authorized representative submitting a request on a user’s behalf, please email your request to privacy@chegg.com per the instructions below. | — | Removed |
| 335 | Alternatively, you may, but are not required, to submit a copy of a power of attorney under Probate Code sections 4000-4465. | 291 | Alternatively, you may, but are not required to, submit a copy of a power of attorney under Probate Code sections 4000-4465. |
| 336 | In either case, please also indicate in your email the nature of your request. | — | Removed |
| 338 | We may also ask the consumer to directly confirm with us that they provided you permission to submit a request. | 293 | We may also ask the consumer to directly confirm with us that they provided you with permission to submit a request. |
| 340 | Right to Know California Consumers have the right to know what information we have collected about you (the categories and the specific pieces of information). | 295 | Additional Disclosures for California Residents Policy of Financial Incentive Under California regulation, certain aspects of our programs, which provide benefits to consumers, may be considered a financial incentive program. |
| 341 | If you are a California Consumer and would like to exercise your Right to Know, please submit your request here . | 296 | We collect personal data from you, such as your contact information (e.g., phone number or email address) to provide the benefits to you, to better serve you, and to fulfill your requests associated with the program. |
| 342 | In order to have us provide specific pieces of information, we will require a signed declaration under penalty of perjury that you are the consumer whose Personal Information is the subject of the request. | — | Removed |
| 343 | Right to Delete California Consumers have the right to request that we delete information we have collected from you. | — | Removed |
| 344 | If you are a California Consumer and would like to exercise your Right to Delete, please submit your request here . | — | Removed |
| 345 | Please note that as part of the verification process, once you submit a request to delete, we may follow up and require you to confirm that you want your information deleted. | — | Removed |
| 346 | Right to Correct Inaccurate Information California Consumers have the right to request that we correct inaccurate information we hold about you. | — | Removed |
| 347 | If you are a California Consumer and would like to exercise your Right to Correct, please submit your request here . | — | Removed |
| 348 | Right to Limit the Use and Disclosure of Sensitive Personal Information As disclosed in the chart below, we may collect certain information which is considered Sensitive Personal Information under California law. | — | Removed |
| 349 | This includes race and gender identity. | — | Removed |
| 350 | Under the CPRA Regulations, a business must provide the Right to Limit the Use and Disclosure of Sensitive Personal Information only when its use does not fall within the list of exceptions outlined in Sec. 7027(m). | — | Removed |
| 351 | Chegg’s use and disclosure of Sensitive Personal Information falls within this list of exemptions and we therefore do not offer an opt-out right at this time. | — | Removed |
| 352 | Do Not Sell My Personal Information or Share for Cross Contextual Behavioral Advertising California Consumers have the right to opt-out of the sale of your Personal Information or Sensitive Personal Information. | — | Removed |
| 353 | Chegg does not sell Personal Information for monetary compensation. | — | Removed |
| 354 | California Consumers also have the right to opt-out of the sharing of your Personal Information or Sensitive Personal Information to a third party for cross-context behavioral advertising (i.e., targeted advertising), whether or not for monetary or other valuable consideration. | — | Removed |
| 355 | If you are a California Consumer and would like exercise your Right to Opt-Out of “Sales” or “Sharing” for Cross Contextual Behavioral Advertising, please submit your request here . | — | Removed |
| 356 | Cookie-Based Opt-Outs for Do Not Sell My Personal Information or Share for Cross Contextual Behavioral Advertising Chegg engages in online advertising practices (and certain analytics or similar activities), which may be considered a “sale” or “share” for cross-context behavioral advertising under the CCPA and CPRA. | — | Removed |
| 357 | To opt out of cookies set by 3rd parties that may be considered "sales" or “sharing” under the CCPA and CPRA, please use the footer titled: “DO NOT SELL MY INFO” at the bottom of this webpage. | — | Removed |
| 358 | In addition, the Digital Advertising Alliance offers tools for California consumers to send requests under the CCPA and CPRA to opt out of the sale of personal information by some or all of the participating companies. | — | Removed |
| 359 | For more information, please visit: https://www.privacyrights.info/ . | — | Removed |
| 360 | Data Retention We will retain all categories of personal information described in this California Privacy Notice for as long as it is reasonably necessary for the purposes set out in this California Privacy Notice, considering the time period reasonably necessary to: provide our Services to you; fulfill and honor the choices and rights you have requested; comply with our contractual obligations; enforce our Terms of Use for the Services; and comply with legal and regulatory requirements. | — | Removed |
| 361 | Except as noted differently within our Services, we retain your personal information while you have an account with us, or while you are using our Services or continuing to visit us. | — | Removed |
| 362 | Notice of Financial Incentive Under California regulation, certain aspects of our programs, which provide benefits to consumers, may be considered a financial incentive program. | — | Removed |
| 363 | We collect personal information from you, such as your contact information (e.g., phone number or email address) to provide the benefits to you, to better serve you, and to fulfill your requests associated with the program. | — | Removed |
| 367 | To the extent that we provide programs that may be considered a financial incentive because the program is directly or reasonably related to the collection, deletion or retention of consumer personal information, the value is reasonably related to the overall value we receive from the personal information participants provide specific to the program minus the costs and expenses we incur in providing the program. | 300 | To the extent that we provide programs that may be considered a financial incentive because the program is directly or reasonably related to the collection, deletion or retention of consumer personal data, the value is reasonably related to the overall value we receive from the personal information participants provide specific to the program minus the costs and expenses we incur in providing the program. “Shine the Light” Law California residents have the right to request information about a company’s disclosure of personal data to third parties for their direct marketing purposes during the preceding year. |
| 368 | Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights California consumers have the right to not receive discriminatory treatment for exercising CCPA and CPRA rights. | 301 | Alternatively, the law provides that a company may comply, as Chegg does, by disclosing in its Privacy Policy that it provides consumers with a choice (opt-out) regarding sharing personal data with third parties for those third parties’ direct marketing purposes. |
| 369 | We will not discriminate against you for exercising your CCPA and CPRA rights. | 302 | You can exercise this right by clicking the “Do Not Sell or Share My Personal Information” or “Manage Preferences” link in the footer of our website and unselect the “Share or Sale of Personal Data” or the “Targeting Cookies” toggle. “Eraser” Law If you are a California resident under the age of 18 and a registered user of a service where this policy is posted, you may request removal of content or information you have publicly posted. |
| 370 | PERSONAL INFORMATION WE COLLECT The Personal Information we collect about you will depend upon how you use the Services or otherwise interact with us. | 303 | Please be aware that such a request does not ensure complete removal from the internet of the content or information you posted, and there may be circumstances in which the law does not require or allow removal. |
| 371 | Accordingly, we may not collect all of the below information about you. | 304 | For all requests under the Eraser” law, please email us at privacy@chegg.com . |
| 372 | In addition to the below, we may collect and/or use additional types of information and will do so after providing notice to you and obtaining your consent to the extent such notice and consent is required by the CCPA and CPRA. 1. | 305 | QUESTIONS AND CONTACT INFORMATION Chegg, Inc. |
| 373 | Category of Personal Information Collected: Identifiers (such as name, address, telephone number, email address, IP address, or account name) a. | 306 | Attn: Privacy Team 2261 Market Street STE 46218 San Francisco, CA 94114 privacy@chegg.com 1 (855) 477-0177 ADDITIONAL EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND PRIVACY DISCLOSURES These disclosures supplement the information contained in our Privacy Policy by providing additional information about our personal data processing practices relating to individuals who access our services or otherwise interact with us from the European Economic Area (“ EEA ”), United Kingdom (" UK ") , and Switzerland. |
| 374 | Categories of Sources from which the Information was Collected. | 307 | For a detailed description of how we collect, use, disclose, and otherwise process personal data, please read our Privacy Policy . |
| 375 | We may collect this type of information from: i. | 308 | Controller Details and Privacy Contacts EEA, UK, and Swiss Controller Chegg, Inc., a company duly incorporated and organised under the laws of Delaware (United States), having its principal executive offices at 2261 Market Street STE 46218 San Francisco, Ca. 94114 United States, is the “controller” responsible for the processing of personal data in connection with our EEA, UK, and Swiss services and operations. |
| 376 | You ii. | 309 | This means Chegg, Inc. determines and is responsible for how your personal data is used. |
| 377 | Affiliated Companies iii. | 310 | You may contact Chegg, Inc. by email at privacy@chegg.com , or by writing to 2261 Market Street STE 46218 San Francisco, Ca. 94114 United States. |
| 378 | Third parties we partner with to offer services iv. | 311 | Contact Us You can contact us with any questions or complaints you may have about our Privacy practices by email at privacy@chegg.com , or by writing to us at 2261 Market Street STE 46218 San Francisco, Ca. 94114 United States. |
| 379 | Third party financial assistance partners v. | 312 | Additional Questions or Complaints If you have a concern about our processing of personal data, you have the right to lodge a complaint with the Data Protection Authority where you reside, where you work, or where an alleged violation of the law has occurred. |
| 380 | Cookies and Tracking Technologies vi. | 313 | Contact details for applicable Data Protection Authorities can be found using the links below: European Economic Area : https://edpb.europa.eu/about-edpb/board/members_en United Kingdom : https://ico.org.uk/global/contact-us/ Switzerland : https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html We would, however, appreciate the chance to handle your concerns directly prior to a complaint being filed, so please contact us directly at privacy@chegg.com , or by writing to us at 43 Worship Street, London EC2A 2DU, United Kingdom, if you have any concerns. |
| 381 | Third party social media companies vii. | 314 | Purposes and Legal Bases of Processing This section describes the categories of personal data we process, the purposes for which we process your personal data, and the legal bases on which we rely for such processing. |
| 382 | Third party business partners b. | 315 | In accordance with applicable data protection laws, including the UK GDPR, EU GDPR, and Swiss data protection law, we only process your personal data where we have a lawful basis to do so. |
| 383 | Business or Commercial Purpose(s) for which Information is Collected. | 316 | Processing may include the sharing of your personal data with third parties. |
| 384 | We may use this type of information to: i. | 317 | For detailed information about the categories of personal data we share please see below. |
| 385 | Provide the Services and allow you to participate in features we offer ii. | 318 | We rely on the following legal grounds to process personal data about you, whether it is obtained from you or a third party: Category of Personal Data Purposes of Processing Legal Bases for Processing Account and Contact Information including name, email address, username, password, spoken and studied languages, profile picture, language preferences, and any other personal or preference information you optionally enter into the service To create and manage your account; to provide you with the services you have requested and allow you to participate in features we offer; to send you transactional messages regarding your use of our services, purchases, and other account-related communications; to respond to your inquiries and provide customer support; to identify your preferences and tailor content, including learning content, advertising, and recommendations; to communicate with you about our services; and to provide, secure, and improve our services Contract: Where the processing is necessary for the performance of our contract with you, including our Terms of Service (e.g., to provide you with your Chegg account and services you have requested). |
| 386 | Recognize you across devices iii. | 319 | Legitimate Interests: Where we or a third party have a legitimate interest in processing your personal data, including to communicate with you about our services, to provide, secure, and improve our services, and to deliver relevant content and advertising to you. |
| 387 | Identify your preferences and tailor content recommendations and offers we display to you iv. | 320 | You have the right to object to our processing of your personal data that is based on our legitimate interests. |
| 388 | Process your transactions v. | 321 | Consent: Where you have provided your consent to the processing (e.g., to receive promotional emails), which you may withdraw at any time. |
| 389 | Verify your identity vi. | 322 | Online Usage Information including content consumed, your answers, course progression, proficiency, lesson consumption (e.g., lessons, checkpoints, and certificates), Smart Review consumption, fluency score, Smart Review percentage and strength, number of words learned, and certificates achieved To provide you with services and allow you to participate in features we offer; to provide you with your performance evaluations or other results; to send you offers, promotions, invitations, and similar information; to identify your preferences and tailor content, including advertising and recommendations, to you on the services and on other websites and services; to operate and improve our products and services; to detect and troubleshoot problems; for market research; and to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies. |
| 390 | Investigate and prevent fraud and other illegal activities or activities that violate our policies vii. | 323 | Contract: Where the processing is necessary for the performance of our contract with you (e.g., to provide you with learning services and track your progress). |
| 391 | Improve our Services and marketing endeavors viii. | 324 | Legitimate Interests: Where we or a third party have a legitimate interest in processing your personal data, including to operate and improve our products and services, to detect and troubleshoot problems, to conduct market research, and to investigate and protect against misuse of our systems. |
| 392 | Contact you regarding your use of the Services, and in our discretion, changes to our policies ix. | 325 | You have the right to object to our processing of your personal data that is based on our legitimate interests. |
| 393 | Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports x. | 326 | Payment and Transaction Information including credit or debit card number, expiration date, billing address, and transaction history To process transactions and fulfill your orders; to provide you with the services you have requested; for internal business purposes, including sales auditing; to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime; and to comply with the law, resolve disputes, and enforce our agreements and policies. |
| 394 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public xi. | 327 | Contract: Where the processing is necessary for the performance of our contract with you (e.g., to process your payment for Premium Services). |
| 395 | For internal business purposes xii. | 328 | Legal Obligation: Where we are required by law to process your personal data (e.g., to comply with tax and accounting requirements). |
| 396 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | 329 | Legitimate Interests: Where we have a legitimate interest in processing your personal data, including to investigate and protect against fraud and other crime. |
| 397 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | 330 | You have the right to object to our processing of your personal data that is based on our legitimate interests. |
| 398 | We may disclose this type of information to: i. | 331 | Device Information and Technical Data including IP addresses, device identifiers, browser type, operating system, services metadata, log data, and cookie information To operate and improve our products and services; to detect and troubleshoot problems; to investigate, prevent, detect, and protect against misuse of our systems, fraud or other crime, or activities that violate our policies; to recognize you across devices; to verify your identity; and to analyze how you use our services, including analyzing trends and usage patterns. |
| 399 | Instructors ii. | 332 | Legitimate Interests: Where we or a third party have a legitimate interest in processing your personal data, including to provide, secure, and improve our services, to detect and troubleshoot problems, and to protect against fraud and other crime. |
| 400 | Other Users iii. | 333 | You have the right to object to our processing of your personal data that is based on our legitimate interests. |
| 401 | Affiliated Companies iv. | 334 | Consent: Where you have provided your consent to the use of cookies and similar technologies for non-essential purposes (e.g., for analytics and advertising), which you may withdraw at any time through your cookie settings. |
| 402 | Service Providers v. | 335 | Audio Recordings including voice recordings submitted through AI-powered features (such as Speaking Practice) and community features (such as Community Corrections) To provide you with the service you have requested (e.g., to provide you with AI-generated feedback on your pronunciation); to keep our services safe for all (language) learners; to troubleshoot and improve the service by training our machine-learning models; and to improve our services in accordance with your choices. |
| 403 | Third parties we partner with to offer services vi. | 336 | Consent: Where you have chosen to use voice recording features and have provided your consent by opting in to use these features. |
| 404 | Third party financial assistance partners vii. | 337 | Legitimate Interests: Where we have a legitimate interest in processing your personal data to improve our services in accordance with your choices. |
| 405 | Third parties whose features are integrated into the Services, such as social media companies viii. | 338 | You have the right to object to our processing of your personal data that is based on our legitimate interests. |
| 406 | Third parties with whom we have joint marketing and similar arrangements ix. | 339 | User-Generated Content and Community Information including profile information (except email address and password), messages sent and received, written exercises submitted for correction, searches and queries, and content you share with other users through community features To display your profile information to other users browsing for friends and to support other site functions; to enable community features, including allowing you toconnect with instructors, coaches or other learners, , send and receive messages, and submit and receive peer-to-peer feedback; to provide you with the services you have requested; and to keep our services safe for all (language) learners. |
| 407 | Third parties we partner with for contests, sweepstakes, or promotions x. | 340 | Contract: Where the processing is necessary for the performance of our contract with you (e.g., to enable you to participate in community features as part of the services). |
| 408 | Third party advertising and analytics companies xi. | 341 | Legitimate Interests: Where we have a legitimate interest in processing your personal data to keep our services safe for all language learners and to enforce our policies. |
| 409 | Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition xii. | 342 | You have the right to object to our processing of your personal data that is based on our legitimate interests. |
| 410 | Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders) xiii. | 343 | Automated Decision-Making Tools We may process personal data using automated decision-making tools (ADMT) for the purposes specified in this policy or provided at the time of collection of data. |
| 411 | Third parties when you agree to or direct that we share your information with them d. | 344 | We will not use ADMT for any activity that is prohibited by law. |
| 412 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances. 2. | 345 | Retention of Personal Data We will usually retain the personal data we collect about you for no longer than reasonably necessary to fulfil the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. |
| 413 | Category of Personal Information Collected: Any categories of Personal Information described in subdivision (v) of Section 1798.140 (such as name, address, or telephone number) a. | 346 | However, if necessary, we may retain personal data for longer periods of time as required under applicable law or as needed to resolve disputes or protect our legal rights. |
| 414 | Categories of Sources from which the Information was Collected. | 347 | The criteria used to determine the period of time for which personal data about you will be retained varies depending on the legal basis under which we process your personal data: Contract : Where we are processing personal data based on contract, we generally will retain the information for the duration of the contract plus some additional limited period of time that is necessary to comply with law or that represents the statute of limitations for legal claims that could arise from the contractual relationship. |
| 415 | We may collect this type of information from: i. | 348 | Legitimate Interest : Where we are processing personal data based on legitimate interests, we generally will retain the information for a reasonable period of time based on the particular interest, taking into account the fundamental interests and the rights and freedoms of data subjects. |
| 416 | You ii. | 349 | Legal Obligation : Where we are processing personal data based on a legal obligation, we generally will retain the information for the period of time necessary to fulfill the legal obligation plus some additional limited period of time that represents the statute of limitations for legal claims that could arise from the legal obligation. |
| 417 | Affiliated Companies iii. | 350 | Consent : Where we are processing personal data based on your consent, we generally will retain the information for the period of time necessary to fulfill the purposes for which you have provided your consent. |
| 418 | Third parties we partner with to offer services iv. | 351 | In certain circumstances, we may need to apply a “legal hold” that retains information beyond our typical retention period where we face threat of legal claim. |
| 419 | Third party financial assistance partners v. | 352 | In that case, we will retain the information until the hold is removed, which typically means the claim or threat of claim has been resolved. |
| 420 | Cookies and Tracking Technologies vi. | 353 | In all cases, in addition to the purposes and legal bases identified above, we consider the amount, nature and sensitivity of personal data, as well as the potential risk of harm from unauthorized use or disclosure of personal data, in determining the relevant retention period. |
| 421 | Third party social media companies vii. | 354 | Once retention of the personal data is no longer reasonably necessary for the purposes outlined above, we will either delete or deidentify the personal data or, if that is not possible (for example, because personal data has been stored in backup archives), we will securely store the personal data and isolate it from further active processing until deletion or deidentification is possible. |
| 422 | Third party business partners b. | 355 | International Transfers of Personal Data We operate and engage third-party partners and providers in various jurisdictions. |
| 423 | Business or Commercial Purpose(s) for which Information is Collected. | 356 | Therefore, we and our third-party providers may transfer personal data to, or store, access, or process personal data in, a country other than the one in which it was collected, including, but not limited to, the United States. |
| 424 | We may use this type of information to: i. | 357 | The country to which personal data is transferred may not provide the same level of protection for personal data as the country from which it was transferred. |
| 425 | Provide the Services and allow you to participate in features we offer ii. | 358 | We may transfer personal data about you outside of the EEA, UK, and Switzerland, and when we do so we rely on appropriate or suitable safeguards recognized under applicable law, including adequacy decisions, standard contractual clauses, and the EU-U.S. Data Privacy Framework. |
| 426 | Recognize you across devices iii. | 359 | If you would like more information on the specific safeguards we use (and obtain a copy of such safeguards, where applicable), please contact us at privacy@chegg.com . |
| 427 | Identify your preferences and tailor content recommendations and offers we display to you iv. | 360 | Adequacy Decisions We may transfer personal data about you to countries where the relevant regulatory authority have deemed adequately safeguard personal data. |
| 428 | Process your transactions v. | 361 | Standard Contractual Clauses Certain regulatory authorities have adopted standard contractual clauses, which provide safeguards for personal data transferred outside of the originating jurisdiction. |
| 429 | Verify your identity vi. | 362 | We may use these standard contractual clauses when transferring personal data to a third country that has not been deemed to adequately safeguard personal data. |
| 430 | Investigate and prevent fraud and other illegal activities or activities that violate our policies vii. | 363 | EU-U.S. Data Privacy Framework The EU-U.S. Data Privacy Framework was designed by the U.S. Department of Commerce and the European Commission to ensure adequate protection for personal data transferred to a company participating in the EU-U.S. Data Privacy Framework. |
| 431 | Improve our Services and marketing endeavors viii. | 364 | If we transfer any personal data about you from the EEA to a third party outside the EEA who is participating in the EU-U.S. Data Privacy Framework, we may rely on their participation in the Framework to ensure adequate protection for personal data so transferred. |
| 432 | Contact you regarding your use of the Services, and in our discretion, changes to our policies ix. | 365 | Your Additional EEA, UK, and Swiss Privacy Choices Subject to certain limitations at law, you may be able to exercise the following rights: Right to Access : The right to obtain confirmation of whether we are processing personal data about you, access to and a copy of the personal data we are processing about you, and information relating to its processing, including: The categories of personal data being processed; The purposes of the processing; The categories of the sources of the personal data; The categories of recipients to whom the personal data have been or will be disclosed; The envisaged period for which the personal data will be stored, or the criteria used to determine that period; Any automated decision-making or profiling performed in connection with your personal data; and The safeguards relied upon for the transfer of personal data to any third country. |
| 433 | Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports x. | 366 | Right of Portability : The right to obtain a copy of the personal data we have collected about you in a structured, commonly used, and machine-readable format, and the right to transmit that personal data to another controller without hindrance. |
| 434 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public xi. | 367 | Right to Rectification : The right to correct or update any personal data about you that is inaccurate or incomplete. |
| 435 | For internal business purposes xii. | 368 | Right to Restriction of Processing : The right to require us to limit the purposes for which we process your personal data if the continued processing of the personal data in this way is not justified, such as where the accuracy of the personal data is contested by you. |
| 436 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | 369 | Right to Object to Processing : The right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. |
| 437 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | 370 | There may be compelling reasons for continuing to process your personal data, and we will assess and inform you if that is the case. |
| 438 | We may disclose this type of information to: i. | 371 | You can object to marketing activities for any reason. |
| 439 | Instructors ii. | 372 | Right to Withdraw Consent : The right to withdraw your previously provided consent to our processing of your personal data. |
| 440 | Other Users iii. | 373 | Please note withdrawing your consent will not affect the lawfulness of our use of your personal data before your consent was withdrawn, nor our processing of personal data pursuant to a different lawful basis for processing. |
| 441 | Affiliated Companies iv. | 374 | Right to Erasure : The right to have us erase your personal data if the continued processing of that personal data is not otherwise justified. |
| 442 | Service Providers v. | 375 | Please note that if the exercise of these rights limits our ability to process personal data, we may not be able to provide our services to you or otherwise engage with you in the same manner. |
| 443 | Third parties we partner with to offer services vi. | 376 | Submitting Privacy Rights Requests Please submit a request specifying the right you wish to exercise by completing our online webform found here . |
| 444 | Third party financial assistance partners vii. | 377 | To exercise your right to object as it relates to the use of automatic data collection technologies (including cookies) that facilitate our online targeted advertising activities, please click the cookie icon in the footer of the website and adjust your preferences accordingly. |
| 445 | Third parties whose features are integrated into the Services, such as social media companies viii. | 378 | Please note this preferences tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting. |
| 446 | Third parties with whom we have joint marketing and similar arrangements ix. | 379 | In addition, you may follow the other steps set forth in the Automatic Data Collection Preferences section of the Your Privacy Choices section of our Privacy Policy to further exercise control over automatic data collection technologies. |
| 447 | Third parties we partner with for contests, sweepstakes, or promotions x. | 380 | Before processing your request to exercise certain rights (taking into account the confidential nature of any personal data we maintain), we will need to verify your identity and confirm you are accessing our services or otherwise interacting with us from the EEA, UK, or Switzerland. |
| 448 | Third party advertising and analytics companies xi. | 381 | In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. |
| 449 | Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition xii. | 382 | As a result, we require requests submitted through our online form to include your first and last name and email address associated with your Chegg account. |
| 450 | Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders) xiii. | 383 | In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity as needed to protect your personal data or locate your information in our systems, or where you are not accessing our services or otherwise interacting with us from the EEA, UK, or Switzerland. |
| 451 | Third parties when you agree to or direct that we share your information with them d. | 384 | Supplemental Privacy Policy for Busuu The purpose of this Supplemental Privacy Policy for Busuu ("Supplemental Privacy Policy") is to describe how we at Busuu Limited, including our parent company Chegg, Inc., together with other affiliates and subsidiary companies (collectively, "Chegg") use the personal data that we collect when you use Busuu. |
| 452 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances. 3. | 385 | The main Chegg Privacy Policy provides information on how and why your personal data is processed or used to support Chegg services (including Busuu), the legal grounds for the processing, the privacy choices you may exercise under applicable data protection laws, and the contact details for the exercise of such choices. |
| 453 | Category of Personal Information Collected: Protected classification characteristics (such as race, age and gender) a. | 386 | This Supplemental Privacy Policy supplements (but does not replace) the Chegg Privacy Policy by providing additional details on the personal data that we collect, use, and share when you use Busuu. |
| 454 | Categories of Sources from which the Information was Collected. | 387 | Where there is an inconsistency or contradiction between this Supplemental Privacy Notice and the Chegg Privacy Notice, this Supplemental Privacy Notice shall prevail in relation to your use of Busuu. |
| 455 | We may collect this type of information from: i. | 388 | Capitalized terms used but not defined in this Supplemental Privacy Policy shall have the meanings given to them in the Chegg Privacy Policy. |
| 456 | You b. | 389 | This Supplemental Privacy Policy consists of two parts: Part One sets out the privacy practices that apply across our Services. |
| 457 | Business or Commercial Purpose(s) for which Information is Collected. | 390 | Part Two sets out the privacy practices specific to Busuu. |
| 458 | We may use this type of information to: i. | 391 | PART ONE: OUR PRIVACY PRACTICES ACROSS OUR SERVICES The main Chegg Privacy Policy is available here (including any jurisdiction-specific disclosures incorporated by reference) . |
| 459 | Provide the Services and allow you to participate in features we offer ii. | 392 | PART TWO: SUPPLEMENTAL INFORMATION SPECIFIC TO BUSUU 1. |
| 460 | Identify your preferences and tailor content recommendations and offers we display to you iii. | 393 | Who We Are Chegg is the data controller (i.e., the entity that determines the means and purposes of collecting, using, and disclosing personal information) for personal data collected through Busuu. |
| 461 | Investigate and prevent fraud and other illegal activities or activities that violate our policies iv. | 394 | Controller Contact Details: 5th Floor, Business Cube, 43 Worship Street, London EC2A 2DU, United Kingdom. |
| 462 | Improve our Services and marketing endeavors v. | 395 | Email: privacy@chegg.com 2. |
| 463 | Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports vi. | 396 | Additional Personal Data We Collect In addition to the information described in the Chegg Privacy Policy under “Our Collection and Use of Personal Data" section, we collect the additional following categories of information when you use Busuu: - Learning Progress Data, including content consumed and, where applicable, your answers, course progression, proficiency, and other usage information, such as lesson consumption (e.g., lessons, checkpoints, and certificates), Smart Review consumption, fluency score, Smart Review percentage and strength, number of words learned, and certificates achieved. |
| 464 | Comply with the law and protect the safety, rights, property, or security of Chegg, the Services, consumers, and the general public vii. | 397 | We use this information to provide you with personalized learning experiences; to track your progress through courses; to enable course completion certificates; and to provide you with performance evaluations. - Community Interaction Data, including written and spoken exercises submitted for peer correction, feedback provided to other learners, messages sent to other users, and profile information visible to the community 3. |
| 465 | For internal business purposes viii. | 398 | Additional Context Regarding Busuu’s Use of Certain Personal Data In addition to the uses of information described in the Chegg Privacy Policy under section “ Our Collection and Use of Personal Data" , we use information we collect when you use Busuu in the following ways: A. |
| 466 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | 399 | Audio-Only AI Pronunciation Assistance Recordings ("Speaking Practice") The Speaking Practice feature allows you to practice speaking and receive AI-generated feedback on how to improve your pronunciation. |
| 467 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | 400 | If you choose to use this feature (which is an AI-powered service), your voice will be recorded, retained, and used to provide you with the service you requested (to provide you with feedback on your pronunciation) and to improve our services. |
| 468 | We may disclose this type of information to: i. | 401 | Some portions of this feature are powered by service providers, such as Azure AI Speech services. |
| 469 | Instructors ii. | 402 | We may also process such audio information to troubleshoot and improve the service by training our machine-learning models with support from expert human reviewers. |
| 470 | Other users iii. | 403 | Such audio information will not be used to uniquely identify you. |
| 471 | Third party service providers iv. | 404 | B. |
| 472 | Affiliated Companies v. | 405 | Audio-Only Community Recordings ("Community Corrections") The Community Corrections feature allows you to either write or record your voice to submit to other Busuu users for feedback. |
| 473 | Third parties whose features are integrated with the Services, such as social media companies vi. | 406 | A proficient speaker of the language you are learning will provide feedback, and in turn, you will also have the opportunity to provide feedback to learners of your own language. |
| 474 | Third party advertising and analytics companies vii. | 407 | If you choose to participate in the audio component of the Community Corrections feature, your voice will be recorded, retained, and used to provide you with the service you requested and to keep our services safe for all language learners. |
| 475 | Third parties with whom we have joint marketing and similar arrangements viii. | 408 | Additionally, some portions of this feature are supported by service providers for their content moderation services. |
| 476 | Law enforcement, government entities, or others if required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders) ix. | 409 | C. |
| 477 | Third parties who may acquire your information as a result of a merger, acquisition, or other ownership transition; x. | 410 | Audio-Only AI Conversations Recordings ("Conversations") The Conversations feature allows you to have a conversational, spoken interaction with an AI-powered language partner specific to topics you are learning. |
| 478 | Third parties when you agree to or direct that we share your information with them d. | 411 | If you choose to use this feature (which is an AI-powered service), your voice will be recorded, retained, and used to provide you with the service you requested (to facilitate interactive conversational scenarios for your language learning) and to improve our services. |
| 479 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances. 4. | 412 | Some portions of this feature are powered by OpenAI and other service providers. |
| 480 | Category of Personal Information Collected: Commercial information (such as what you purchase or consider purchasing and other requests you make) a. | 413 | We may also process such audio information to troubleshoot and improve the service by training our machine-learning models with support from expert human reviewers. |
| 481 | Categories of Sources from which the Information was Collected. | 414 | D. |
| 482 | We may collect this type of information from: i. | 415 | Agentic AI Language Coach ("AI Coach") The AI Coach feature allows you to receive personalized coaching powered by artificial intelligence, benefit from lesson content adapted to your proficiency level, get real-time feedback on your speaking and writing, and track your learning progress across sessions. |
| 483 | You ii. | 416 | If you choose to use this feature, we process your voice recordings, text inputs, learning preferences, and performance data as part of our coaching services and to improve our language learning services. |
| 484 | Affiliated Companies iii. | 417 | Our AI Coach may automatically adjust lesson difficulty and recommend learning pathways based on your performance. |
| 485 | Third parties we partner with to offer services iv. | 418 | These recommendations are intended to assist your learning journey and will not produce legal or similarly significant effects, and you may review, modify, or override them at any time. |
| 486 | Third party financial assistance partners v. | 419 | Portions of this feature are provided by third-party service providers. 4. |
| 487 | Cookies and Tracking Technologies vi. | 420 | Disclosure of Personal Information In addition to the disclosures of information described in the Chegg Privacy Policy under section “Our Disclosure of Personal Data " , we disclose information we collect when you use Busuu in the following ways: When you use the Busuu service, you may set up your personal profile, connect with other learners, send and receive messages, perform searches and queries, enroll in events and courses, and transmit information through various channels. |
| 488 | Third party social media companies vii. | 421 | We display your profile information (except for your email address and password) to other users browsing for connections and to support other site functions. |
| 489 | Third party business partners b. | 422 | If your employer or educational institution sponsors your Busuu Premium access, they receive reports about your usage, including learning progress, completion rates, and time spent learning. |
| 490 | Business or Commercial Purpose(s) for which Information is Collected. | 423 | You will be provided with any legally required notice and rights. |
| 491 | We may use this type of information to: i. | 424 | If you participate in live lessons, your video and audio from those sessions are shared with the teacher conducting the lesson. |
| 492 | Provide the Services and allow you to participate in features we offer ii. | 425 | Per the Chegg Privacy Policy, we do not allow service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. |
| 493 | Identify your preferences and tailor content recommendations and offers we display to you iii. | 426 | Further details on our disclosure of data to third parties are provided in the Chegg Privacy Policy under the "Our Disclosure of Personal Data." We also engage in online advertising practices (and certain analytics or similar activities) that may be considered "targeted advertising" under certain laws. |
| 494 | Process your transactions iv. | 427 | Details on how to opt out of the processing of your personal information for the purposes of targeted advertising and how to exercise your privacy choices are available in the Chegg Privacy Policy under the "Your Privacy Choices." We may also disclose your personal data to companies within our holding company and its affiliates. 5. |
| 495 | Verify your identity v. | 428 | Information for European Union/European Economic Area and United Kingdom Residents You can find out about the legal bases we rely upon and how they relate to the ways in which we process your information in the Chegg Privacy Policy under the “ Additional European Economic Area, United Kingdom Residents, and Switzerland Privacy Policy Disclosures.” 6. |
| 496 | Investigate and prevent fraud and other illegal activities or activities that violate our policies vi. | 429 | Data Privacy Choices You can learn more about the consumer privacy choices that may be available to you by reviewing the “Your Privacy Choices” section of the Chegg Privacy Policy. |
| 497 | Improve our Services and marketing endeavors vii. | 430 | You may, for example, request a copy of the personal information held about you, or request changes or the deletion of your personal data, by completing this form . 7. |
| 498 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public viii. | 431 | Mandatory vs. |
| 499 | For internal business purposes ix. | 432 | Optional Data To use Busuu, you must provide your name, email address, and password. |
| 500 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | 433 | Language preferences are also required to deliver the learning service. |
| 501 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | 434 | All other data (profile picture, friend connections, community participation) is optional. |
| 502 | We may disclose this type of information to: i. | 435 | If you do not provide mandatory data, you will not be able to create an account or use the service. 8. |
| 503 | Affiliated Companies ii. | 436 | Age Requirements Busuu is not directed at children under 13 years of age. |
| 504 | Service Providers iii. | 437 | In the EEA, users must be at least 16 years old (or the minimum digital consent age in their country) to use Busuu without parental consent. 9. |
| 505 | Third parties we partner with to offer services iv. | 438 | Contact Us If you have any questions or suggestions regarding our privacy practices, you can contact us by email at privacy@chegg.com , or by writing to us at 5th Floor, Business Cube, 43 Worship Street, London EC2A 2DU, United Kingdom. |
| 506 | Third parties whose features are integrated into the Services, such as social media companies v. | — | Removed |
| 507 | Third parties with whom we have joint marketing and similar arrangements vi. | — | Removed |
| 508 | Third party advertising and analytics companies vii. | — | Removed |
| 509 | Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition viii. | — | Removed |
| 510 | Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders) ix. | — | Removed |
| 511 | Third parties when you agree to or direct that we share your information with them d. | — | Removed |
| 512 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances 5. | — | Removed |
| 513 | Category of Personal Information Collected: Internet or other electronic network activity information (such as browsing history, buttons you click, and pages you visit on our Services) a. | — | Removed |
| 514 | Categories of Sources from which the Information was Collected. | — | Removed |
| 515 | We may collect this type of information from: i. | — | Removed |
| 516 | You ii. | — | Removed |
| 517 | Cookies and Tracking Technologies iii. | — | Removed |
| 518 | Third party social media companies b. | — | Removed |
| 519 | Business or Commercial Purpose(s) for which Information is Collected. | — | Removed |
| 520 | We may use this type of information to: i. | — | Removed |
| 521 | Provide the Services and allow you to participate in features we offer ii. | — | Removed |
| 522 | Recognize you across devices iii. | — | Removed |
| 523 | Identify your preferences and tailor content recommendations and offers we display to you iv. | — | Removed |
| 524 | Process your transactions v. | — | Removed |
| 525 | Provide information on products/services we think you may be interested in vi. | — | Removed |
| 526 | Verify your identity vii. | — | Removed |
| 527 | Investigate and prevent fraud and other illegal activities or activities that violate our policies viii. | — | Removed |
| 528 | Improve our Services and marketing endeavors ix. | — | Removed |
| 529 | Contact you regarding your use of the services and, in our discretion, changes to our policies x. | — | Removed |
| 530 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public xi. | — | Removed |
| 531 | For internal business purposes xii. | — | Removed |
| 532 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | — | Removed |
| 533 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | — | Removed |
| 534 | We may disclose this type of information to: i. | — | Removed |
| 535 | Affiliated Companies ii. | — | Removed |
| 536 | Service Providers iii. | — | Removed |
| 537 | Third parties whose features are integrated into the Services, such as social media companies iv. | — | Removed |
| 538 | Third parties with whom we have joint marketing and similar arrangements v. | — | Removed |
| 539 | Third party advertising and analytics companies vi. | — | Removed |
| 540 | Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition vii. | — | Removed |
| 541 | Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders) viii. | — | Removed |
| 542 | Third parties when you agree to or direct that we share your information with them d. | — | Removed |
| 543 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances. 6. | — | Removed |
| 544 | Category of Personal Information Collected: Sensory data (such as audio, video, or pictorial information) a. | — | Removed |
| 545 | Categories of Sources from which the Information was Collected. | — | Removed |
| 546 | We may collect this type of information from: i. | — | Removed |
| 547 | You ii. | — | Removed |
| 548 | Service providers b. | — | Removed |
| 549 | Business or Commercial Purpose(s) for which Information is Collected. | — | Removed |
| 550 | We may use this type of information to: i. | — | Removed |
| 551 | Provide the Services and allow you to participate in features we offer ii. | — | Removed |
| 552 | Verify your identity iii. | — | Removed |
| 553 | Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports iv. | — | Removed |
| 554 | Investigate and prevent fraud and other illegal activities or activities that violate our policies v. | — | Removed |
| 555 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public vi. | — | Removed |
| 556 | For internal business purposes vii. | — | Removed |
| 557 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | — | Removed |
| 558 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | — | Removed |
| 559 | We may disclose this type of information to: i. | — | Removed |
| 560 | Instructors ii. | — | Removed |
| 561 | Other users iii. | — | Removed |
| 562 | Affiliated Companies iv. | — | Removed |
| 563 | Service Providers v. | — | Removed |
| 564 | Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition vi. | — | Removed |
| 565 | Other third parties (including government agencies) as required by law or in connection with court proceedings vii. | — | Removed |
| 566 | Third parties when you agree to or direct that we share your information with them d. | — | Removed |
| 567 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising). 7. | — | Removed |
| 568 | Category of Personal Information Collected: Professional or employment-related information a. | — | Removed |
| 569 | Categories of Sources from which the Information was Collected. | — | Removed |
| 570 | We may collect this type of information from: i. | — | Removed |
| 571 | You ii. | — | Removed |
| 572 | Third party social media companies iii. | — | Removed |
| 573 | Service providers b. | — | Removed |
| 574 | Business or Commercial Purpose(s) for which Information is Collected. | — | Removed |
| 575 | We may use this type of information to: i. | — | Removed |
| 576 | Provide the Services and allow you to participate in features we offer ii. | — | Removed |
| 577 | Identify your preferences and tailor content recommendations and offers we display to you iii. | — | Removed |
| 578 | Verify your identity iv. | — | Removed |
| 579 | Investigate and prevent fraud and other illegal activities or activities that violate our policies v. | — | Removed |
| 580 | Improve our Services and marketing endeavors vi. | — | Removed |
| 581 | Contact you regarding your use of the Services, and in our discretion, changes to our policies vii. | — | Removed |
| 582 | Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports viii. | — | Removed |
| 583 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public ix. | — | Removed |
| 584 | For internal business purposes x. | — | Removed |
| 585 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | — | Removed |
| 586 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | — | Removed |
| 587 | We may disclose this type of information to: i. | — | Removed |
| 588 | Instructors ii. | — | Removed |
| 589 | Other Users iii. | — | Removed |
| 590 | Affiliated Companies iv. | — | Removed |
| 591 | Service Providers v. | — | Removed |
| 592 | Third parties we partner with to offer services vi. | — | Removed |
| 593 | Third party financial assistance partners vii. | — | Removed |
| 594 | Third parties whose features are integrated into the Services, such as social media companies viii. | — | Removed |
| 595 | Third parties we partner with for contests, sweepstakes, or promotions ix. | — | Removed |
| 596 | Third party advertising and analytics companies x. | — | Removed |
| 597 | Third parties who may acquire your information as a result of a merger, acquisition or otherwise ownership transition xi. | — | Removed |
| 598 | Other third parties (including government agencies) as required by law or in connection with court proceedings (such as pursuant to subpoenas or court orders) xii. | — | Removed |
| 599 | Third parties when you agree to or direct that we share your information with them d. | — | Removed |
| 600 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising). 8. | — | Removed |
| 601 | Category of Personal Information Collected: Education Information a. | — | Removed |
| 602 | Categories of Sources from which the Information was Collected. | — | Removed |
| 603 | We may collect this type of information from: i. | — | Removed |
| 604 | You b. | — | Removed |
| 605 | Business or Commercial Purpose(s) for which Information is Collected. | — | Removed |
| 606 | We may use this type of information to: i. | — | Removed |
| 607 | Provide the Services and allow you to participate in features we offer ii. | — | Removed |
| 608 | Identify your preferences and tailor content recommendations and offers we display to you iii. | — | Removed |
| 609 | Facilitate your job search, process your employment application, and prepare related governmental and internal statistics reports iv. | — | Removed |
| 610 | Investigate and prevent fraud and other illegal activities or activities that violate our policies v. | — | Removed |
| 611 | Improve our Services and marketing endeavors vi. | — | Removed |
| 612 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public vii. | — | Removed |
| 613 | For internal business purposes viii. | — | Removed |
| 614 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | — | Removed |
| 615 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | — | Removed |
| 616 | We may disclose this type of information to: i. | — | Removed |
| 617 | Instructors ii. | — | Removed |
| 618 | Other Users iii. | — | Removed |
| 619 | Affiliated Companies iv. | — | Removed |
| 620 | Service Providers v. | — | Removed |
| 621 | Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition vi. | — | Removed |
| 622 | Other third parties (including government agencies) as required by law or in connection with court proceedings vii. | — | Removed |
| 623 | Third parties when you agree to or direct that we share your information with them d. | — | Removed |
| 624 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising We do not “sell” or “share” this information with third parties for cross-context behavioral advertising (i.e. targeted advertising). 9. | — | Removed |
| 625 | Category of Personal Information Collected: Inferences drawn from other personal information (such as preferences, characteristics, predispositions, and behaviors) a. | — | Removed |
| 626 | Categories of Sources from which the Information was Collected. | — | Removed |
| 627 | We may collect this type of information from: i. | — | Removed |
| 628 | You ii. | — | Removed |
| 629 | Tracking Technologies iii. | — | Removed |
| 630 | Third party social media companies iv. | — | Removed |
| 631 | Third party business partners b. | — | Removed |
| 632 | Business or Commercial Purpose(s) for which Information is Collected. | — | Removed |
| 633 | We may use this type of information to: i. | — | Removed |
| 634 | Provide the Services and allow you to participate in features we offer ii. | — | Removed |
| 635 | Identify your preferences and tailor content recommendations and offers we display to you iii. | — | Removed |
| 636 | Investigate and prevent fraud and other illegal activities or activities that violate our policies iv. | — | Removed |
| 637 | Improve our Services and marketing endeavors v. | — | Removed |
| 638 | Comply with the law and protecting the safety, rights, property, or security of Chegg, the Services, consumers, and the general public vi. | — | Removed |
| 639 | For internal business purposes vii. | — | Removed |
| 640 | For other purposes disclosed to you at the time you provide your information or otherwise with your consent c. | — | Removed |
| 641 | Categories of Third Parties to whom this type of Personal Information is Disclosed for a Business Purpose. | — | Removed |
| 642 | We may disclose this type of information to: i. | — | Removed |
| 643 | Affiliated Companies ii. | — | Removed |
| 644 | Service Providers iii. | — | Removed |
| 645 | Third party advertising and analytics companies iv. | — | Removed |
| 646 | Third parties whose features are integrated into the Services, such as social media companies v. | — | Removed |
| 647 | Third parties with whom we have joint marketing and similar arrangements vi. | — | Removed |
| 648 | Third parties who may acquire your information as a result of a merger, acquisition or other ownership transition vii. | — | Removed |
| 649 | Other third parties (including government agencies) as required by law or in connection with court proceedings viii. | — | Removed |
| 650 | Third parties when you agree to or direct that we share your information with them d. | — | Removed |
| 651 | Categories of Third Parties to Whom this Type of Personal Information is Sold or Shared for Cross Contextual Behavioral Advertising Third party advertising, analytics, and other marketing business partners may have access to this data through cookies and similar technologies, and this may be considered a “sale” or “share” under the CCPA and CPRA under certain circumstances QUESTIONS AND CONTACT INFORMATION Chegg, Inc. | — | Removed |
| 652 | Attn: Privacy Team 2261 Market Street STE 46218 San Francisco, CA 94114 privacy@chegg.com 1 (855) 477-0177 Other California Rights California residents have the right to request from companies conducting business in California certain information relating to third parties to which the company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes. | — | Removed |
| 653 | Alternatively, the law provides that a company may comply, as Chegg does, by disclosing in its privacy policy that it provides consumers choice (opt-out or opt-in) regarding sharing personal information with third parties for those third parties’ direct marketing purposes, and information on how to exercise that choice. | — | Removed |
| 654 | Chegg will provide you choice prior to sharing your personal information with third parties for their direct marketing purposes. | — | Removed |
| 655 | If you do not opt-in or if you choose to opt-out at the time Chegg offers that choice, we will not share your personal information with that third party for its direct marketing purposes. | — | Removed |
| 656 | California customers may request further information about our compliance with this law by e-mailing privacy@chegg.com or writing to us at Chegg, Inc., Attn: Privacy Team, 2261 Market Street STE 46218 San Francisco, CA 94114, 1 (855) 477-0177. | — | Removed |
| 657 | You must put the statement “Your California Privacy Rights” in the subject field of your email or in the address line of your envelope. | — | Removed |
| 658 | You must include your name, street address, city, state, and ZIP code. | — | Removed |
| 659 | We are not responsible for notices that are not labeled or sent properly, or do not have complete information. | — | Removed |
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