Old version
June 19, 2026 01:17 UTC
3e2ae395c573c95b22be1cb7b8fc2f3e90aa6d244b42a3b0506ae1b8c5133710
CA-V-004033
New version
July 8, 2026 01:10 UTC
aabf92a3ffd7ad34135ff9f030ee34d8f733b33feed3b830c2380fe5554a223b
CA-V-004618
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Change Summary
Checkout.com's updated privacy policy adds explicit disclosure that call recordings with merchant representatives are used for training, product development, and marketing purposes. Previously, the policy did not disclose this specific use of recorded conversations. The updated language now requires merchants to be aware that their calls may be recorded and used beyond the immediate transaction or support context.
low severity
1 Sentences added
0 Sentences removed
1 Sentences modified
132 Sentences before
133 Sentences after
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BeforeAfter
32Contact information: your name, email address, phone number, personal or business postal address Where you provide it to us directly by using an enquiry or event sign up form on our website ‍ The purposes for which we process personal data and our lawful basis for doing so ‍ Merchant Representatives Purposes for which we process data Our lawful basis We use your contact information to facilitate and enable our relationship with you as a prospective, new or existing merchant We use your contact information to send you marketing communications via email or text about relevant products and services We process this information based on our legitimate interest in contacting you to in the course of offering or providing relevant products and services to you Where required by law we rely on your consent in order to send you direct marketing We use your verification information, in order to validate your identity, fulfill our regulatory obligations, and conduct due diligence in the form of Know Your Customer (“KYC”) or Know Your Business (“KYB”) checks We process this information where it is necessary to comply with a legal obligation We also process this information where it is in our legitimate interests to do so to detect and prevent fraud and money laundering We use your contact information and verification information to comply with our legal and regulatory obligations We process this information where it is necessary to comply with a legal obligation We anonymize and aggregate your information and process it to ensure the security, stability, performance and development of our services We process this information where it is in our legitimate interests to do so to securely and effectively maintain and develop our products and services ‍ Merchant Customers Purposes for which we process data Our lawful basis We use your contact, cardholder, transaction, technical and verification information to process payments and otherwise provide our services to you We process this information where it is in our legitimate interests to do so to securely and effectively deliver our services We use your contact, cardholder, transaction, technical and verification information to detect and prevent fraudulent activity, financial crime and any other illegal or unauthorized use of Checkout services We process this information where it is necessary to comply with a legal obligation We also process this information where it is in our legitimate interests to do so to detect and prevent fraud and money laundering We use your contact, cardholder, transaction, technical and verification information to comply with our legal and regulatory obligations We process this information where it is necessary to comply with a legal obligation We use your contact, and audio visual and biometric information to validate your identity (when using Checkout’s Identity Verification Services) We process this information where it is necessary for the performance of a contract We only process biometric information with your explicit consent We anonymize and aggregate your information and process it to ensure the security, stability, performance and development of our services We process this information where it is in our legitimate interests to do so to securely and effectively maintain and develop our products and services ‍ Website Users Purposes for which we process data Our lawful basis We use your technical information to perform data analytics to improve and optimize our website, products, services, marketing, customer relationships and experiences as further described in our Cookies Policy We process this information where it is in our legitimate interests to do so to securely and effectively maintain and develop our website Where we use certain types of cookies, we will ask for your consent.32Contact information: your name, email address, phone number, personal or business postal address Where you provide it to us directly by using an enquiry or event sign up form on our website ‍ The purposes for which we process personal data and our lawful basis for doing so ‍ Merchant Representatives Purposes for which we process data Our lawful basis We use your contact information to facilitate and enable our relationship with you as a prospective, new or existing merchant We use your contact information to send you marketing communications via email or text about relevant products and services We process this information based on our legitimate interest in contacting you to in the course of offering or providing relevant products and services to you Where required by law we rely on your consent in order to send you direct marketing We use your verification information, in order to validate your identity, fulfill our regulatory obligations, and conduct due diligence in the form of Know Your Customer (“KYC”) or Know Your Business (“KYB”) checks We process this information where it is necessary to comply with a legal obligation We also process this information where it is in our legitimate interests to do so to detect and prevent fraud and money laundering We use recordings of calls with you for training, product development and marketing purposes.
33Where required by law we rely on your consent in order to send you direct marketing We use your contact information and verification information to comply with our legal and regulatory obligations We process this information where it is necessary to comply with a legal obligation We anonymize and aggregate your information and process it to ensure the security, stability, performance and development of our services We process this information where it is in our legitimate interests to do so to securely and effectively maintain and develop our products and services ‍ Merchant Customers Purposes for which we process data Our lawful basis We use your contact, cardholder, transaction, technical and verification information to process payments and otherwise provide our services to you We process this information where it is in our legitimate interests to do so to securely and effectively deliver our services We use your contact, cardholder, transaction, technical and verification information to detect and prevent fraudulent activity, financial crime and any other illegal or unauthorized use of Checkout services We process this information where it is necessary to comply with a legal obligation We also process this information where it is in our legitimate interests to do so to detect and prevent fraud and money laundering We use your contact, cardholder, transaction, technical and verification information to comply with our legal and regulatory obligations We process this information where it is necessary to comply with a legal obligation We use your contact, and audio visual and biometric information to validate your identity (when using Checkout’s Identity Verification Services) We process this information where it is necessary for the performance of a contract We only process biometric information with your explicit consent We anonymize and aggregate your information and process it to ensure the security, stability, performance and development of our services We process this information where it is in our legitimate interests to do so to securely and effectively maintain and develop our products and services ‍ Website Users Purposes for which we process data Our lawful basis We use your technical information to perform data analytics to improve and optimize our website, products, services, marketing, customer relationships and experiences as further described in our Cookies Policy We process this information where it is in our legitimate interests to do so to securely and effectively maintain and develop our website Where we use certain types of cookies, we will ask for your consent.
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