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| 15 | Terms & policies Service Terms Country Terms Privacy Notice Cookie policy Regulatory RDR terms Disclaimer Payment methods rules Claims processing Checkout.com Privacy Notice This notice was last updated on 23 April 2026. | 15 | Terms & policies Service Terms Country Terms Privacy Notice Cookie policy Regulatory RDR terms Disclaimer Payment methods rules Claims processing Checkout.com Privacy Notice This notice was last updated on 19 June 2026. |
| 30 | Sensitive information: proof of address, copy of a personal identification card or passport, financial information and other information as required to validate your identity and background -Where you provide it to us directly in the course of registering a Merchant for our services -From certain trusted third parties, for example those with whom you may have shared your data, including companies which provide information on company directors and shareholding Merchant Customers: Data we collect Where we collect it Contact information: your name, email address, phone number, personal or business postal address Where you make a purchase through a Merchant that uses Checkout to process payments, utilize a physical or virtual card issued by Checkout, or use our verification services Cardholder information: your payment card details and billing address Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout Transaction information: information relating to a purchase, including currency, amount, and the identity of the Merchant Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout Technical information: your IP address and device information (including the type of browser and operating system and version you use, unique device identifier, and mobile network information) Where you make a purchase through a Merchant that uses Checkout to process payments, or use our verification services Verification information: proof of address, copy of a personal identification card or passport and other information as required to validate your identity Where you apply for a physical or virtual card issued by Checkout or use our verification services Audio visual and, subject to your consent, biometric information: any videos, images, copies of relevant identity documents, face and voice recordings, from which biometric data such as a faceprint, or a voiceprint, can be extracted Where you upload this information while validating your identity using Checkout’s identity verification services Sensitive information: your payment card details, copies of relevant identity documents, and biometric data derived from images of you (for example, an image of your face from a face scan), copies of personal identification cards or passport and other information as required to validate your identity Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout Where you upload this information while validating your identity using Checkout’s identity verification services Where you apply for a physical or virtual card issued by Checkout or use our verification services Please note that where you are a Merchant Customer you should also consult the privacy notice of the Merchant from whom you are making a purchase to understand how they may process and share your personal data. Website Users: Data we collect Where we collect it Technical information: IP address and device information (including the type of browser and operating system and version you use, unique device identifier and mobile network information) and your activity when using this website including information on your access times to this website (for example time zone settings and location), pages viewed, URLs clicked on and the pages you visited before and after navigating to this website We use cookies, server logs and other technologies, such as web beacons, to collect this information. | 30 | Sensitive information: proof of address, copy of a personal identification card or passport, financial information and other information as required to validate your identity and background -Where you provide it to us directly in the course of registering a Merchant for our services -From certain trusted third parties, for example those with whom you may have shared your data, including companies which provide information on company directors and shareholding Merchant Customers: Data we collect Where we collect it Contact information: your name, email address, phone number, personal or business postal address Where you make a purchase through a Merchant that uses Checkout to process payments, utilize a physical or virtual card issued by Checkout, or use our verification services Cardholder information: your payment card details and billing address Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout Transaction information: information relating to a purchase, including country, currency, amount, and the identity of the Merchant Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout Technical information: your IP address and device information (including the type of browser and operating system and version you use, unique device identifier, and mobile network information) Where you make a purchase through a Merchant that uses Checkout to process payments, or use our verification services Verification information: proof of address, copy of a personal identification card or passport and other information as required to validate your identity Where you apply for a physical or virtual card issued by Checkout or use our verification services Audio visual and, subject to your consent, biometric information: any videos, images, copies of relevant identity documents, face and voice recordings, from which biometric data such as a faceprint, or a voiceprint, can be extracted Where you upload this information while validating your identity using Checkout’s identity verification services Sensitive information: your payment card details, copies of relevant identity documents, and biometric data derived from images of you (for example, an image of your face from a face scan), copies of personal identification cards or passport and other information as required to validate your identity Where you make a purchase through a Merchant that uses Checkout to process payments or utilize a physical or virtual card issued by Checkout Where you upload this information while validating your identity using Checkout’s identity verification services Where you apply for a physical or virtual card issued by Checkout or use our verification services Please note that where you are a Merchant Customer you should also consult the privacy notice of the Merchant from whom you are making a purchase to understand how they may process and share your personal data. Website Users: Data we collect Where we collect it Technical information: IP address and device information (including the type of browser and operating system and version you use, unique device identifier and mobile network information) and your activity when using this website including information on your access times to this website (for example time zone settings and location), pages viewed, URLs clicked on and the pages you visited before and after navigating to this website We use cookies, server logs and other technologies, such as web beacons, to collect this information. |
| 41 | Depending on your jurisdiction, you may have a right to object to any automated decisions we have made and request that any such decisions are reviewed by a human. | — | Removed |
| 42 | For information on how to exercise this right please see Your Choices and Rights below. | — | Removed |
| 45 | This does not result in any permanent decision or classification, and all blocks are reviewed and handled by human operators. Your choices and rights Depending on your jurisdiction, you have rights and choices over the way your information is used by us: Right to opt-out of direct marketing communications: This enables you to opt-out of receiving marketing communications from us. | 43 | This does not result in any permanent decision or classification, and all blocks are reviewed and handled by human operators. |
| 44 | Depending on your jurisdiction, you may have a right to object to any automated decisions we have made and request that any such decisions are reviewed by a human. | ||
| 45 | For information on how to exercise this right please see Your Choices and Rights below. Your choices and rights Depending on your jurisdiction, you have rights and choices over the way your information is used by us: Right to opt-out of direct marketing communications: This enables you to opt-out of receiving marketing communications from us. | ||
| 60 | These service providers help us with data and cloud services, website hosting, data analysis, background and screening, application services, advertising networks, information technology and related infrastructure, customer service, communications, and auditing. | 60 | These service providers help us with data and cloud services, website hosting, data analysis, background screening, fraud detection and prevention, application services, advertising networks, information technology and related infrastructure, customer service, communications, and auditing. |
| 81 | Email address: dpo@checkout.com Postal Address: Data Protection Officer, Checkout Ltd Wenlock Works, Shepherdess Walk, London N1 7BQ United Kingdom You can also contact or complain to your local supervisory authority (for example the UK Information Commissioner’s Office (ICO) here ), however please consider contacting us first so that we can address your question directly. Biometric Data If you consent to our collection of biometric information or if our collection of biometric information is otherwise permitted by law, you agree that we may collect your imagery of the face, and voice recordings, from which an identifier template such as a faceprint, a minutiae template, or a voiceprint, can be extracted in order to verify your identity using Checkout’s verification services. | 81 | Email address: dpo@checkout.com Postal Address: Data Protection Officer, Checkout Ltd Wenlock Works, Shepherdess Walk, London N1 7BQ United Kingdom You can also contact or complain to your local supervisory authority, however please consider contacting us first so that we can address your question directly. Biometric Data If you consent to our collection of biometric information or if our collection of biometric information is otherwise permitted by law, you agree that we may collect your imagery of the face, and voice recordings, from which an identifier template such as a faceprint, a minutiae template, or a voiceprint, can be extracted in order to verify your identity using Checkout’s verification services. |
| 85 | This data is used for fraud prevention, stored for no more than 96 hours, and does not result in permanent classification, profiling or denial of service. Country-specific notices Notice relating to our operations in Brazil Checkout.com is providing the following supplemental information for individuals whose personal information is collected or held by Checkout do Brasil institiução de Pagamento Ltda. or any of its affiliated companies. | 85 | This data is used for fraud prevention, stored for no more than 96 hours, and does not result in permanent classification, profiling or denial of service. Notices relating to our operations in specific countries Australia Checkout.com is providing the following supplemental information for individuals whose personal information is collected or held by Checkout.com Australia Pty Ltd or any of its affiliated companies. Checkout.com Australia Pty is a regulated financial services provider subject to legal and regulatory that require us to identify and verify the identity of individuals, and entities with whom we do business. |
| 86 | The data protection officer for Checkout do Brasil institiução de Pagamento Ltda. can be contacted at dpo@checkout.com. Notice relating to our operations in Canada Checkout.com is providing the following supplemental information for individuals whose personal information is collected or held by Checkout Payment Systems Canada Inc. or any of its affiliated companies. | 86 | Accordingly, we are unable to provide payment processing or merchant services on an anonymous or pseudonymous basis. If you have a concern or complaint about how Checkout.com Australia has collected or used your personal information, or if you believe we have breached the Australian Privacy Principles, please contact our Data Protection Officer at dpo@checkout.com. We will acknowledge your complaint and aim to investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au . Brazil Checkout.com is providing the following supplemental information for individuals whose personal information is collected or held by Checkout do Brasil institiução de Pagamento Ltda. or any of its affiliated companies. |
| 87 | The data protection officer for Checkout do Brasil institiução de Pagamento Ltda. can be contacted at dpo@checkout.com. Canada Checkout.com is providing the following supplemental information for individuals whose personal information is collected or held by Checkout Payment Systems Canada Inc. or any of its affiliated companies. | ||
| 93 | If you have any questions about how your personal data is processed or if you would like to exercise any of your rights in respect of your personal data, you may contact you can contact our Data Protection Officer using the contact details provided above. Notice relating to our operations in France Checkout.com is providing the following supplemental information for individuals whose personal information is collected or held by Checkout SAS or any of its affiliated companies. Instruction on the processing of your Personal Data after your death . | 94 | If you have any questions about how your personal data is processed or if you would like to exercise any of your rights in respect of your personal data, you may contact you can contact our Data Protection Officer dpo@checkout.com France Checkout.com is providing the following supplemental information for individuals whose personal information is collected or held by Checkout SAS or any of its affiliated companies. Instruction on the processing of your Personal Data after your death . |
| 115 | United Kingdom You have the right to complain to Checkout if you think it has not handled personal data responsibly and in line with good practice, such as where you: have concerns with our response to a data subject access request (DSAR), or other rights request; have been impacted by a personal data breach by Checkout; have concerns about the way we have used your personal information (for example where we store it, how long we have kept it for, or its accuracy). | ||
| 116 | You must first raise your complaint with Checkout, before escalating it to the Information Commissioner's Office (ICO). | ||
| 117 | Complete the form below to submit a data protection complaint. | ||
| 118 | This form should only be used if you have a complaint about how Checkout has dealt with your personal data. | ||
| 119 | Time Period In line with ICO guidance, Checkout will: acknowledge receipt of complaints within 30 days of receiving them; without undue delay, take appropriate steps to respond to complaints, including making appropriate enquiries; without undue delay, tell you the outcome of your complaint. | ||
| 120 | If you are not satisfied with our reply, you can complain directly to the ICO www.ico.org.uk. | ||
| 121 | The ICO will investigate your complaint further. | ||
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