Old version
July 31, 2026 00:35 UTC
e3015f4984cb05450238a2406c41c3cc1bb883c163da6bdd277fdd3e2526a951
CA-V-005381
New version
August 26, 2026 00:34 UTC
13fe63d2f19a5bae1e8e2cd65bfd801806b80e443a8562aa71689a357920a0e0
CA-V-006070
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Change Summary
Canva's Terms of Use now distinguish between print products sold directly by Canva and those sold through third-party Marketplace Sellers. Previously, all print services were provided by third-party print partners. Under the updated terms, purchases from Marketplace Sellers are governed by separate Print Marketplace Seller Terms in addition to Canva's main Terms, and Canva or print partners may reject orders for any reason. The company clarified that it cannot provide refunds for user errors or change-of-mind situations, but will refund orders rejected after payment is made.
medium severity
5 Sentences added
1 Sentences removed
6 Sentences modified
315 Sentences before
319 Sentences after
Added
Removed
Modified
BeforeAfter
0Home Trust Terms of Use Terms of Use These Terms of Use are effective as of 20 July 2026.0Home Trust Terms of Use Terms of Use These Terms of Use are effective as of 19 August 2026.
106Print orders are subject to additional fees and taxes as specified when you place a print order.106Print orders may be subject to additional fees and taxes as specified when you place a print order.
107Print services are provided by third party print partners who are responsible for completing, delivering or otherwise making available print orders.107Print products may be sold by Canva or in some countries, a third-party seller identified at checkout ("Marketplace Seller").
108You can choose to have your print order delivered to you or to pick it up at one of our partners’ locations (subject to availability in your area).108By purchasing a print product from a Marketplace Seller, you’re entering into a separate sale contract with that Marketplace Seller, governed by the Print Marketplace Seller Terms (the "Marketplace Seller Terms"), in addition to these Terms.
109Print products sold by Canva are provided by third-party print partners who are responsible for completing and delivering print orders.
110You can choose to have print orders sold by Canva delivered to you or to pick it up at one of our partners’ locations (subject to availability in your area).
113Unfortunately, we’re unable to provide refunds for errors made by you or if you just change your mind about a print order.
114Your order may be accepted or rejected by Canva or a print partner for any reason, for example, including if the product is unavailable or there is an error.
115If your order is rejected after payment has been made, the amount paid will be refunded.
112Unfortunately, we’re unable to provide refunds for errors made by you or if you just change your mind about a print order.Removed
115Printing is done through our print partners and can be delivered to you, or picked up at a partner’s location (where available).119Printing is done through our print partners or by a third-party seller and can be delivered to you, or picked up at a partner/ seller’s location (where available).
314Other policies Canva Manual Domain Attestation Indirect Master Services Agreement SMS Terms Children under 13 using Canva Education (U.S. COPPA) – data retention Cavalry Terms Fontsmith Collection End User License Agreement Feature-Specific Terms Canva Master Services Agreement Canva AI Beta Program Terms Affinity Terms AI Product Terms Canva Education Additional Terms Canva's Content License Agreement Data Processing Addendum Contributor Agreement Cookies Policy Acceptable Use Policy Privacy Policy318Other policies Print Marketplace Seller Terms Canva Manual Domain Attestation Indirect Master Services Agreement SMS Terms Children under 13 using Canva Education (U.S. COPPA) – data retention Cavalry Terms Fontsmith Collection End User License Agreement Feature-Specific Terms Canva Master Services Agreement Canva AI Beta Program Terms Affinity Terms AI Product Terms Canva Education Additional Terms Canva's Content License Agreement Data Processing Addendum Contributor Agreement Cookies Policy Acceptable Use Policy Privacy Policy
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