Dun & Bradstreet's privacy policy was updated in an update detected on July 14, 2026, with changes to website contact and cookie functionality sections. The document removed detailed cookie preference options and chat functionality disclosures that were previously displayed, and simplified language around contact forms and chat requirements. The practical effect is that users now encounter a streamlined contact and cookie interface, though the specific mechanics of what cookies are collected and how chat is enabled may have changed.
The updated privacy policy removed explicit language describing how users can manage cookie preferences and enable chat functionality. Previously, the policy stated that users could click 'Manage Choices' to enable or disable specific cookies including 'Chat' cookies. The revised version no longer includes these detailed preference options in the displayed policy language. The terms now indicate that chat functionality requires accepting 'Chat Cookies,' but the granular control mechanisms previously described have been removed from the public policy disclosure.
The updated policy removes published descriptions of cookie preference controls that users could previously reference to understand their options. In GDPR and PECR jurisdictions, transparency about how users can manage cookie consent is a regulatory requirement; the removal of this documentation from the public policy may create compliance gaps unless the actual website interface maintains granular consent controls and they are documented elsewhere. Organizations relying on Dun & Bradstreet as a vendor or partner may need to reassess whether the simplified disclosure provides sufficient transparency for their own regulatory obligations.
→ Chat functionality on the Dun & Bradstreet website will require accepting Chat Cookies as stated in the updated terms, with no longer-documented alternative preferences.
This is the 4th significant Transparency Removal change Dun & Bradstreet has made since ConductAtlas began monitoring.
ConductAtlas has recorded 2 material changes to this document (since June 2026). An additional minor or cosmetic changes were excluded.
Across all monitored documents, Dun & Bradstreet has made 4 significant changes.
4 of Dun & Bradstreet's significant changes have been classified as negative for consumers.
Removed language describing how users can use 'Manage Choices' to enable or disable specific cookies, simplifying the stated cookie consent process.
Removed explicit procedural language requiring users to enable 'Chat' cookies to use chat support, though chat functionality requirement remains stated.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
The privacy policy no longer explicitly explains how you can control which cookies are used on the website.
The change removes descriptive language around cookie consent mechanics and chat functionality from the published privacy policy, specifically eliminating references to 'Manage Choices,' granular cookie categories, and the process for enabling chat. For organizations evaluating Dun & Bradstreet as a vendor or tracking privacy governance frameworks, this represents a simplification of disclosed consent controls. In EU and UK contexts, where GDPR and PECR require clear disclosure of cookie management mechanisms, the removal of this language warrants review to ensure the actual website implementation still provides required consent controls, even if the policy document no longer describes them in detail. Compliance teams should verify whether functional cookie preference controls remain in place despite their removal from the published policy text.
Full compliance analysis
Regulatory exposure, obligation analysis, escalation trigger, board language, and recommended action.
Analyst $49/moConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-003694.
Dun & Bradstreet removed seven sentences from its Terms of Use that described cookie preferences, chat functionality, and privacy controls. …
Dun & Bradstreet updated its Terms of Use on July 8, 2026 to add explicit cookie and chat functionality disclosures. …
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
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