Gusto updated contact email addresses in its Employer Terms of Service on June 26, 2026. The arbitration opt-out form submission email changed from a company-specific address to legal-opt-outs@gusto.com, and the general contact email for questions about the agreement changed from a company-specific address to support@gusto.com. This change affects how employers submit arbitration opt-out requests and contact Gusto with questions about the terms.
The updated terms direct employers to submit arbitration opt-out requests to legal-opt-outs@gusto.com instead of the previous email address, and to send general questions about the agreement to support@gusto.com. These are administrative contact updates with no change to the substantive terms, arbitration requirements, or employer rights. Employers who wish to opt out of arbitration should use the updated email address to ensure their request reaches the correct department.
Employers who wish to opt out of arbitration must use the correct email address to ensure their request is processed. The updated contact addresses ensure opt-out requests and inquiries reach the appropriate departments within Gusto's organization.
Email address for submitting arbitration opt-out requests updated to legal-opt-outs@gusto.com
Email address for questions about the agreement updated to support@gusto.com
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change updates administrative contact email addresses in the Employer Terms of Service with no modification to substantive legal provisions. The arbitration opt-out submission process remains unchanged in structure and requirements; only the email destination has been updated. No regulatory, compliance, or operational exposure is created by this administrative update.
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