Gusto updated two email contact addresses in its Terms of Service on June 13, 2026. The arbitration opt-out submission address changed from a generic email to legal-opt-outs@gusto.com, and the general contact address for questions about the agreement changed from a generic email to support@gusto.com. This clarifies where employers should direct opt-out requests and inquiries, but does not alter the underlying arbitration or dispute resolution terms.
The updated Terms of Service now directs employers to submit arbitration opt-out requests to legal-opt-outs@gusto.com instead of a generic email address, and directs general questions about the agreement to support@gusto.com. This is an administrative change that does not modify the substantive terms governing arbitration, dispute resolution, or employer rights and obligations under the agreement.
Updated from a generic email to legal-opt-outs@gusto.com for employers submitting arbitration opt-out requests.
Updated from a generic email to support@gusto.com for employers with questions about the agreement or platform.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
This change is purely administrative: two contact email addresses were updated. No substantive terms were modified, no new rights or obligations were created, and no change in dispute resolution, data handling, or compliance framework occurred. …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002940.
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