Gusto updated two email addresses in their Terms of Service on May 21, 2026. The opt-out request email address changed from legal-opt-outs@gusto.com to a redacted address ([email protected]), and the general support contact email changed from support@gusto.com to a redacted address ([email protected]). Users who need to contact Gusto or submit opt-out requests should use the updated email addresses provided in the revised terms.
The updated terms provide new email addresses for contacting Gusto and submitting opt-out requests. The change affects how users initiate contact with Gusto support and how they submit formal opt-out requests. Users who wish to contact Gusto or exercise opt-out rights should reference the updated email addresses in the revised terms.
Users who need to contact Gusto support or submit opt-out requests must use the updated email addresses provided in the revised terms. Using outdated contact information may result in requests not reaching the intended recipient.
→ Update bookmarks or records with the new email addresses for Gusto support and opt-out requests if you previously saved the old addresses
→ Opt-out or support requests sent to the previous email addresses may not be received or processed
→ Communication attempts to outdated contact addresses may result in no response
Email addresses for submitting opt-out requests and contacting customer support were updated to new addresses.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Gusto updated two contact email addresses in their consumer terms. This is a procedural clarification with no material change to underlying rights, obligations, or governance. No regulatory or compliance escalation appears necessary. If your organization maintains records of Gusto contact procedures for customer-facing documentation, update those references to reflect the new addresses.
Full compliance analysis
Obligation analysis, escalation trigger, board language, and recommended action.
Monitor: regulatory citations + obligations. Compliance: full compliance memo.
ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-002219.
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