Cohere updated its privacy policy on May 2, 2026 to add specific retention timelines and procedures for handling personal information. The revised policy now explicitly states that inputs and outputs on the Platform are retained for 30 days for Enterprise Users, clarifies that Trial Users and Researchers should not be providing personal information, and establishes a process for requesting deletion of inadvertently included personal data by emailing privacy@cohere.com with a typical one-month response time. The policy also added guidance for requests related to training data, directing users to a separate Model Training Privacy Notice and noting that Cohere does not intentionally collect personal information for training purposes.
Enterprise customers: If you ask Cohere to delete personal information you accidentally submitted, they will respond within a month for straightforward requests or longer if the request is complex.
The updated policy establishes a concrete 30-day retention timeline for enterprise users' inputs and outputs on the Platform, whereas the previous version referenced retention practices without specific durations. The policy now provides an explicit process for requesting deletion of inadvertently included personal information by emailing privacy@cohere.com, with Cohere stating it normally responds within one month or up to three months for complex requests. You can request deletion of personal data by contacting privacy@cohere.com with details about the information and reasons it should not appear.
→ If you inadvertently submitted personal information to the Cohere Platform, you can request deletion by emailing privacy@cohere.com with details about the information and reasons it should not appear
→ If your request relates to training data, review the Model Training Privacy Notice before submitting to Cohere
Establishes 30-day retention for inputs and outputs on the Platform for Enterprise Users
Adds formalized process for requesting deletion of inadvertently submitted personal information via privacy@cohere.com with one-month normal response time and three-month extended timeline for complex requests
States that Platform is not intended to process personal information for Trial Users and Researchers
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Cohere added specific retention timelines, deletion procedures, and clarifications regarding personal data handling across user categories. The changes establish concrete operational commitments: 30-day retention for enterprise users, a email-based deletion request process with defined response …
Regulatory exposure, obligation change, escalation trigger, board-ready language, and recommended action for legal and compliance teams.
Unlock the full institutional analysis — InsightConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-001575.
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