Twilio is authorized to process name, email address, phone number, meeting or webinar subject, meeting ID, start date and time, and meeting summaries for the purpose of delivering Zoom service notifications including phone authentication, meeting invites, and AI feature requests, with processing in the United States and European Union under SCCs.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Meeting summaries and meeting subjects are among the data categories Twilio may process for notification delivery; these categories may contain substantive business or sensitive information, and their inclusion in notification infrastructure creates a disclosure pathway beyond the core meeting experience.
Under this provision, Twilio may process meeting subjects and meeting summaries as part of notification delivery, in addition to standard contact identifiers such as name, email, and phone number. This applies to all Zoom notifications including AI feature enablement requests, not only transactional authentication messages.
Cross-platform context
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Compare across platforms →"For notifications from Zoom such as those related to the services, phone authentication, meeting invites, meeting summaries and requests to enable AI features, Twilio may process the following data: Name Email address Phone number Meeting or webinar subject Meeting/webinar ID Meeting date and start time Meeting summary United States, European Union SCCsExcerpt from Zoom's Sub-Processors
1) REGULATORY LANDSCAPE: This provision engages GDPR for EU data subjects whose meeting metadata including subjects and summaries are processed by Twilio in the United States under SCCs.
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Meeting summaries and meeting subjects are among the data categories Twilio may process for notification delivery; these categories may contain substantive business or sensitive information, and their inclusion in notification infrastructure creates a disclosure pathway beyond the core meeting experience.
Under this provision, Twilio may process meeting subjects and meeting summaries as part of notification delivery, in addition to standard contact identifiers such as name, email, and phone number. This applies to all Zoom notifications including AI feature enablement requests, not only transactional authentication messages.
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