Sendbird is authorized to process user name, Workvivo ID, and Customer Content submitted via the Workvivo chat feature, when that feature is optionally enabled, with processing in the European Union and United States under Standard Contractual Clauses.
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This provision was added in November 2025 following the removal of Zendesk; organizations using Workvivo should assess whether their data protection documentation reflects Sendbird as a new subprocessor for chat content and whether their employees have been notified of this processing arrangement.
Under this provision, Customer Content submitted through Workvivo's chat feature is processed by Sendbird in the European Union and United States under SCCs when the chat functionality is enabled. This provision applies only to Workvivo customers who have activated the chat feature, not to standard Zoom platform users.
Cross-platform context
See how other platforms handle Sendbird Chat Functionality for Workvivo Customers and similar clauses.
Compare across platforms →"Sendbird Chat Functionality for Workvivo Customers (Optional) If a customer chooses to use the Chat functionality in Workvivo, then Sendbird may process: User name Workvivo ID Customer Content or any data the Customer chooses to submit via the Chat functionality European Union, United States SCCsExcerpt from Zoom's Sub-Processors
1) REGULATORY LANDSCAPE: This provision engages GDPR for EU Workvivo users whose chat content is processed by Sendbird, and engages employee data protection considerations given Workvivo's function as an employee communications platform.
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This provision was added in November 2025 following the removal of Zendesk; organizations using Workvivo should assess whether their data protection documentation reflects Sendbird as a new subprocessor for chat content and whether their employees have been notified of this processing arrangement.
Under this provision, Customer Content submitted through Workvivo's chat feature is processed by Sendbird in the European Union and United States under SCCs when the chat functionality is enabled. This provision applies only to Workvivo customers who have activated the chat feature, not to standard Zoom platform users.
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