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Sendbird is authorized to process user name, Workvivo ID, and Customer Content submitted via the Workvivo chat feature, when that feature is optionally enabled, with processing in the European Union and United States under Standard Contractual Clauses.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision was added in November 2025 following the removal of Zendesk; organizations using Workvivo should assess whether their data protection documentation reflects Sendbird as a new subprocessor for chat content and whether their employees have been notified of this processing arrangement.
Under this provision, Customer Content submitted through Workvivo's chat feature is processed by Sendbird in the European Union and United States under SCCs when the chat functionality is enabled. This provision applies only to Workvivo customers who have activated the chat feature, not to standard Zoom platform users.
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"Sendbird Chat Functionality for Workvivo Customers (Optional) If a customer chooses to use the Chat functionality in Workvivo, then Sendbird may process: User name Workvivo ID Customer Content or any data the Customer chooses to submit via the Chat functionality European Union, United States SCCsExcerpt from Zoom's Sub-Processors
1) REGULATORY LANDSCAPE: This provision engages GDPR for EU Workvivo users whose chat content is processed by Sendbird, and engages employee data protection considerations given Workvivo's function as an employee communications platform. Employer use of chat monitoring or processing tools may additionally engage national employment data protection laws in EU member states, which vary in their requirements for employee notice and consent. 2) GOVERNANCE EXPOSURE: Medium. Sendbird was added as a subprocessor in November 2025, meaning organizations that have not updated their vendor documentation since that date may have an outdated subprocessor list. The processing of chat content submitted by employees through Workvivo implicates workplace data monitoring considerations that may require employee notice under applicable national law. 3) JURISDICTION FLAGS: EU organizations using Workvivo should assess whether employee notice requirements under applicable national employment law are satisfied for Sendbird's processing of chat content. Organizations in Germany, France, and other EU member states with strong employee data protection traditions should confirm whether Sendbird's chat processing requires works council consultation or employee notification. 4) CONTRACT AND VENDOR IMPLICATIONS: Procurement teams that recently contracted for or renewed Workvivo should confirm that Sendbird is reflected as an authorized subprocessor in their Zoom DPA. Organizations that previously relied on Zendesk as a subprocessor and have since transitioned to Sendbird should update their vendor risk assessments and Records of Processing Activities accordingly. 5) COMPLIANCE CONSIDERATIONS: Compliance teams should confirm that employee privacy notices for Workvivo users reflect Sendbird's processing of chat content. Records of Processing Activities should be updated to reflect Sendbird as of the November 2025 addition date. Organizations should review Sendbird's Security documentation referenced in the document as part of vendor due diligence for employee communications content.
This provision was added in November 2025 following the removal of Zendesk; organizations using Workvivo should assess whether their data protection documentation reflects Sendbird as a new subprocessor for chat content and whether their employees have been notified of this processing arrangement.
Under this provision, Customer Content submitted through Workvivo's chat feature is processed by Sendbird in the European Union and United States under SCCs when the chat functionality is enabled. This provision applies only to Workvivo customers who have activated the chat feature, not to standard Zoom platform users.
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