Xbox · Xbox Terms of Use

Limitation of Liability

High severity
Share 𝕏 Share in Share

Why it matters

If Microsoft's service fails and causes you financial harm or loss of data, the agreement attempts to cap or eliminate Microsoft's financial responsibility for those losses.

Consumer impact

This agreement significantly affects consumers by requiring U.S.-based users to waive their right to a jury trial and class action participation, instead resolving disputes through individual binding arbitration. Microsoft retains broad rights to suspend or terminate accounts, modify services, and use user-generated content under a wide license grant. You can opt out of the arbitration clause by sending written notice to Microsoft's arbitration opt-out address within 30 days of first agreeing to the terms.

Applicable agencies

  • FTC
    Overly broad liability disclaimers may constitute unfair or deceptive practices under FTC Act Section 5 if they mislead consumers about their legal rights.
    File a complaint →
  • State AG
    State consumer protection statutes often prohibit liability waivers that purport to eliminate remedies for consumer harm.
    File a complaint →

Provision details

Document information
Document
Xbox Terms of Use
Entity
Xbox
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-000979
Document ID
CA-D-00185
Evidence Provenance
Source URL
Wayback Machine
SHA-256
51bad4c363691080467bfb94a968a97a7e4f32130b566824a7c01069a1d071fd
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Xbox | Document: Xbox Terms of Use | Record: CA-P-000979
Captured: 2026-03-20 10:17:26 UTC | SHA-256: 51bad4c363691080…
URL: https://conductatlas.com/platform/xbox/xbox-terms-of-use/limitation-of-liability/
Accessed: April 4, 2026
Classification
Severity
High
Categories

Other provisions in this document