Wise · Wise Terms of Use

Fee and Exchange Rate Terms

Medium severity
Share 𝕏 Share in Share

Why it matters

The actual cost of your transfer depends on both the stated fee and the exchange rate applied, and understanding both is essential to knowing the true cost of using Wise.

Consumer impact

Wise's US Customer Agreement limits your ability to sue Wise in court and requires arbitration for most disputes, eliminating your right to join a class action lawsuit. Wise can suspend or close your account with limited notice, potentially freezing access to your funds, and its liability to you is capped at fees you paid in the prior 12 months. You can opt out of the arbitration clause by notifying Wise in writing within 30 days of first accepting the agreement.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you believe you were charged an incorrect fee or an incorrect exchange rate was applied, contact Wise Support through the Help section of the app or website with your transaction reference number and a description of the discrepancy.

Applicable agencies

  • CFPB
    The CFPB enforces Regulation E remittance transfer rules requiring transparent pre-payment disclosure of fees, exchange rates, and recipient amounts for international money transfers.
    File a complaint →

Provision details

Document information
Document
Wise Terms of Use
Entity
Wise
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001388
Document ID
CA-D-00265
Evidence Provenance
Source URL
Wayback Machine
SHA-256
a4a0aed898c3119e82fe32ebf797a3465a444050954cb22cedbd379bc0e2ffdd
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Wise | Document: Wise Terms of Use | Record: CA-P-001388
Captured: 2026-03-20 12:08:23 UTC | SHA-256: a4a0aed898c3119e…
URL: https://conductatlas.com/platform/wise/wise-terms-of-use/fee-and-exchange-rate-terms/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

Other provisions in this document