Provision record
Windsurf · Windsurf Security & Data Handling · View original document ↗

Customer data used for troubleshooting and bug resolution

Medium severity Medium confidence Explicit document language Common · 279 of 352 platforms

Key Facts

What does Windsurf use customer data for?
Windsurf uses customer data to troubleshoot, prevent, and resolve product-related issues, software bugs, and security incidents in order to maintain service functionality and reliability.
Does Windsurf use customer data to troubleshoot, prevent, and resolve product-related issues?
Windsurf uses customer data to troubleshoot, prevent, and resolve product-related issues, software bugs, and security incidents in order to maintain service functionality and reliability.
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This analysis describes what Windsurf's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes an explicit permitted use of customer data for operational purposes, meaning customer data may be accessed or processed during incident response and debugging activities.

Interpretive note: The excerpt appears to be a list item describing a permitted data use purpose rather than a standalone clause; the surrounding context (e.g., what data, under what conditions) is not present in the excerpt and may affect the full scope of this provision.

Recent Activity

This document changed recently

High Jul 6, 2026

The updated terms establish a default policy permitting Windsurf to use customer data for model training purposes to improve services. Previously, the company required explicit opt-in before any training use. Under the revised policy, data training occurs automatically for free and paid users unless they affirmatively opt out through the Data Controls settings page. Once disabled, the terms state your data will not be used for training and Zero Data Retention will be enabled with model providers. Enterprise customers operate under a different standard, requiring express prior written consent before any training use occurs.

View change record →
Medium Jun 23, 2026

The updated document establishes explicit commitments about how Windsurf protects data and manages security. The terms state that all data transmission is encrypted in transit and at rest, that access to production systems is restricted to a small number of employees or contractors based on business roles, and that production systems are monitored via logging, error handling, and monitoring dashboards. The document discloses that Windsurf obtained SOC 2 Type II certification as of March 2024 and that all employees and contractors are required to use multi-factor authentication and receive annual security training. These disclosures describe organizational practices rather than establishing new user-facing rights or obligations.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 3333 other provisions on other platforms.

Consumer impact (what this means for users)

Readers' data may be accessed and used by Windsurf when troubleshooting product issues, bugs, or security incidents.

How other platforms handle this

Square Medium

we may use this information to make it easier for you to find the people you want to send payments to, for account and identity verification and fraud prevention purposes, to reduce the risk you will send payments to the wrong person, or to provide other personalized services.

Google Cloud Medium

We evaluate Service Data to help us improve the performance and functionality of Cloud Services.

Notion Medium

Developing new products and services and improving the Services

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Troubleshoot, prevent and resolve issues such as product-related issues, software bugs or security incidents to maintain service functionality and reliability.

Excerpt from Windsurf's Security & Data Handling

Applicable regulations

EU AI Act
European Union
CCPA/CPRA
California, USA
Colorado AI Act
US-CO
ePrivacy Directive
European Union
EU AI Act - High Risk Provisions
EU
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Windsurf Security & Data Handling
Entity
Windsurf
Document last updated
May 11, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-061025
Document ID
CA-D-00783
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
87e0c922df6f81ddd3b0b0cd1a4c89e032f31245c90a31c47bfc8fc12173717b
Analysis generated
July 9, 2026 07:22 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Windsurf
Document: Windsurf Security & Data Handling
Record ID: CA-P-061025
Captured: 2026-07-09 07:22:40 UTC
SHA-256: 87e0c922df6f81dd…
URL: https://conductatlas.com/platform/windsurf/windsurf-security-data-handling/provision/CA-P-061025/customer-data-used-for-troubleshooting-and-bug-resolution/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Windsurf's Customer data used for troubleshooting and bug resolution clause do?

This clause establishes an explicit permitted use of customer data for operational purposes, meaning customer data may be accessed or processed during incident response and debugging activities.

How does this clause affect you?

Readers' data may be accessed and used by Windsurf when troubleshooting product issues, bugs, or security incidents.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Windsurf?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Windsurf.