“Troubleshoot, prevent and resolve issues such as product-related issues, software bugs or security incidents to maintain service functionality and reliability.”
This analysis describes what Windsurf's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes an explicit permitted use of customer data for operational purposes, meaning customer data may be accessed or processed during incident response and debugging activities.
Interpretive note: The excerpt appears to be a list item describing a permitted data use purpose rather than a standalone clause; the surrounding context (e.g., what data, under what conditions) is not present in the excerpt and may affect the full scope of this provision.
The updated terms establish a default permission for Windsurf to use customer data for model training to improve services. Previously, the company required explicit opt-in before any training use. Paid plan users can now opt out at any time through the Data Controls settings page, after which their data will not be used for training and Zero Data Retention will be enabled with model providers. Enterprise customers must provide express prior written consent before any training use occurs. Teams plan users cannot opt out individually; only administrators can exercise this right.
View change record →Readers' data may be accessed and used by Windsurf when troubleshooting product issues, bugs, or security incidents.
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"Troubleshoot, prevent and resolve issues such as product-related issues, software bugs or security incidents to maintain service functionality and reliability.Excerpt from Windsurf's Security at Cognition
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This clause establishes an explicit permitted use of customer data for operational purposes, meaning customer data may be accessed or processed during incident response and debugging activities.
Readers' data may be accessed and used by Windsurf when troubleshooting product issues, bugs, or security incidents.
ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.
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