WhatsApp · WhatsApp Terms of Service

Acceptable Use and Content Moderation

Medium severity
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Why it matters

WhatsApp has broad discretion to determine what constitutes a violation and to act against accounts, which could affect legitimate users if moderation decisions are incorrect.

Consumer impact

WhatsApp's Terms of Service grant the company a broad license to use content you share on the platform and reserve the right to suspend or terminate your account at any time. US users are subject to binding arbitration and class action waivers, significantly limiting legal recourse. You can review and adjust your privacy and data settings within the WhatsApp app under Settings > Privacy.

Applicable agencies

  • FTC
    Content moderation practices that are inconsistently applied or deceptively described may fall under FTC unfair or deceptive practice jurisdiction.
    File a complaint →

Provision details

Document information
Document
WhatsApp Terms of Service
Entity
WhatsApp
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-000949
Document ID
CA-D-00175
Evidence Provenance
Source URL
Wayback Machine
SHA-256
ca3e9e1984d9b78386fbd958844b8ad461d7ffea2edb54426a603ef5f09b148c
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: WhatsApp | Document: WhatsApp Terms of Service | Record: CA-P-000949
Captured: 2026-03-20 11:18:43 UTC | SHA-256: ca3e9e1984d9b783…
URL: https://conductatlas.com/platform/whatsapp/whatsapp-terms-of-service/acceptable-use-and-content-moderation/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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