This clause significantly limits your ability to hold Verizon accountable through the court system, including preventing you from joining other customers in a collective lawsuit.
Consumer impact
Verizon's terms framework governs how the company can collect and use your data, how billing disputes are handled, and what legal remedies are available to you as a customer. Key linked documents contain mandatory arbitration provisions that waive your right to sue Verizon in court or participate in class-action lawsuits. You can review Verizon's full customer agreement and opt out of arbitration within 30 days of service activation by mailing written notice to Verizon.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
Write a letter stating your name, account number, address, and that you are opting out of arbitration. Mail it to Verizon within 30 days of activating service or agreeing to updated terms.
Applicable agencies
FTC
The FTC oversees unfair or deceptive practices in consumer contracts, including mandatory arbitration provisions that may harm consumers.
State attorneys general have authority to challenge mandatory arbitration clauses under state consumer protection statutes, particularly in California and New York.