Provision record
Supabase · Supabase Terms of Service · View original document ↗

Basic Support During Subscription Period

Low severity Explicit document language Common · 297 of 352 platforms
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This analysis describes what Supabase's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium May 6, 2026

The relocation of Supabase's legal entity from Delaware to Singapore may affect which jurisdiction's courts and laws apply to disputes, potentially impacting your ability to pursue claims in US courts and changing which consumer protection laws govern your relationship. The requirement to explicitly click 'I Accept' rather than accepting through sign-up or service use clarifies consent but does not substantively change the agreement's terms. The new section on AI-powered tools discloses that Supabase may use AI chatbots for customer support; review that section to understand how such tools may process your inquiries.

View change record →

How other platforms handle this

Leonardo AI Medium

While your Subscription is paused, neither you, nor your Authorised Users, will have access to the Services, and you will not be charged Subscription Fees for the period of suspension.

Tinder Medium

If you believe we have taken action against your content or account in a way that does not comply with these Terms, you have the right to bring a claim for breach of contract under UK law.

Perplexity AI Medium

These Terms and the licenses granted hereunder may be assigned by the Company but may not be assigned by you without the prior express written consent of the Company.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
During the Subscription Period, Supabase will use commercially reasonable efforts to provide Customer with basic customer support via Supabase's standard support channels during Supabase's normal business hours.

Excerpt from Supabase's Terms of Service

Provision details

Document information
Document
Supabase Terms of Service
Entity
Supabase
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-055989
Document ID
CA-D-00681
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b05f1426ea2945724132049d0ec22530b3eef85e9a34314efce12ed1efa3c1f0
Analysis generated
May 10, 2026 15:04 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Supabase
Document: Supabase Terms of Service
Record ID: CA-P-055989
Captured: 2026-05-10 15:04:09 UTC
SHA-256: b05f1426ea294572…
URL: https://conductatlas.com/platform/supabase/supabase-terms-of-service/provision/CA-P-055989/basic-support-during-subscription-period/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

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Frequently Asked Questions

What does Supabase's Basic Support During Subscription Period clause do?

The clause states: “During the Subscription Period, Supabase will use commercially reasonable efforts to provide Customer with basic customer support via Supabase's standard support channels during Supabase's normal business hours.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.

Is ConductAtlas affiliated with Supabase?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Supabase.