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Mandatory arbitration in a specific venue and under a specific set of rules removes disputes from public courts, limits procedural options available to users, and requires users outside California to arbitrate in San Francisco County.
Interpretive note: The excerpt includes an ellipsis ('...of JAMS'), which may indicate omitted text specifying the full name or version of the rules. The canonical claim preserves the language as provided without speculating about omitted content.
The updated terms establish new content moderation procedures, including use of automated detection tools (hash-matching for CSAM, keyword filtering, direct message scanning) followed by human review before enforcement action, except where immediate action is necessary to prevent serious harm. Substack will notify users when content is removed or accounts are suspended for policy or safety reasons, unless notification would compromise an investigation or risk harm. Users may appeal content removal or account restrictions by contacting tos@substackinc.com, with Substack committing to respond within 3 business days. Beginning December 1, 2026, local VAT, GST, sales, or use tax will be added to Paid Subscription purchase prices, collected by Substack and remitted to applicable taxing authorities where its service provider is able to do so. You can report content violations using the report tool on each post or profile page, and appeal content moderation decisions by contacting the support email address.
View change record →Users cannot litigate disputes arising from or relating to the Terms in court; such disputes must be arbitrated in San Francisco County, California under JAMS Streamlined Arbitration Rules.
How other platforms handle this
The arbitration of any Dispute shall be administered by JAMS and conducted in accordance with the JAMS rules, including any Mass Arbitration Procedures and Guidelines applicable to the Dispute ("JAMS Rules")...
If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding...would allow class arbitration...this entire dispute resolution section will be unenforceable.
you may reject the change by sending us written notice within 30 days of the change to Credit Karma's address for Notice, in which case your account with Credit Karma will be immediately terminated
"Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules...of JAMS.Excerpt from Substack's Terms of Use
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Mandatory arbitration in a specific venue and under a specific set of rules removes disputes from public courts, limits procedural options available to users, and requires users outside California to arbitrate in San Francisco County.
Users cannot litigate disputes arising from or relating to the Terms in court; such disputes must be arbitrated in San Francisco County, California under JAMS Streamlined Arbitration Rules.
ConductAtlas has identified this type of provision across 197 platforms. See the full comparison.
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