Stripe · Stripe Terms of Service

Mandatory Arbitration and Class Action Waiver

High severity
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What it is

Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration. YOU AND STRIPE WAIVE YOUR RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN CLASS ACTION PROCEEDINGS.

Why it matters

This clause eliminates your ability to pursue collective legal action against Stripe, which is often the only practical remedy when individual damages are too small to litigate alone but widespread across many users.

Consumer impact

Businesses using Stripe may have their payouts withheld or placed in reserve for up to 180 days based on Stripe's unilateral risk assessment, potentially disrupting cash flow with limited recourse. Stripe can terminate or suspend accounts immediately, cutting off access to payment processing and potentially funds held in reserve. You can review and negotiate reserve terms before signing, and should maintain alternative payment processing arrangements as a contingency.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    Send a written notice to Stripe's legal team within 30 days of accepting the SSA stating your name, account ID, and that you are opting out of the mandatory arbitration provision. Retain a copy of this communication and request written confirmation of receipt.

Applicable agencies

  • CFPB
    The CFPB has statutory authority to regulate arbitration agreements in consumer financial services contracts under Dodd-Frank Act Section 1028.
    File a complaint →
  • FTC
    The FTC has authority to investigate mandatory arbitration clauses as potentially unfair or deceptive practices under FTC Act Section 5.
    File a complaint →

Provision details

Document information
Document
Stripe Terms of Service
Entity
Stripe
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
April 4, 2026
Record ID
CA-P-000750
Document ID
CA-D-00107
Evidence Provenance
Source URL
Wayback Machine
SHA-256
f8031ea85047f87e96bd4f8806a7d96cf4b6716e28a2c1a50dc99260b9a49889
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Stripe | Document: Stripe Terms of Service | Record: CA-P-000750
Captured: 2026-03-15 11:34:26 UTC | SHA-256: f8031ea85047f87e…
URL: https://conductatlas.com/platform/stripe/stripe-terms-of-service/mandatory-arbitration-and-class-action-waiver/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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