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Limitation of Liability for Service Modification or Discontinuation

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Document Record

What it is

If Stash changes, discontinues, or terminates your access to any service, your only remedy is to cancel your account — you cannot sue Stash for damages caused by those changes, even if they affect your investments.

This analysis describes what Stash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause limits Stash's liability exposure for platform changes and service discontinuations to refunds only, while establishing account cancellation as the exclusive remedy available to users who object to modifications. This structure allocates the risk of service changes to the user, who must choose between accepting modifications or terminating the relationship.

Consumer impact (what this means for users)

If Stash discontinues a service you rely on, increases fees, or changes its investment products in a way that harms you, this clause means you cannot recover financial damages from Stash — your only option is to close your account.

How other platforms handle this

Cohere Medium

In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...

DeepSeek Medium

IN NO EVENT WILL DEEPSEEK OR ITS AFFILIATES BE LIABLE UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, PRODUCTS LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF DEEPSEEK OR ITS AFFILIATES HAVE ...

Perplexity AI Medium

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PERPLEXITY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS O...

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▸ View Original Clause Language DOCUMENT RECORD
"
Further, you agree that we shall not be liable to you or any third-party for any termination, cancellation or modification of your access to, or use of, our Platform and/or our Services, except for a refund of any fees or charges prepaid by you with respect to our Services as provided under our other applicable written agreement(s) with you. You acknowledge that your only right with respect to any dissatisfaction with any modification or discontinuation of service made by us pursuant to this provision or these Terms, or any policies or practices by us in providing this Platform or our Services, including without limitation any change in content or any change in the amount or type of fees or charges associated with the Services, is to cancel or terminate your subscription or registered user account, as applicable.

— Excerpt from Stash's Stash Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY FRAMEWORK: Investment Advisers Act of 1940 (15 U.S.C. §80b-6) imposes a fiduciary duty on registered investment advisers including Stash Investments LLC, which may limit the enforceability of broad liability waivers for investment-related service changes. FINRA Rule 2010 (Standards of Commercial Honor) and suitability obligations may conflict with a complete liability waiver for investment service discontinuation. FTC Act Section 5 applies if the limitation is applied in a manner that is unfair or deceptive. State consumer protection statutes in many jurisdictions prohibit limitation of liability for gross negligence or willful misconduct. (2)

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • SEC
    The SEC oversees Stash Investments LLC as a registered investment adviser and can examine whether liability limitation provisions conflict with the Investment Advisers Act fiduciary duty.
    File a complaint →
  • CFPB
    The CFPB has authority over Stash's banking and payment product practices and can examine whether liability limitations for service discontinuation constitute unfair practices.
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Stash Terms of Use
Entity
Stash
Document last updated
March 14, 2026
Tracking information
First tracked
March 15, 2026
Last verified
April 27, 2026
Record ID
CA-P-003333
Document ID
CA-D-00060
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
3ffd119a2e224fd289c41ae5feccb032dd206833a7c21b5c7ea093fb8b60ce02
Analysis generated
March 15, 2026 10:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Stash
Document: Stash Terms of Use
Record ID: CA-P-003333
Captured: 2026-03-15 10:47:46 UTC
SHA-256: 3ffd119a2e224fd2…
URL: https://conductatlas.com/platform/stash/stash-terms-of-use/limitation-of-liability-for-service-modification-or-discontinuation/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Stash's Limitation of Liability for Service Modification or Discontinuation clause do?

This clause limits Stash's liability exposure for platform changes and service discontinuations to refunds only, while establishing account cancellation as the exclusive remedy available to users who object to modifications. This structure allocates the risk of service changes to the user, who must choose between accepting modifications or terminating the relationship.

How does this clause affect you?

If Stash discontinues a service you rely on, increases fees, or changes its investment products in a way that harms you, this clause means you cannot recover financial damages from Stash — your only option is to close your account.

Is ConductAtlas affiliated with Stash?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Stash.