The notice discloses that Starbucks may collect audio information when users place voice orders at drive-thru locations or through the Starbucks App, or when users contact Customer Care.
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This analysis describes what Starbucks's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
ConductAtlas Analysis
Why it matters (compliance & governance perspective)
This provision establishes audio recording as a data collection modality across both physical retail and digital app contexts, implicating state wiretapping and consumer notification statutes in jurisdictions that require consent before recording conversations.
Clause Stability
Stable
0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen
Consumer impact (what this means for users)
Under this clause, Starbucks may collect and retain audio recordings from drive-thru interactions, app voice ordering sessions, and Customer Care calls. The notice states that use of app voice ordering features constitutes consent to transmission and processing of that information.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
To prevent audio collection via the Starbucks App, open your device settings, navigate to application permissions for the Starbucks App, and disable microphone and speech recognition access. Note that voice ordering functionality will not be available without these permissions.
Cross-platform context
See how other platforms handle Audio Collection via Drive-Thru and App Voice Ordering and similar clauses.
Also, depending on how you interact with us, we may collect audio information when you use voice ordering at a drive-thru location or in the Starbucks App, or call Customer Care.
State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
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Frequently Asked Questions
What does Starbucks's Audio Collection via Drive-Thru and App Voice Ordering clause do?
This provision establishes audio recording as a data collection modality across both physical retail and digital app contexts, implicating state wiretapping and consumer notification statutes in jurisdictions that require consent before recording conversations.
How does this clause affect you?
Under this clause, Starbucks may collect and retain audio recordings from drive-thru interactions, app voice ordering sessions, and Customer Care calls. The notice states that use of app voice ordering features constitutes consent to transmission and processing of that information.
Is ConductAtlas affiliated with Starbucks?
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Starbucks.