The agreement establishes that cancellation of paid services does not automatically entitle users to a refund; refunds are issued only at Squarespace's sole discretion or where required by law. The terms note that statutory cancellation rights during a free trial period do not trigger a refund because no charge is made during the trial.
This analysis describes what Squarespace's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that users who cancel paid subscriptions do not have a contractual right to a refund, leaving refund decisions to Squarespace's sole discretion except where applicable law mandates otherwise. The no-refund default applies even to recent purchases absent a legal requirement for reimbursement.
Under this clause, cancellation of a paid subscription does not entitle the user to a refund, and the agreement delegates refund decisions to Squarespace's sole discretion. Applicable statutory refund rights under local consumer protection law are acknowledged as a potential exception.
Cross-platform context
See how other platforms handle No-Refund Default Policy and similar clauses.
Compare across platforms →"While you may cancel any Paid Services at any time, you won't be issued a refund except in our sole discretion, or if legally required. Some of the Paid Services offer a free trial so you can try out your subscription. Please note applicable statutory rights of cancellation may not result in a refund, as we do not charge for this trial period.Excerpt from Squarespace's Terms of Service
(1) REGULATORY LANDSCAPE: The no-refund default policy interacts with consumer protection frameworks in multiple jurisdictions, including EU Consumer Rights Directive provisions that may entitle consumers to a statutory withdrawal right and refund within a specified …
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This provision establishes that users who cancel paid subscriptions do not have a contractual right to a refund, leaving refund decisions to Squarespace's sole discretion except where applicable law mandates otherwise. The no-refund default applies even to recent purchases absent a legal requirement for reimbursement.
Under this clause, cancellation of a paid subscription does not entitle the user to a refund, and the agreement delegates refund decisions to Squarespace's sole discretion. Applicable statutory refund rights under local consumer protection law are acknowledged as a potential exception.
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