Shopify · Shopify Terms of Service

Unilateral Fee Modification

Medium severity
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What it is

Shopify reserves the right to change our fees at any time. We will provide you with 30 days notice of any fee changes. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the modified fee amount.

Why it matters

Merchants on thin margins who miss a fee change notice could face unexpected cost increases with no recourse, since continued use of the platform constitutes automatic acceptance of the new rates.

Consumer impact

Shopify's Terms of Service primarily affect merchants who build stores on the platform, granting Shopify broad rights to suspend accounts, modify pricing, and use merchant content, which can directly disrupt a merchant's business and revenue stream. Merchants bear full liability for their store's compliance with laws, meaning Shopify disclaims responsibility if a merchant's products or practices violate sector-specific regulations. You can review and export your store data at any time through the Shopify admin dashboard to maintain an independent backup of your business information.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 30 days
    If you do not agree to a fee change, you must close or pause your Shopify store before the new fees take effect. Log in to your Shopify admin, go to Settings > Plan, and select 'Pause or deactivate store' before the 30-day notice period expires.

Applicable agencies

  • FTC
    The FTC has jurisdiction over unfair or deceptive billing practices, including inadequate notice of fee changes to business users.
    File a complaint →

Provision details

Document information
Document
Shopify Terms of Service
Entity
Shopify
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
April 4, 2026
Record ID
CA-P-002229
Document ID
CA-D-00123
Evidence Provenance
Source URL
Wayback Machine
SHA-256
bf64ee5e09c1e154f1f5b1798103d1de0fe8acbc8391414ae7c4b440b513a4fa
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Shopify | Document: Shopify Terms of Service | Record: CA-P-002229
Captured: 2026-03-15 11:53:56 UTC | SHA-256: bf64ee5e09c1e154…
URL: https://conductatlas.com/platform/shopify/shopify-terms-of-service/unilateral-fee-modification/
Accessed: April 6, 2026
Classification
Severity
Medium
Categories

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