Shopify · Shopify Terms of Service

Merchant Liability for Account Activity

Medium severity
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What it is

You are responsible for all activity and content (such as photos, links, and text) that is posted under your account. You are responsible for keeping your password secure. Shopify cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.

Why it matters

If an employee misuses your Shopify account or your credentials are compromised, Shopify bears no liability for the resulting harm — the entire risk falls on the merchant.

Consumer impact

Shopify's Terms of Service primarily affect merchants who build stores on the platform, granting Shopify broad rights to suspend accounts, modify pricing, and use merchant content, which can directly disrupt a merchant's business and revenue stream. Merchants bear full liability for their store's compliance with laws, meaning Shopify disclaims responsibility if a merchant's products or practices violate sector-specific regulations. You can review and export your store data at any time through the Shopify admin dashboard to maintain an independent backup of your business information.

Applicable agencies

  • FTC
    The FTC has jurisdiction over platform security practices and liability-shifting provisions that may constitute unfair practices under FTC Act Section 5.
    File a complaint →

Provision details

Document information
Document
Shopify Terms of Service
Entity
Shopify
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
April 4, 2026
Record ID
CA-P-002231
Document ID
CA-D-00123
Evidence Provenance
Source URL
Wayback Machine
SHA-256
bf64ee5e09c1e154f1f5b1798103d1de0fe8acbc8391414ae7c4b440b513a4fa
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Shopify | Document: Shopify Terms of Service | Record: CA-P-002231
Captured: 2026-03-15 11:53:56 UTC | SHA-256: bf64ee5e09c1e154…
URL: https://conductatlas.com/platform/shopify/shopify-terms-of-service/merchant-liability-for-account-activity/
Accessed: April 6, 2026
Classification
Severity
Medium
Categories

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