Shopify · Shopify Acceptable Use Policy

Spam and Unsolicited Communications Prohibition

Medium severity
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Why it matters

Consumers are protected from spam and harassment originating from Shopify merchants. Merchants who violate this rule face account suspension.

Consumer impact

This policy primarily governs merchants using Shopify, but it also protects consumers who shop on Shopify-powered stores by prohibiting deceptive practices, counterfeit goods, and illegal services. Merchants found in violation can have their stores suspended or terminated, which may interrupt access to products or services consumers have paid for. If you believe a Shopify merchant is selling counterfeit or illegal products, you can report them via Shopify's Trust & Safety team at https://www.shopify.com/legal/report-abuse.

Applicable agencies

  • FTC
    CAN-SPAM Act enforcement falls under FTC jurisdiction, making unsolicited commercial email practices directly relevant to FTC oversight.
    File a complaint →

Provision details

Document information
Document
Shopify Acceptable Use Policy
Entity
Shopify
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000831
Document ID
CA-D-00124
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c3d037196ffbb1471c40eb696d0527749e9581d33970cdd9620dc96a8e8dfbdb
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Shopify | Document: Shopify Acceptable Use Policy | Record: CA-P-000831
Captured: 2026-03-15 12:02:55 UTC | SHA-256: c3d037196ffbb147…
URL: https://conductatlas.com/platform/shopify/shopify-acceptable-use-policy/spam-and-unsolicited-communications-prohibition/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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