8 Total
0 High severity
6 Medium severity
2 Low severity
Summary

This document establishes the terms of service for Scale AI's website at scale.com and related Scale-operated websites, excluding Scale's paid data labeling and AI services offerings. The agreement authorizes Scale to terminate user access at any time without prior notice and establishes that user feedback and suggestions submitted through the site become Scale's property under a perpetual, irrevocable, royalty-free license. The agreement permits Scale to monitor content transmitted through the site.

Technical / Legal Breakdown

This document governs access to and use of Scale AI's public website (scale.com and related sites), established on the basis of user acceptance through site access or an explicit agreement click, and expressly excludes Scale's Software Platform and Services, which are governed by separate agreements including the Scale Master Software and Services Agreement. The terms authorize Scale to monitor all information transmitted or received through the Site for operational or other purposes, grant Scale a perpetual, irrevocable, royalty-free license to exploit any feedback users submit, and permit Scale to terminate user access at any time for any reason without notice. The limitation of liability clause excludes indirect, incidental, special, consequential, and punitive damages to the fullest extent permitted by law, and the indemnification clause requires users to defend and hold harmless Scale and its affiliates against third-party claims arising from user conduct, misuse, or violations of law; these are standard structural provisions in website terms, though the breadth of the indemnification obligation and the unilateral termination right with no notice period are operationally significant. The document engages the FTC Act's unfair or deceptive practices framework and, depending on user geography, may require evaluation under GDPR, CCPA, and other consumer protection regimes; the terms reference Scale's Privacy Policy as an incorporated document, meaning data collection and processing obligations are addressed there rather than in these terms directly.

Institutional Analysis

Institutional analysis available with Compliance

Regulatory exposure by statute, material risk assessment, vendor due diligence action items, and enforcement precedent. Available on Compliance.

Start Compliance free trial

1 important change detected

2 versions captured · Last updated: May 2026

What changed Scale AI's website navigation and footer underwent restructuring on May 11, 2026. The header changed from 'Products Research Enterprise Government' to 'Products Solutions Research Resources', and the product listing was reorganized to include new solution categories like 'Enterprise', 'Insurance', and 'Healthcare'. The footer removed a standalone 'Terms of Use & Privacy Policy' link and consolidated it with other legal documentation. These are primarily organizational and navigational changes with no material alteration to the underlying terms of service language.
Why this matters These changes are primarily organizational and affect how Scale AI's website is navigated, not the substantive terms users operate under. The header navigation was restructured to emphasize 'Solutions' alongside existing product categories, and new solution categories including 'Enterprise', 'Insurance', and 'Healthcare' were added to the product listing. The footer reorganized legal links. No material changes to the actual terms of service, privacy policy, or other legal documentation were detected.
View full change record →
Medium — 6 provisions
Low — 2 provisions

Monitoring

Scale AI has updated this document before.

Monitor includes same-day alerts, structured change summaries, and monitoring for up to 25 platforms.

Start Monitor free trial Or create a free account →

Compliance Governance Intelligence

Need provision-level monitoring and regulatory mapping?

Compliance includes governance timelines, compliance memos, audit-ready analysis, and full provision tracking.

Start Compliance free trial

Cross-platform context

See how other platforms handle Class Action Waiver and similar clauses.

Compare across platforms →

Mapped Governance Frameworks

CFAA
United States Federal
View official text ↗
FTC Act Section 5
United States Federal
View official text ↗
Archival ProvenanceSource & Archival Record
Last Captured May 11, 2026 15:48 UTC
Capture Method Automated scheduled archival capture
Document ID CA-D-000469
Version ID CA-V-002425
SHA-256 67970ce5e21a38bc9d4b7698e4e467577b0ed600a7de4e1e8dedb2b0d4d33021
✓ Snapshot stored ✓ Text extracted ✓ Change verified ✓ Hash verified

Governance Monitoring

Monitor governance changes across the platforms you rely on.

Structured alerts for policy changes, governance events, and provision updates across 318+ platforms.

Create free account Compare plans