Runway · Runway Usage Policy · View original document ↗

Account suspension for policy violations

High severity High confidence Explicitdocumentlanguage Common · 279 of 352 platforms
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Document Record

What it is

The policy states that Runway may suspend a user's account for any violation of the usage policy, with an appeal process available via email to suspension@runwayml.com.

This analysis describes what Runway's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Because the right is triggered by any violation, even a single or minor breach of the usage policy is sufficient grounds for account suspension.

Consumer impact (what this means for users)

Under this clause, account access may be suspended upon any policy violation as determined by Runway. The agreement provides an email-based appeal pathway at suspension@runwayml.com but does not specify a response timeline or reinstatement criteria.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    If your account has been suspended and you believe this is in error, email suspension@runwayml.com to initiate an appeal. No specific documentation requirements or timelines are stated in the policy.

How other platforms handle this

Wyze Medium

we have adopted a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe the intellectual property rights of others.

Skillshare Medium

If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account...

Mailchimp Medium

If our moderators decide to remove content, or suspend or terminate the Member's account, we will notify the Member and explain how to contact us.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
Runway reserves the right to suspend your account for any violation of this usage policy.

— Excerpt from Runway's Runway Usage Policy

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

(1) REGULATORY LANDSCAPE: Discretionary account suspension clauses in platform agreements may engage FTC Act Section 5 considerations regarding unfair or deceptive acts, particularly if suspension decisions are applied inconsistently or without adequate notice. State consumer protection statutes may impose additional notice or procedural requirements depending on jurisdiction. (2) GOVERNANCE EXPOSURE: Medium. The clause's broad discretionary language ('any violation') and absence of a defined notice period or graduated response process creates operational risk for business-critical accounts. The appeal mechanism is limited to an email address with no stated service level, resolution timeline, or escalation process disclosed in this document. (3) JURISDICTION FLAGS: EU users may have additional procedural protections under the Digital Services Act (DSA), which imposes requirements on platforms regarding notice, appeal mechanisms, and transparency in content moderation decisions. California's consumer protection framework may also impose disclosure obligations. Business customers in regulated industries may face heightened exposure if platform suspension interrupts compliance-dependent workflows. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should assess whether the Enterprise Terms of Use modify or supplement this suspension clause and whether contractual service level agreements, cure periods, or termination-for-cause provisions apply. The absence of a graduated enforcement process or defined cure period in this document represents a due diligence consideration for B2B contracting. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should evaluate whether existing vendor contracts with Runway include provisions limiting unilateral suspension authority or establishing minimum notice periods. Organizations should also assess business continuity plans in the event of account suspension and document intended use cases to establish compliance with the policy's prohibitions.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over unfair or deceptive practices in platform services, including account termination and dispute resolution procedures under Section 5 of the FTC Act.
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Runway Usage Policy
Entity
Runway
Document last updated
May 11, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-016455
Document ID
CA-D-00773
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c85a33b83012d26c721d121f95a781982f488e98734ee73463ec44474f4eb9b0
Analysis generated
July 9, 2026 14:38 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Runway
Document: Runway Usage Policy
Record ID: CA-P-016455
Captured: 2026-07-09 14:38:40 UTC
SHA-256: c85a33b83012d26c…
URL: https://conductatlas.com/platform/runway/runway-usage-policy/provision/CA-P-016455/account-suspension-for-policy-violations/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Runway's Account suspension for policy violations clause do?

Because the right is triggered by any violation, even a single or minor breach of the usage policy is sufficient grounds for account suspension.

How does this clause affect you?

Under this clause, account access may be suspended upon any policy violation as determined by Runway. The agreement provides an email-based appeal pathway at suspension@runwayml.com but does not specify a response timeline or reinstatement criteria.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Runway?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Runway.