Provision record
RunPod · RunPod Terms of Service · View original document ↗

No Customer Support for Community Features

Medium severity Explicit document language Unique · 0 of 352 platforms
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This analysis describes what RunPod's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium May 23, 2026

The updated Terms of Service remove previous promotional language including referral bonuses (previously described as $5-$500 random credit bonuses) and product feature descriptions. The revised document now explicitly states it is a legally binding agreement between you and RunPod, Inc., with a last-updated date of March 24, 2026. No new restrictions or obligations are introduced by this change; the restructuring primarily formalizes the legal framework and eliminates marketing content that previously appeared within the terms document.

View change record →

How other platforms handle this

Stash Medium

You may decline to allow us to collect such Geolocational Information, in which case Stash may not be able to provide certain features or functionalities to you.

Square Medium

Depending on how your Customers interact with the Services, Square may process Your Customers' Data as a business service provider.

Public.com Medium

These choices do not apply to certain informational communications including important information and documentation relating to your account.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Because Runpod is not the offeror of the Community Cloud or the Community Templates...Runpod cannot provide any customer support or technical assistance in connection with the forgoing.

Excerpt from RunPod's Terms of Service

Provision details

Document information
Document
RunPod Terms of Service
Entity
RunPod
Date stated by the document
March 24, 2026
As printed in RunPod’s text (version CA-V-006366), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 19, 2026
Text quoted from version
CA-V-006366, captured Sept. 3, 2026
Record ID
CA-P-052170
Document ID
CA-D-000651
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-006366)
3405e728868cd666863cce54630fa998916b69923be6295a8e305745a70c9eff
Analysis generated
July 9, 2026 09:34 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006366 (checked Oct. 5, 2026)
Citation Record
Entity: RunPod
Document: RunPod Terms of Service
Record ID: CA-P-052170
Version: CA-V-006366
Captured: 2026-09-03 01:20:40 UTC
SHA-256: 3405e728868cd666…
URL: https://conductatlas.com/platform/runpod/runpod-terms-of-service/provision/CA-P-052170/no-customer-support-for-community-features/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does RunPod's No Customer Support for Community Features clause do?

The clause states: “Because Runpod is not the offeror of the Community Cloud or the Community Templates...Runpod cannot provide any customer support or technical assistance in connection with the forgoing.”

Is ConductAtlas affiliated with RunPod?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by RunPod.