This is Redfin's Terms of Use agreement, which sets the legal rules for using Redfin's real estate website and app — including searching for homes, working with agents, and submitting listings or photos. The most important thing to know is that by using Redfin, you give up your right to sue the company in court or join a class action lawsuit, and must instead resolve disputes through private arbitration — but you have 30 days from first accepting the terms to opt out of this requirement. If you want to keep your right to sue Redfin in court, send a written opt-out notice within 30 days of accepting these terms.
This document is Redfin Corporation's Terms of Use (updated September 29, 2025), governing access to and use of Redfin's real estate platform, websites, and mobile applications, constituting a binding agreement between users and Redfin Corporation (and Redfin Unlimited Liability Company for Canadian users) on a continued-use acceptance basis. The most significant obligations include mandatory binding individual arbitration for disputes (with a 30-day opt-out window), a class action waiver, broad intellectual property assignments for user feedback, and a royalty-free worldwide license granted to Redfin over user-submitted content. Notable provisions deviating from industry standard include the complete assignment (not mere license) of all user Feedback rights to Redfin including waiver of moral rights, prohibition on automated data access without express written permission, and Redfin's explicit reservation of the right to revoke platform access at its sole discretion without stated notice requirements. The document engages U.S. consumer protection law (FTC Act Section 5), state arbitration and consumer protection statutes (particularly California's CLRA and consumer arbitration rules), and COPPA given the explicit age restrictions (no users under 13). Material compliance considerations include ensuring arbitration opt-out procedures are clearly communicated to consumers within the 30-day window, verifying that the class action waiver is enforceable in all applicable jurisdictions, and confirming that content licensing terms comply with state-specific consumer protection frameworks governing real estate platforms.
(1) REGULATORY EXPOSURE: The mandatory arbitration clause and class action waiver engage the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and are subject to scrutiny under California's consumer arb…
(1) REGULATORY EXPOSURE: The mandatory arbitration clause and class action waiver engage the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and are subject to scrutiny under California's consumer arbitration protections (Cal. Civ. Code § 1281.2, Cal. Code Civ. Proc. § 1281.97) and the CFPB's arbitr…
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