What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'support@pika.art', 'difficulty': 'MODERATE', 'action_type': 'OPT_OUT_ARBITRATION', 'instructions': "Send a written notice to support@pika.art stating that you are opting out of the arbitration clause and class action waiver. Include your account name and email address. Review the specific opt-out window and instructions in Pika's full Arbitration section of the Terms of Service.", 'deadline_days': 30, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has jurisdiction over unfair or deceptive practices related to mandatory arbitration disclosures and consumer dispute resolution under FTC Act Section 5.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'State Attorneys General, particularly in California, have enforcement authority over class action waivers that may violate state consumer protection laws including McGill protections.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Mandatory Arbitration and Class Action Waiver clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Do other platforms have similar clauses?

Yes. ConductAtlas has identified similar Mandatory Arbitration and Class Action Waiver clauses across approximately 41 other tracked platforms. You can compare how platforms differ on this clause type in the cross-platform comparison view.

Mandatory Arbitration and Class Action Waiver — Pika

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What it is

If you have a dispute with Pika, you must resolve it through private arbitration rather than in court, and you cannot join a class action lawsuit with other users. You do have the right to opt out of this requirement.

Consumer impact (what this means for users)

This clause removes your right to a jury trial and blocks you from participating in class action lawsuits against Pika, meaning individual consumers must pursue costly one-on-one arbitration to resolve disputes over AI-generated content, privacy violations, or billing issues.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Opt Out of Arbitration
Within 30 days
Send a written notice to support@pika.art stating that you are opting out of the arbitration clause and class action waiver. Include your account name and email address. Review the specific opt-out window and instructions in Pika's full Arbitration section of the Terms of Service.

Cross-platform context

See how other platforms handle Mandatory Arbitration and Class Action Waiver and similar clauses.

Compare across platforms →

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Why it matters (compliance & risk perspective)

Mandatory arbitration prevents users from suing Pika in court or joining together in class actions, which significantly limits your ability to hold Pika accountable for widespread harm.

View original clause language

These terms of service contain an arbitration clause and a class action waiver. By agreeing to these terms of service, you agree (1) to resolve any disputes related to Pika's Service or products through binding individual arbitration (with limited exceptions), thereby waiving your right to a trial by judge or jury, and (2) to waive your right to participate in any class action, class arbitration, or representative action, as further described in the class action waiver. You have the right to opt out of the arbitration clause and the class action waiver as explained in the Arbitration and Class Action Waiver.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: This provision implicates the Federal Arbitration Act (9 U.S.C. §1 et seq.) as the governing federal framework; California Civil Code §3513 and McGill v. Citibank N.A. (2017) 2 Cal.5th 945 which voids pre-dispute waivers of public injunctive relief; New Jersey's consumer protection arbitration jurisprudence; and EU Directive 93/13/EEC on unfair contract terms which renders mandatory arbitration clauses in B2C contracts potentially unenforceable against EU consumers. The FTC also has jurisdiction over deceptive or unfair arbitration-related disclosures under Section 5 of the FTC Act.

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Applicable agencies

FTC

The FTC has jurisdiction over unfair or deceptive practices related to mandatory arbitration disclosures and consumer dispute resolution under FTC Act Section 5.
File a complaint →
State AG

State Attorneys General, particularly in California, have enforcement authority over class action waivers that may violate state consumer protection laws including McGill protections.
File a complaint →

Provision details

Document information

Document

Pika Terms of Service

Entity

Pika

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004432

Document ID

CA-D-00475

Evidence Provenance

Source URL

https://pika.art/terms-of-service

Wayback Machine

View archived versions →

SHA-256

85988ce37602b61135be1b2666f50632aed062034751fcbeb1bff930e3a4721e

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Pika | Document: Pika Terms of Service | Record: CA-P-004432
Captured: 2026-04-30 10:17:26 UTC | SHA-256: 85988ce37602b611…
URL: https://conductatlas.com/platform/pika/pika-terms-of-service/mandatory-arbitration-and-class-action-waiver/
Accessed: May 2, 2026

Classification

Severity

High

Mandatory Arbitration and Class Action Waiver