For high-value or international purchases, return shipping costs can be significant and are not reimbursed, meaning even a successful claim may leave you out of pocket.
This document directly governs your right to a refund when PayPal purchases go wrong, but the extensive list of exclusions β including friends-and-family payments, gift cards, NFTs, and in-person collections β means many common transactions are not covered. PayPal retains sole discretion over claim outcomes, and if a temporary refund is issued but later reversed, PayPal can debit your account with only 5 business days' notice. You can file a dispute through PayPal's Resolution Center at paypal.com/disputes within 180 days of your transaction date to initiate a claim.