OpenAI provides its services 'as is' with no guarantees that they will be accurate, reliable, or always available, and disclaims all warranties to the maximum extent allowed by law.
If you rely on ChatGPT for important decisions and it gives you wrong information, OpenAI is not legally responsible for the consequences of those errors.
Broad warranty disclaimers are standard in software agreements but may be partially ineffective in EU consumer contracts under the Consumer Rights Directive; enterprise procurement teams should seek contractual accuracy representations in business agreements.
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OpenAI's Terms require users to resolve most disputes through binding arbitration rather than in court, and include a class action waiver that limits collective legal remedies. OpenAI also claims a broad license to use content you submit to improve its models, and can suspend or terminate accounts at its discretion. You can opt out of the mandatory arbitration clause by notifying OpenAI in writing within 30 days of creating your account at https://openai.com/policies/row-terms-of-use/.