AI systems that discriminate can harm people's access to jobs, credit, housing, and services — this commitment is intended to prevent such outcomes across Microsoft's AI products.
Consumer impact
Microsoft's AI Governance Framework establishes commitments to build AI systems that are fair, transparent, and subject to human oversight, which affects how AI-powered features in products like Microsoft 365, Bing, and Azure behave toward consumers. The framework includes privacy protections and restrictions on high-risk AI uses, meaning Microsoft has pledged not to deploy certain AI capabilities that could cause significant harm. You can review Microsoft's Responsible AI principles and submit feedback or concerns through Microsoft's official support and privacy portals at privacy.microsoft.com.
Applicable agencies
Federal Trade Commission (ftc)
Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
Who can file: Anyone affected by the company's practices (US or international)
What you need: Your account details, a timeline of relevant events, and a description of the specific issue
What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form