Internal governance structures determine whether AI commitments are enforced in practice or remain aspirational, directly affecting the reliability of protections consumers and enterprises depend on.
Microsoft's AI Governance Framework establishes commitments to build AI systems that are fair, transparent, and subject to human oversight, which affects how AI-powered features in products like Microsoft 365, Bing, and Azure behave toward consumers. The framework includes privacy protections and restrictions on high-risk AI uses, meaning Microsoft has pledged not to deploy certain AI capabilities that could cause significant harm. You can review Microsoft's Responsible AI principles and submit feedback or concerns through Microsoft's official support and privacy portals at privacy.microsoft.com.