Microsoft states that people should be accountable for AI systems, and that there should be human oversight and control mechanisms to ensure AI systems work as intended.
This accountability commitment does not establish a consumer-facing complaint process, a right to human review of AI decisions, or a compensation mechanism if an AI system harms you.
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Compare across platforms →Accountability commitments are central to emerging AI regulation globally, but as a voluntary statement, this provision does not specify what recourse consumers have when AI systems cause harm or who specifically within Microsoft is responsible for particular AI outcomes.
(1) REGULATORY FRAMEWORK: EU AI Act Art. 14 mandates human oversight measures for high-risk AI systems, including the ability to intervene or override AI outputs. GDPR Art. 22(3) requires human review upon request for automated decision-making. The EU AI Liability Directive (proposed, COM/2022/496) would establish civil liability for AI harms. The Digital Services Act (DSA, Regulation 2022/2065) requires accountability mechanisms for recommender systems. Enforcement: European AI Office, national DPAs, civil courts. (2)
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