When using the Services, you must follow our Code of Conduct. Don't do anything illegal or harmful to others or the infrastructure. Don't use our AI-powered services to create content that is harmful, hateful, discriminatory, or intended to mislead others. Failure to comply may result in suspension or termination of your account.
This provision gives Microsoft broad discretion to determine what constitutes 'harmful' or 'misleading' AI-generated content and to terminate accounts accordingly, with limited transparency about how those determinations are made or how users can appeal.
This agreement significantly affects consumers by requiring US-based users to resolve disputes through binding arbitration rather than in court unless they actively opt out within 30 days, eliminating class action rights for those who miss the deadline. Microsoft retains broad rights to modify, suspend, or terminate services and accounts without prior notice in many circumstances, and acquires a wide license to use content users submit through its services. You can opt out of the arbitration clause by sending a written notice to Microsoft Corporation, ATTN: CELA Arbitration Opt-Out, One Microsoft Way, Redmond, WA 98052 within 30 days of first accepting the agreement.