Microsoft Copilot · Microsoft Copilot Terms of Service

Auto-Renewal Subscription Terms

Medium severity
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What it is

If you purchase a subscription to a paid Service, your subscription will auto-renew at the end of each subscription period unless you cancel before the renewal date. By subscribing, you authorize Microsoft to charge your payment method on file for the applicable subscription fees.

Why it matters

Many consumers are unaware that subscriptions automatically renew, resulting in unexpected charges, and the burden is on the consumer to cancel before the renewal date rather than on Microsoft to obtain affirmative consent for each renewal.

Consumer impact

This agreement significantly affects consumers by requiring US-based users to resolve disputes through binding arbitration rather than in court unless they actively opt out within 30 days, eliminating class action rights for those who miss the deadline. Microsoft retains broad rights to modify, suspend, or terminate services and accounts without prior notice in many circumstances, and acquires a wide license to use content users submit through its services. You can opt out of the arbitration clause by sending a written notice to Microsoft Corporation, ATTN: CELA Arbitration Opt-Out, One Microsoft Way, Redmond, WA 98052 within 30 days of first accepting the agreement.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Log into your Microsoft account at account.microsoft.com, navigate to Services & Subscriptions, select the subscription you want to cancel, and follow the cancellation steps before your next renewal date to avoid being charged.

Applicable agencies

  • FTC
    The FTC enforces ROSCA and the Negative Option Rule against auto-renewal subscription practices that lack clear disclosure or easy cancellation mechanisms.
    File a complaint →
  • State AG
    State attorneys general in California, New York, and Illinois enforce state-specific auto-renewal laws that impose additional disclosure and cancellation requirements beyond federal ROSCA obligations.
    File a complaint →

Provision details

Document information
Document
Microsoft Copilot Terms of Service
Entity
Microsoft Copilot
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 4, 2026
Record ID
CA-P-002081
Document ID
CA-D-00017
Evidence Provenance
Source URL
Wayback Machine
SHA-256
9e6fea13d11180a77c251a015d9205d45a483988a877f87cabb0e937e10c6b21
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Microsoft Copilot | Document: Microsoft Copilot Terms of Service | Record: CA-P-002081
Captured: 2026-03-06 20:21:09 UTC | SHA-256: 9e6fea13d11180a7…
URL: https://conductatlas.com/platform/microsoft-copilot/microsoft-copilot-terms-of-service/auto-renewal-subscription-terms/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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