AI-powered features use machine learning models whose output may be inaccurate, incorrect, harmful, offensive, or misleading. Treat AI-generated content the same way you'd treat any other content—don't rely on it exclusively and use your own judgment. Microsoft is not responsible for how you use AI-generated content.
This disclaimer shifts virtually all risk of AI-generated misinformation, harmful advice, or offensive output from Microsoft to the user, which is particularly significant as Copilot is marketed for professional and productivity use cases.
This agreement significantly affects consumers by requiring US-based users to resolve disputes through binding arbitration rather than in court unless they actively opt out within 30 days, eliminating class action rights for those who miss the deadline. Microsoft retains broad rights to modify, suspend, or terminate services and accounts without prior notice in many circumstances, and acquires a wide license to use content users submit through its services. You can opt out of the arbitration clause by sending a written notice to Microsoft Corporation, ATTN: CELA Arbitration Opt-Out, One Microsoft Way, Redmond, WA 98052 within 30 days of first accepting the agreement.