Luma AI · Luma AI Privacy Policy · View original document ↗

Enterprise Customer Processor Exclusion

High severity High confidence Explicitdocumentlanguage Common · 300 of 352 platforms
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This analysis describes what Luma AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users whose data is processed by Luma AI on behalf of an enterprise customer are not protected by this Privacy Policy; their rights and protections depend instead on the enterprise customer's separate agreement with Luma AI.

Consumer impact (what this means for users)

If Luma AI is processing your personal information on behalf of an enterprise customer, this Privacy Policy does not apply to that processing, and your protections are determined by agreements between Luma AI and that enterprise customer.

How other platforms handle this

ActiveCampaign Medium

You agree that we may, but have no obligation, to identify you as a customer of ActiveCampaign and that ActiveCampaign may, in its sole discretion, refer to you by name, trade name, trademark, logo and other proprietary marks or words...

Cerebras Medium

This Policy does not apply to Personal Data we process in our role as a data processor or service provider on behalf of our customers and partners.

Netflix Medium

In the event of any conflict between these Terms of Use and information provided by Customer Service or other portions of our websites, these Terms of Use will control.

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▸ View Original Clause Language DOCUMENT RECORD
"
This Privacy Policy does not apply where Luma acts as a processor or service provider on behalf of enterprise customers. In that context, our processing of your personal information is subject to our agreements with the enterprise customer.

— Excerpt from Luma AI's Luma AI Privacy Policy

Provision details

Document information
Document
Luma AI Privacy Policy
Entity
Luma AI
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-046071
Document ID
CA-D-00497
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6b82cdbfd54f761eeed99a77810eb14dd07a0dbf17a465726af4f6edc82cd38f
Analysis generated
May 10, 2026 20:49 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Luma AI
Document: Luma AI Privacy Policy
Record ID: CA-P-046071
Captured: 2026-05-10 20:49:39 UTC
SHA-256: 6b82cdbfd54f761e…
URL: https://conductatlas.com/platform/luma-ai/luma-ai-privacy-policy/provision/CA-P-046071/enterprise-customer-processor-exclusion/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Luma AI's Enterprise Customer Processor Exclusion clause do?

Users whose data is processed by Luma AI on behalf of an enterprise customer are not protected by this Privacy Policy; their rights and protections depend instead on the enterprise customer's separate agreement with Luma AI.

How does this clause affect you?

If Luma AI is processing your personal information on behalf of an enterprise customer, this Privacy Policy does not apply to that processing, and your protections are determined by agreements between Luma AI and that enterprise customer.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 300 platforms. See the full comparison.

Is ConductAtlas affiliated with Luma AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Luma AI.