Provision record
Luma AI · Luma AI Privacy Policy · View original document ↗

Enterprise Customer Processor Exclusion

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

When does Luma AI's Privacy Policy not apply?
“This Privacy Policy does not apply where Luma acts as a processor or service provider on behalf of enterprise customers. In that context, our processing of your personal information is subject to our agreements with the enterprise customer.”
Version CA-V-006793, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Luma AI's Privacy Policy does not apply where Luma AI acts as a processor or service provider on behalf of enterprise customers, and in that context processing of personal information is governed by Luma AI's agreements with the enterprise customer.
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This analysis describes what Luma AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users whose data is processed by Luma AI on behalf of an enterprise customer are not protected by this Privacy Policy; their rights and protections depend instead on the enterprise customer's separate agreement with Luma AI.

Consumer impact (what this means for users)

If Luma AI is processing your personal information on behalf of an enterprise customer, this Privacy Policy does not apply to that processing, and your protections are determined by agreements between Luma AI and that enterprise customer.

How other platforms handle this

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

Snapchat Medium

Regardless of who terminates these Terms, both you and Snap continue to be bound by Sections 2, 3 (to the extent any additional terms and conditions would, by their terms, survive), and 6 - 25 of the Terms.

SoFi Medium

You agree that SoFi may contact you about any matter relating to your activity with, any inquiry submitted to, or any account or product you have with SoFi.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
This Privacy Policy does not apply where Luma acts as a processor or service provider on behalf of enterprise customers. In that context, our processing of your personal information is subject to our agreements with the enterprise customer.

Excerpt from Luma AI's Privacy Policy

Provision details

Document information
Document
Luma AI Privacy Policy
Entity
Luma AI
Date stated by the document
April 20, 2026
As printed in Luma AI’s text (version CA-V-006793), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
April 29, 2026
Text quoted from version
CA-V-006793, captured Sept. 11, 2026
Record ID
CA-P-046071
Document ID
CA-D-000497
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006793)
d08a31125528941dbb9d2826506a6eb4bc91d5b8758cbef9399dcfd12b53d304
Analysis generated
May 10, 2026 20:49 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006793 (checked Oct. 5, 2026)
Citation Record
Entity: Luma AI
Document: Luma AI Privacy Policy
Record ID: CA-P-046071
Version: CA-V-006793
Captured: 2026-09-11 01:00:44 UTC
SHA-256: d08a31125528941d…
URL: https://conductatlas.com/platform/luma-ai/luma-ai-privacy-policy/provision/CA-P-046071/enterprise-customer-processor-exclusion/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Luma AI's Enterprise Customer Processor Exclusion clause do?

Users whose data is processed by Luma AI on behalf of an enterprise customer are not protected by this Privacy Policy; their rights and protections depend instead on the enterprise customer's separate agreement with Luma AI.

How does this clause affect you?

If Luma AI is processing your personal information on behalf of an enterprise customer, this Privacy Policy does not apply to that processing, and your protections are determined by agreements between Luma AI and that enterprise customer.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Luma AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Luma AI.