This warranty ensures that if your Ledger device is defective or does not function as described at the time of purchase, you are entitled to a repair, replacement, or refund — but the warranty terms are limited to what French law mandates and do not provide extended protections.
Ledger's sales terms transfer risk of loss or damage to the buyer the moment the device is handed to the shipping carrier, meaning consumers bear responsibility for lost or damaged shipments before they receive their product. The terms also broadly exclude Ledger's liability for any cryptocurrency losses, wallet compromise, or indirect damages resulting from use of the device, which is significant given the high-value assets these wallets protect. You can document your delivery condition with photographs immediately upon receipt and retain all packaging to support any warranty or return claim through Ledger's support portal.