Given that Ledger devices are specifically purchased to secure potentially very high-value cryptocurrency holdings, this exclusion means that if your crypto assets are lost or compromised due to a product defect or failure, you cannot recover those losses from Ledger.
Ledger's sales terms transfer risk of loss or damage to the buyer the moment the device is handed to the shipping carrier, meaning consumers bear responsibility for lost or damaged shipments before they receive their product. The terms also broadly exclude Ledger's liability for any cryptocurrency losses, wallet compromise, or indirect damages resulting from use of the device, which is significant given the high-value assets these wallets protect. You can document your delivery condition with photographs immediately upon receipt and retain all packaging to support any warranty or return claim through Ledger's support portal.