This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a time-bound obligation on Ledger, giving users a defined window within which to expect a response to legitimate requests.
Interpretive note: The term 'legitimate' is not defined in the excerpt, leaving open which requests qualify and which may be excluded from the one-month commitment.
The updated policy removes explicit language stating that Ledger Recover and Ledger Multisig services are excluded from this privacy policy. Previously, users were directed to separate privacy policies for those services; that direction is now absent. This creates ambiguity about whether this policy now covers those services or whether separate policies still apply. The dramatic reduction in policy length (from 224 to 36 sentences) suggests substantial content was removed, though the specific implications depend on what other sections were condensed or eliminated. You should review the full updated policy to confirm what data practices and service exclusions remain in effect for all Ledger services you use.
View change record →Ledger removed language explicitly stating that this privacy policy does not cover Ledger Recover and Ledger Multisig services, and eliminated references to dedicated privacy policies for those services. This creates ambiguity about whether those services are now governed by the main privacy policy or whether separate policies exist but are no longer disclosed in this document. If you use Ledger Recover or Ledger Multisig, you should review the privacy disclosures for those specific services directly, as it is no longer clear from the main privacy policy whether separate protections apply.
View change record →The reader can expect Ledger to respond to any legitimate request within one month of submission.
How other platforms handle this
If you have reason to believe that your interaction with us is no longer secure...please let us know immediately by contacting us as indicated in the Contact Us section below.
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
GitHub uses appropriate administrative, technical, and physical security controls to protect your Personal Data.
"We respond to all legitimate requests within one month.Excerpt from Ledger's Privacy Policy
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The clause establishes a time-bound obligation on Ledger, giving users a defined window within which to expect a response to legitimate requests.
The reader can expect Ledger to respond to any legitimate request within one month of submission.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ledger.