This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes a time-bound obligation on Ledger, giving users a defined window within which to expect a response to legitimate requests.
Interpretive note: The term 'legitimate' is not defined in the excerpt, leaving open which requests qualify and which may be excluded from the one-month commitment.
The updated policy removes explicit language stating that Ledger Recover and Ledger Multisig services are excluded from this privacy policy. Previously, users were directed to separate privacy policies for those services; that direction is now absent. This creates ambiguity about whether this policy now covers those services or whether separate policies still apply. The dramatic reduction in policy length (from 224 to 36 sentences) suggests substantial content was removed, though the specific implications depend on what other sections were condensed or eliminated. You should review the full updated policy to confirm what data practices and service exclusions remain in effect for all Ledger services you use.
View change record →Ledger removed language explicitly stating that this privacy policy does not cover Ledger Recover and Ledger Multisig services, and eliminated references to dedicated privacy policies for those services. This creates ambiguity about whether those services are now governed by the main privacy policy or whether separate policies exist but are no longer disclosed in this document. If you use Ledger Recover or Ledger Multisig, you should review the privacy disclosures for those specific services directly, as it is no longer clear from the main privacy policy whether separate protections apply.
View change record →The reader can expect Ledger to respond to any legitimate request within one month of submission.
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We've distilled our commitment into six core values: Fairness Reliability and safety Privacy and security Transparency Accountability Inclusiveness
These choices do not apply to certain informational communications including important information and documentation relating to your account.
We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
"We respond to all legitimate requests within one month.Excerpt from Ledger's Privacy Policy
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The clause establishes a time-bound obligation on Ledger, giving users a defined window within which to expect a response to legitimate requests.
The reader can expect Ledger to respond to any legitimate request within one month of submission.
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