Provision record
Klarna · Klarna Terms of Service · View original document ↗

WebBank Issuer Relationship

Medium severity Medium confidence Explicit document language Common · 287 of 352 platforms
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Document Record

What it is

Both Klarna's installment loans and the Klarna credit card are actually issued by WebBank, an FDIC-insured bank, with Klarna acting as the consumer-facing platform rather than the direct lender.

This analysis describes what Klarna's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

When your lender is WebBank rather than Klarna itself, your loan agreement and certain consumer protections are governed by WebBank's terms and federal banking law, and regulatory complaints may need to be directed to the FDIC or OCC as well as the CFPB.

Interpretive note: The full program agreement between Klarna and WebBank is not disclosed; the allocation of regulatory responsibility, servicing obligations, and consumer rights between the two entities requires review of the underlying bank-fintech agreement.

Clause Stability Stable

0
Changes
5
Months Monitored
May 10, 2026
First Seen
May 20, 2026
Last Seen
This clause type exists across 4261 other provisions on other platforms.

Consumer impact (what this means for users)

Consumers are entering into credit agreements with WebBank, not directly with Klarna; this affects which entity bears responsibility for loan servicing, credit reporting, and dispute resolution, and it determines which regulatory framework governs the credit terms.

How other platforms handle this

Instacart Medium

Instacart does not provide medical advice, diagnosis, or treatment. No pharmacy–patient or physician–patient relationship is created through your use of the Services.

Tinder Medium

TINDER ASSUMES NO RESPONSIBILITY FOR ANY CONTENT THAT YOU OR ANOTHER USER OR THIRD PARTY POSTS, SENDS, RECEIVES, AND/OR ACTS ON THROUGH OUR SERVICES, NOR DOES TINDER ASSUME ANY RESPONSIBILITY FOR THE IDENTITY, INTENTIONS...

Perplexity AI Medium

we do not warrant that Offering descriptions are accurate, complete, reliable, current, or error-free.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Monthly financing through Klarna issued by WebBank. All loans subject to credit approval. The Klarna Card is issued by WebBank pursuant to a license from Visa U.S.A. Inc.

Excerpt from Klarna's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: WebBank is a Utah-chartered industrial bank supervised by the FDIC.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Consumer Financial Protection Bureau (cfpb)
    Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
    Who can file: Anyone who has used a consumer financial product or service in the US
    What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
    What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Klarna Terms of Service
Entity
Klarna
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-009238
Document ID
CA-D-00165
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
e932bec05197ba5c898a460b434b2042d44e07f25697ff1860cfd9a77a4ceb04
Analysis generated
May 10, 2026 16:11 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Klarna
Document: Klarna Terms of Service
Record ID: CA-P-009238
Captured: 2026-05-10 16:11:26 UTC
SHA-256: e932bec05197ba5c…
URL: https://conductatlas.com/platform/klarna/klarna-terms-of-service/provision/CA-P-009238/webbank-issuer-relationship/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Klarna's WebBank Issuer Relationship clause do?

When your lender is WebBank rather than Klarna itself, your loan agreement and certain consumer protections are governed by WebBank's terms and federal banking law, and regulatory complaints may need to be directed to the FDIC or OCC as well as the CFPB.

How does this clause affect you?

Consumers are entering into credit agreements with WebBank, not directly with Klarna; this affects which entity bears responsibility for loan servicing, credit reporting, and dispute resolution, and it determines which regulatory framework governs the credit terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.

Is ConductAtlas affiliated with Klarna?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Klarna.