Klarna · Klarna Privacy Policy

Automated Decision-Making and Profiling

High severity
Share 𝕏 Share in Share

Why it matters

Automated decisions can affect whether you can use Klarna's services or how much credit you are offered, and you may have the right to request human review of decisions that negatively affect you.

Consumer impact

Klarna collects extensive personal data including financial information, purchase history, and behavioural data, and shares it with a broad range of third parties including merchants, credit reference agencies, and advertising partners. This means your shopping habits and financial profile may be used for credit decisions and targeted advertising beyond what you might expect from a payment service. You can review and exercise your data rights β€” including access, deletion, and portability β€” by logging into your Klarna account and visiting the privacy settings section.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If an automated decision has negatively affected your access to Klarna services, contact Klarna's privacy or customer service team to request human review of the decision and to receive an explanation of the automated logic applied.

Applicable agencies

  • CFPB
    The CFPB has authority over automated credit and payment decisions and can investigate practices that may violate consumer financial protection laws.
    File a complaint →

Provision details

Document information
Document
Klarna Privacy Policy
Entity
Klarna
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-000929
Document ID
CA-D-00166
Evidence Provenance
Source URL
Wayback Machine
SHA-256
48e8004ac79142a0bae99c30c897a39c3c8005f77fbf1fffb73eaa6d3819e896
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Klarna | Document: Klarna Privacy Policy | Record: CA-P-000929
Captured: 2026-03-20 10:49:11 UTC | SHA-256: 48e8004ac79142a0…
URL: https://conductatlas.com/platform/klarna/klarna-privacy-policy/automated-decision-making-and-profiling/
Accessed: April 4, 2026
Classification
Severity
High
Categories

Other provisions in this document