Provision record
Hinge · Hinge Terms of Service · View original document ↗

Subscription Auto-Renewal and External Service Billing

Medium severity High confidence Explicit document language Common · 231 of 352 platforms
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Document Record

What it is

Hinge subscriptions automatically renew, and if you signed up through Apple or Google, you must cancel through them directly, not through Hinge, and refunds are handled by those platforms rather than Hinge.

This analysis describes what Hinge's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

If you forget to cancel before your renewal date, you will be charged for another period, and Hinge will direct you to Apple or Google for refunds if you subscribed through those services, meaning Hinge itself may decline to process a refund.

Clause Stability Stable

0
Changes
5
Months Monitored
May 10, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 2197 other provisions on other platforms.

Consumer impact (what this means for users)

Users who subscribe via the App Store or Google Play must cancel through those platforms to avoid renewal charges; contacting Hinge directly in those cases will not prevent a charge, as Hinge explicitly states refunds for Apple subscriptions are handled by Apple.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    If you subscribed through Apple, cancel via your Apple ID subscription settings on your device or at https://getsupport.apple.com. If you subscribed through Google Play, cancel via the Google Play subscriptions page. If you subscribed directly through Hinge, contact hello@hinge.co or mail a signed cancellation notice to Hinge, Attn: Cancellations, P.O. Box 25472, Dallas, Texas 75225.

How other platforms handle this

Tinder Medium

Tinder will retain all funds charged to your External Service Account until you cancel your subscription through your External Service Account.

ActiveCampaign Medium

Any renewal of your AC WhatsApp Service subscription or your WhatsApp Credit Subscription will be at the then current prices listed on, or otherwise accessible via, the ActiveCampaign Pricing page without applying any prior discount.

Leonardo AI Medium

During the Subscription Period, you will be billed for the Subscription Fees on a recurring basis, as set out on our Platform (Billing Cycle).

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
California subscribers: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through your External Service, as set forth in more detail in Section 8a. If you subscribed through your Apple ID, refunds are handled by Apple, not Hinge. You can request a refund from Apple through your Apple ID account on your phone or at https://getsupport.apple.com. All other users may request a refund by contacting Hinge Customer Service at hello@hinge.co

Excerpt from Hinge's Terms of Service

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: Auto-renewal subscription terms engage California's Automatic Renewal Law (Business and Professions Code Section 17600 et seq.), which requires clear disclosure of auto-renewal terms, affirmative consent, and easy cancellation mechanisms.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Hinge Terms of Service
Entity
Hinge
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 10, 2026
Record ID
CA-P-008092
Document ID
CA-D-00229
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
6d021b040b46b69583b27d19c34270b229ce55117f8cce7f0427fd3d41e01e43
Analysis generated
May 7, 2026 16:37 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Hinge
Document: Hinge Terms of Service
Record ID: CA-P-008092
Captured: 2026-05-07 16:37:02 UTC
SHA-256: 6d021b040b46b695…
URL: https://conductatlas.com/platform/hinge/hinge-terms-of-service/provision/CA-P-008092/subscription-auto-renewal-and-external-service-billing/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Hinge's Subscription Auto-Renewal and External Service Billing clause do?

If you forget to cancel before your renewal date, you will be charged for another period, and Hinge will direct you to Apple or Google for refunds if you subscribed through those services, meaning Hinge itself may decline to process a refund.

How does this clause affect you?

Users who subscribe via the App Store or Google Play must cancel through those platforms to avoid renewal charges; contacting Hinge directly in those cases will not prevent a charge, as Hinge explicitly states refunds for Apple subscriptions are handled by Apple.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.

Is ConductAtlas affiliated with Hinge?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hinge.