Headspace Terms and Conditions

These Terms govern your use of Headspace's products and services and set the rules for what happens if something goes wrong. The most significant features for ordinary users are that all disputes must go through individual arbitration rather than court—unless you opt out in writing within 30 days—and that Headspace's financial liability to you is capped. Headspace may collect sensitive health information, will retain your coaching and medical records for ten years after your last use, and generally will not refund subscription payments.

Headspace's Terms and Conditions establish a framework of substantive obligations, rights, and limitations governing use of its Products and Services. The document imposes mandatory binding arbitration on an individual basis for all disputes, paired with a class-action waiver and a time-limited 30-day opt-out window, and requires both parties to waive constitutional and statutory rights to a court trial. Headspace's aggregate liability is capped at the greater of amounts paid by the user in the prior 12 months or $10,000, with all indirect, incidental, special, consequential, and punitive damages excluded. The document discloses that health information—potentially sensitive under applicable local law—may be collected as a condition of service, that coaching and medical records are retained for ten years from last use, and that Ebb is an AI that does not provide medical advice or substitute for professional care. Users are subject to a blanket no-refund policy except where law requires otherwise, a broad indemnification obligation covering third-party claims arising from specified conduct, and Headspace's unilateral right to change its Terms or any policy at any time.

As a Headspace user, you are bound to resolve all disputes through individual binding arbitration, not in court, and you cannot participate in class actions—meaning any claim you bring must be pursued on your own. Headspace's total financial liability to you is capped at the greater of what you paid in the past 12 months or $10,000, and you cannot recover indirect or consequential damages. Your health information may be collected and your coaching and medical records will be kept for ten years after you last use the service. You have no automatic right to a refund on any subscription, and you may owe Headspace's legal costs if a third party sues Headspace over your conduct. One specific action available to you: you can opt out of the arbitration agreement by notifying Headspace in writing within 30 days of first becoming subject to it.