Groq · Groq Privacy Policy · View original document ↗

Customer Service Interactions May Be Recorded

Medium severity High confidence Explicitdocumentlanguage Common · 299 of 352 platforms
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Recent governance activity Groq recorded 2 documented changes in the last 30 days.
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This analysis describes what Groq's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Conversations with customer service representatives may be retained and used internally, meaning the content of support interactions is not ephemeral.

Consumer impact (what this means for users)

The reader's customer service communications may be recorded and stored by Groq.

How other platforms handle this

Glassdoor Medium

Some of the live audio/video events hosted on or through our services may be recorded.

GitHub Medium

We collect data about your interactions with the Services, such as IP address, device information, session details, date and time of requests, device type and ID, operating system and application version...

Baseten Medium

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))... bank account number, credit card number, debit card number, or any other financial information... Collected: Yes.

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▸ View Original Clause Language DOCUMENT RECORD
"
customer service chats and phone calls may be recorded and stored for quality assurance and training purposes

— Excerpt from Groq's Groq Privacy Policy

Applicable regulations

EU AI Act
European Union
California AB 2013 AI Training Data Transparency
US-CA
CCPA/CPRA
California, USA
Connecticut Data Privacy Act Amendments
US-CT
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Groq Privacy Policy
Entity
Groq
Document last updated
May 5, 2026
Tracking information
First tracked
April 30, 2026
Last verified
May 10, 2026
Record ID
CA-P-048909
Document ID
CA-D-00492
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
bbe9975e5b75738e082446f8b589a8f36a567aa7306af5902ace86d990c56c34
Analysis generated
April 30, 2026 07:09 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Groq
Document: Groq Privacy Policy
Record ID: CA-P-048909
Captured: 2026-04-30 07:09:55 UTC
SHA-256: bbe9975e5b75738e…
URL: https://conductatlas.com/platform/groq/groq-privacy-policy/provision/CA-P-048909/customer-service-interactions-may-be-recorded/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Groq's Customer Service Interactions May Be Recorded clause do?

Conversations with customer service representatives may be retained and used internally, meaning the content of support interactions is not ephemeral.

How does this clause affect you?

The reader's customer service communications may be recorded and stored by Groq.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 299 platforms. See the full comparison.

Is ConductAtlas affiliated with Groq?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Groq.